Sample report
See what an assessment looks like
A preview of the result from the Business Management Maturity model (MEG): score by level, the dimensions assessed and the read at the level of a senior consultant.
Illustrative example — fictional data. Not a real client or benchmark.
The maturity scale
Each dimension — and the organization as a whole — is placed on one of these five levels.
1. Reactive
The company runs on improvisation: processes depend on people, decisions come from intuition, and success comes from individual effort.
2. Emerging
The first formal moves appear — some documentation and basic indicators — but inconsistent across areas.
3. Standardized
Established management, with documented strategy and standardized processes; the challenge is the gap between paper and practice.
4. Integrated
Professional, integrated management: strategy deployed into indicators, data-driven processes, and technology and ESG already strategic.
5. Benchmark
A benchmark in the sector: adaptive strategy, innovation as a portfolio, integrated ESG, and sustainable results with favorable benchmarking.
What the assessment evaluates
The dimensions of the Business Management model (MEG). No critical area is left out.
Leadership & Corporate Governance
Leadership, organizational identity, ethics, governance, and developing the next generation of leaders.
Strategy, Planning & Execution
Strategy formulation, balanced targets (BSC), tracked action plans, and the ability to review.
Customers, Market & Experience
Customer knowledge, relationship (CRM), satisfaction management (NPS), and loyalty strategies.
People, Culture & Development
Competency-based hiring, training, performance, health and safety, climate, culture, and D&I.
Processes, Operations & Quality
Standardization and BPM, indicators and continual improvement, suppliers, and financial controls.
Technology, Innovation & Digital Transformation
Innovation as a portfolio, digital transformation, data and analytics, and AI adoption with governance.
Society, ESG & Sustainability
Proactive legal compliance, environmental impacts, social responsibility, and ESG as a decision criterion.
Knowledge, Information & Intelligence
Secure information systems, knowledge management, and competitive intelligence through benchmarking.
Results & Organizational Performance
Results across four perspectives: customers, people, financial/operational, and society.
In practice
A B2B services company with 280 people and R$45 million in revenue considered itself well managed because it was growing. The assessment showed it was growing despite its management, not because of it.
“Without the right indicators, we were making decisions in the dark.”
Illustrative case, with fictional data, only to demonstrate the kind of read the assessment produces.
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