02-Globale Statistiken zur Reife im Geschäftsmanagement - Maturity Lab

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1.2 Respondent's Position/Role:

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President (CEO - Chief Executive Officer)	0
Vice-President	0
General Director (Executive Director)	0
General Manager	0
Department Manager (e.g., Sales Manager, Marketing Manager, Human Resources Manager)	0
Consultant (e.g., Business Consultant, Financial Consultant)	0
Coordinator	0
Supervisor/Section Head	0
Specialist (e.g., IT Specialist, Finance Specialist)	0
Senior Analyst	0
Junior Analyst/Technician	0
Operational/Administrative/Assistant	0

1.3 Country:If the company has a headquarters and several branches around the world, please select the country where the assessment is actually being conducted.

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Argentina	0
Australia	0
Austria	0
Bangladesh	0
Belgium	0
Brazil	0
Canada	0
Chile	0
China	0
Czech Republic	0
Denmark	0
Egypt	0
France	0
Germany	0
Greece	0
Hungary	0
India	0
Indonesia	0
Iran	0
Iraq	0
Israel	0
Italy	0
Japan	0
Malaysia	0
Mexico	0
Netherlands	0
New Zealand	0
Nigeria	0
Norway	0
Pakistan	0
Peru	0
Philippines	0
Poland	0
Portugal	0
Qatar	0
Romania	0
Russia	0
Saudi Arabia	0
Singapore	0
South Africa	0
South Korea	0
Spain	0
Sweden	0
Switzerland	0
Thailand	0
Turkey	0
United Arab Emirates	0
United Kingdom	0
United States	0
United States Vietnam	0
Other country	0

1.4. Number of Employees:

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a) 1 - 10	0
b) 11 - 50	0
c) 51-100	0
d) 101-500	0
e) 501-1000	0
f) 1001-10000	0
g) >10000	0

1.5 Type of Organization

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Private - companies and businesses that are privately owned	0
Government - organizations and entities that are part of the governmental structure or are state-owned.	0
Non-Profit - non-profit and non-governmental organizations that primarily operate in areas of social, cultural, or environmental interest.	0

1.6 Is your business considered Traditional (Conventional) or a Startup:

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Traditional (Conventional): Has an established business model, defined operational processes, and rigid organizational structures. Operates in existing markets with known products and exhibits more linear and predictable growth.	0
Startups: Characterized by innovation, scalability, and disruptive business models. Often associated with technology, high growth, and risk, they typically represent new companies in the early stages, developing products or services.	0

1.7 Revenue (or budget) of the previous year

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Up to USD $1 million	0
Up to USD $10 million	0
Up to USD $50 million	0
Up to USD $100 million	0
Up to USD $500 million	0
Up to USD $1 billion	0
Over USD $1 billion	0

1.8 Industry, field of activity, business segment:If the company operates in more than one business segment, choose the one that is most representative of the company or the context of the research being conducted.

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Agricultural Sector	0
Automotive Sector	0
Biotechnology	0
Chemicals and Materials	0
Consulting	0
Defense and Aerospac	0
Durable Consumer Goods	0
Non-Durable Consumer Goods	0
Education	0
Electronics	0
Energy and Utilities	0
Engineering: Construction and Infrastructure	0
Engineering: Others	0
Entertainment and Recreation	0
Environmental Technologies and Renewable Energies	0
Fashion and Apparel	0
Financial Services	0
Food and Beverages	0
Health and Pharmaceutical	0
Industry and Manufacturing	0
Information Technology (IT)	0
Media and Communication	0
Mining and Extraction	0
Paper and Packaging	0
Real Estate	0
Retail	0
Security and Surveillance Sector	0
Telecommunications	0
Tourism and Hospitality	0
Transportation and Logistics	0

2.1 How is the company's mission defined, documented, and communicated to employees?Considering that the mission formalizes the purpose and raison d'être of the company, how is this fundamental element established by the executives and shared with the team, reflecting in the alignment and engagement of employees.

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a) The company's mission is neither defined nor documented, and it is unknown to the employees. Score: 0	0
b) The company's mission exists informally, but is restricted to the knowledge of the executives, without formal documentation or clear communication to the employees. Score: 0.25	0
c) The company's mission is formally defined and documented, being partially known and understood by some employees, but it is not yet widely disseminated or internalized in the organization. Score: 0.5	0
d) The company's mission is clearly defined, documented, and is widely known by the employees; however, the understanding and internalization of this mission by all employees is still in the process of consolidation. Score: 0.75	0
e) The company's mission is excellently defined, documented, and is fully known and internalized by all employees, reflecting in behavior, decisions, and organizational culture. Score: 1	0

2.2 How do executives encourage and ensure ethical behavior in the company's internal and external relations?Considering the importance of transparency, respect for stakeholders, honesty, and resistance to inappropriate practices, how does the organization establish, communicate, and apply rules to promote business ethics?

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a) There are no formally established rules or guidelines to ensure ethical behavior in the company. Score: 0	0
b) Ethical behavior is encouraged informally, without written rules or guidelines, relying mainly on the individual understanding of executives and employees. Score: 0.25	0
c) There are written rules to promote ethical behavior, but these are not widely disseminated or emphatically applied, resulting in inconsistent adherence by employees and executives. Score: 0.5	0
d) Ethical behavior is ensured through written rules, which are known to most employees and executives, but the application and monitoring of these rules still need improvement to ensure consistent adherence by all. Score: 0.75	0
e) Ethical behavior is rigorously promoted and ensured by clear written rules, which are widely known, practiced, and regularly monitored, ensuring adherence by all employees and executives, both in internal and external relations. Score: 1	0

2.3 How do the executives analyze the company's performance, considering the assessment of objectives and goals in different areas such as finance, production, sales, customers, employees, and suppliers?This question allows for a more precise and detailed evaluation of the maturity level in the analysis of business performance by executives for management and corporate governance.

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a) There is no systematic analysis of the company's performance by the executives. Score: 0	0
b) Performance analysis is carried out occasionally and is predominantly limited to financial aspects, without regular or comprehensive monitoring. Score: 0.25	0
c) Performance analysis is conducted regularly, however, it focuses on specific areas such as finance, sales, and production, without a comprehensive evaluation of all relevant aspects of the business. Score: 0.5	0
d) There is a regular and systematic analysis of the company's performance, covering various aspects such as finance, sales, customers, employees, and suppliers, but there is still a lack of more sophisticated indicators and goals, or the analysis is not fully aligned with the company's strategies. Score: 0.75	0
e) The company's performance is analyzed comprehensively, systematically, and regularly, including a variety of indicators and goals aligned with the company's strategy, encompassing all key areas such as finance, sales, customers, employees, suppliers, and production. Score: 1	0

2.4 How do the company's executives share relevant information, such as goals, objectives, strategies, and results, with employees to foster a sense of belonging and alignment with common objectives?This question assesses the maturity level of information sharing within the company, an element for organizational cohesion and efficiency.

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a) There is no sharing of relevant information with employees by the company's leadership. Score: 0	0
b) Information sharing with employees is sporadic and usually limited to basic or less critical information. Score: 0.25	0
c) Information is regularly shared with employees, but the reach is limited to certain groups or departments, not encompassing the entire organization. Score: 0.5	0
d) There is regular and systematic sharing of information with all employees, but there may be a lack of depth or detail in some critical areas. Score: 0.75	0
e) There is comprehensive, regular, and systematic sharing of all relevant information, including goals, objectives, strategies, and results, with all employees, promoting a high level of transparency and organizational engagement. Score: 1	0

2.5 How do the executives invest in their own managerial development, through courses, workshops, events, and exchanges, and how are these acquired knowledge and skills applied in managing the company?This question provides an assessment of the commitment and effectiveness of executives in their managerial development and the practical application of these learnings for the continuous improvement of business management.

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a) The executives do not invest in their managerial development. Score: 0	0
b) The executives make sporadic investments in their managerial development, but there is a disconnect in applying these knowledge and skills in managing the company. Score: 0.25	0
c) The executives invest sporadically in their managerial development and partially apply the acquired knowledge in the company, but without systematic or strategic integration. Score: 0.5	0
d) The executives regularly invest in their managerial development and consistently apply the acquired knowledge in the company, although there may be room for more strategic and comprehensive integration of these learnings. Score: 0.75	0
e) The executives consistently dedicate themselves to their managerial development through various forms of learning and effectively and strategically apply these knowledge and skills in managing the company, significantly contributing to its growth and market competitiveness. Score: 1	0

2.6 How does the company seek information to identify innovation opportunities, both from external sources (such as universities, research centers, associations, virtual networks, customers, and suppliers) and internally, encouraging employees to present ideas that can be converted into innovations?This question allows for an evaluation of the organization in the search and implementation of innovations, highlighting the importance of integrating external sources with internal creative potential.

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a) There is no active search for external information for innovation, nor encouragement for employees to present creative ideas. Score: 0	0
b) Information and knowledge are occasionally obtained from external and internal sources, and there is informal encouragement for employees to present innovative ideas, but without a defined structure or process. Score: 0.25	0
c) The search for information for innovation is carried out regularly with external sources, and employees are formally encouraged to present innovative ideas, although there is still a lack of an effective system to capture and implement these ideas. Score: 0.5	0
d) There is a regular and systematic search for external and internal information for innovation, with formal encouragement for employees to present ideas, and there are examples of innovations implemented from these ideas, but the process can still be improved. Score: 0.75	0
e) The company has a robust and integrated process for the regular search of external and internal information for innovation, with effective formal incentives for employees to present and implement innovative ideas, resulting in several successful and significant innovations. Score: 1	0

3.1 How is the company's vision, which establishes its aspirations and future objectives, defined and communicated to employees, ensuring that everyone is aligned and committed to the organization's strategic direction?This question provides a basis for evaluating the level of clarity, communication, and integration of the company's vision among employees.

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a) The company's vision is not defined. Score: 0	0
b) The company's vision is defined, but informally and is known only by the executives, without clear and documented communication to the entire organization. Score: 0.25	0
c) The company's vision is formally documented, but is known only by some employees, indicating failures in communication or in the internalization of the vision by the organization. Score: 0.5	0
d) The company's vision is clearly documented and is known by most employees, but there is still room to improve its understanding and alignment at all levels of the organization. Score: 0.75	0
e) The company's vision is excellently defined, documented, and is widely known and internalized by all employees, reflecting in the strategic alignment and daily actions at all levels of the organization. Score: 1	0

3.2 How are the company's strategies defined to fulfill the current mission and achieve the future objectives established in the vision, considering the analysis of internal and external information such as market, customers, suppliers, communities, and internal resources?This question encompasses organizational strategies, emphasizing the importance of integrated information analysis and strategic alignment.

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a) The strategies to achieve the company's objectives are not defined. Score: 0	0
b) The strategies are defined informally, with little or no use of comprehensive analyses of internal and external information. Score: 0.25	0
c) The strategies are defined informally, but there is a consideration of internal and external information, although the approach may not be systematic or complete. Score: 0.5	0
d) The strategies are formally defined and include the analysis of relevant internal and external information, but may lack elements such as complete integration with the mission and vision or continuous review and adaptation to market changes. Score: 0.75	0
e) The strategies are excellently defined, formalized through a robust methodology that integrates the analysis of internal and external information, perfectly aligning with the company's mission and vision, and are continuously reviewed and adapted to the dynamics of the market and internal environment. Score: 1	0

3.3 How does the company establish indicators and goals for each of its strategies, ensuring the quantitative measurement of progress and success in the implementation of these strategies, and how are these indicators and goals communicated to employees?This question allows for an assessment in the definition and communication of strategic indicators and goals, essential for the monitoring and success of the implementation of organizational strategies.

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a) There are no defined indicators or goals for the company's strategies. Score: 0	0
b) Indicators are established for some strategies, but without clear goals defined for these indicators, limiting the effectiveness in measuring progress. Score: 0.25	0
c) Indicators and goals are established for some strategies, but do not cover all strategies or are not widely communicated to employees. Score: 0.5	0
d) Indicators and goals are established for most of the main strategies and are communicated to employees, but there may be gaps in the complete coverage of all strategies or in the integration of these indicators into daily management. Score: 0.75	0
e) Indicators and goals are established for all strategies comprehensively, with clarity and precision, and are efficiently communicated to all employees, ensuring comprehensive and effective monitoring of the implementation of the strategies. Score: 1	0

3.4 How does the company define and implement action plans to achieve the goals established in its strategies, including the definition of responsibilities, deadlines, and control mechanisms to ensure the fulfillment of these goals?This question allows for an evaluation of how the organization establishes and manages action plans to achieve its strategic goals, a crucial aspect for business success and competitiveness.

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a) There are no defined action plans to achieve the goals related to the company's strategies. Score: 0	0
b) Actions to achieve some of the goals related to the strategies are defined informally, without a clear planning structure or monitoring mechanisms. Score: 0.25	0
c) Action plans are established to achieve the main goals related to the strategies, but there may be a lack of detail, clear responsibilities, defined deadlines, or systematic monitoring mechanisms. Score: 0.5	0
d) Detailed action plans are established to achieve the main goals related to the strategies and are regularly monitored, although there may be room for improvement in the total coverage of the goals or in the effectiveness of the monitoring. Score: 0.75	0
e) Action plans are established comprehensively and systematically for all goals related to the strategies, with clear responsibilities, defined deadlines, and effective monitoring mechanisms, ensuring the complete fulfillment of the goals. Score: 1	0

3.5 How are the company's strategies aligned and integrated with the organization's Future Vision?This question aims to understand how the developed strategies are connected with the company's future vision, ensuring that all strategic actions are directed towards achieving long-term objectives.

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a) There is no clear alignment between the current strategies and the company's Future Vision. Score: 0	0
b) There is a basic understanding of the alignment between the strategies and the Future Vision, but it is informal and not consistently applied. Score: 0.25	0
c) The strategies are partially aligned with the Future Vision, but there is a lack of complete integration or the approach is inconsistent across different areas of the company. Score: 0.5	0
d) The strategies are generally aligned with the Future Vision, and there are continuous efforts to ensure this alignment in all areas of the company. Score: 0.75	0
e) There is an excellent and systematic alignment between the company's strategies and the Future Vision, with all strategic plans clearly directed towards achieving long-term objectives. Score: 1	0

3.6 How does the company evaluate and review its strategies to ensure their continuous relevance and effectiveness in the context of market and internal changes?This question seeks to understand the organization's ability to assess, review, and adapt its strategies in response to changes in the business environment and within the company itself, ensuring the maintenance of their relevance and effectiveness.

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a) There is no established process to evaluate or review the company's strategies. Score: 0	0
b) The evaluation and review of the strategies occur sporadically and in an unstructured manner, without a defined process. Score: 0.25	0
c) There is a process to evaluate and review the strategies, but it is applied inconsistently or does not cover all strategic areas. Score: 0.5	0
d) The strategies are evaluated and reviewed regularly, but there may be a lack of dynamism or depth in responding to market or internal changes. Score: 0.75	0
e) The company has a robust and continuous process of strategy evaluation and review, ensuring effective and timely adaptation to market and internal changes, maintaining strategic relevance and efficacy. Score: 1	0

4.1 How does the company perform the grouping of customers and the identification of the needs and expectations of these groups, using criteria such as age, gender, size, location, industry sector, among others, to develop products and services that specifically meet these segments?This question provides an assessment of how the organization understands and meets the needs of its different customer groups, an element for customer loyalty and attraction of new customers.

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a) No form of customer grouping is performed, nor identification of their needs and expectations. Score: 0	0
b) The identification of customer needs is carried out intuitively, without a formal process of grouping or systematic analysis of customer expectations. Score: 0.25	0
c) Customers are grouped based on general characteristics, and the needs and expectations of these groups are informally identified based on information obtained directly from customers. Score: 0.5	0
d) Customers are grouped based on specific criteria, and the needs and expectations of these groups are formally identified, but the approach may not be fully integrated into the product and service strategy. Score: 0.75	0
e) The company has an advanced process of customer grouping and formal and detailed identification of their needs and expectations, based on a variety of specific criteria, effectively integrating this information into the development and offering of products and services. Score: 1	0

4.2 How does the company carry out the dissemination of its products and services to current and potential customers, ensuring that the selection of communication mediums is suitable for the particularities of each identified customer group?This question allows for an evaluation of the efficiency of the company's dissemination strategy, emphasizing the importance of a detailed understanding of customers for the selection of communication channels.

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a) There is no dissemination of products and services to customers. Score: 0	0
b) The dissemination of products and services is carried out, but without considering the particularities of the different customer groups. Score: 0.25	0
c) Products and services are disseminated with some consideration for the particularities of different customer groups, but the selection of communication mediums may not be entirely effective or appropriate. Score: 0.5	0
d) There is targeted dissemination of products and services, taking into account the different customer groups, and communication mediums are chosen to ensure reasonable efficacy in this communication. Score: 0.75	0
e) The dissemination of products and services is highly effective, with a well-developed strategy that fully considers the particularities of different customer groups, using suitable and efficient communication mediums to maximize the impact and effectiveness of the communication. Score: 1	0

4.3 How does the company manage the process of recording and handling customer complaints, ensuring adequate resolution of problems and effective communication with customers to ensure their satisfaction and loyalty?This question provides an evaluation of how the company deals with customer complaints, a crucial aspect for customer satisfaction and continuous improvement in the quality of products and services.

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a) There are no established communication channels for customers to present complaints. Score: 0	0
b) Customer complaints are received, but not systematically recorded or consistently handled, resulting in sporadic service. Score: 0.25	0
c) Customer complaints are recorded and handled regularly, but there may be failures in communicating resolutions to customers or in analyzing and eliminating the causes of complaints. Score: 0.5	0
d) Complaints are recorded, handled regularly, and customers are informed about the solutions to their complaints, but there may be room for improvement in preventing future complaints or in leveraging this information for continuous improvements. Score: 0.75	0
e) The company has an excellent process of recording and handling complaints, ensuring prompt resolution of problems, effective communication with customers about solutions, and analysis of causes to prevent the repetition of problems, significantly contributing to customer loyalty. Score: 1	0

4.4 How does the company conduct customer satisfaction assessments, measuring their perception of the company and its products or services, and how is this information used to identify improvement opportunities and increase customer loyalty?This question allows for an evaluation of how the organization assesses and utilizes customer satisfaction data to drive loyalty and continuous improvement.

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a) The company does not evaluate customer satisfaction. Score: 0	0
b) The assessment of customer satisfaction is performed sporadically and intuitively, without a formal or comprehensive method. Score: 0.25	0
c) Customer satisfaction is periodically assessed, but the method used is formal and applied only to certain customer groups, limiting the scope of the evaluation. Score: 0.5	0
d) Customer satisfaction is periodically assessed with a formal method, covering the main customer groups, but there may be gaps in applying the results for improvements or in including all relevant groups. Score: 0.75	0
e) The company has a robust and continuous process for assessing customer satisfaction, using a formal method that encompasses all customer groups. The information obtained is analyzed and effectively applied to continuously improve products, services, and the overall customer experience. Score: 1	0

4.5 How does the company analyze and use the information obtained from customers, including identifying their needs, evaluating satisfaction, and handling complaints, to enhance the loyalty of current customers and develop strategies to attract new customers?This question assesses the efficiency with which the organization manages and leverages customer information, an aspect crucial for customer loyalty and expanding the customer base.

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a) Information obtained from customers is not analyzed by the company. Score: 0	0
b) Information from customers is occasionally analyzed but mainly with the goal of retaining current customers, without a clear strategy for attracting new customers. Score: 0.25	0
c) Customer information is regularly analyzed and used to retain current customers, but the application of this information to attract new customers is not systematic or effective. Score: 0.5	0
d) Customer information is regularly and effectively analyzed and applied in retaining current customers and attracting new ones, although there may be room for improvement in the scope or integration of this information into marketing and sales strategies. Score: 0.75	0
e) The company has an excellent process for analyzing and using information obtained from customers, applying it strategically and integratedly to maximize the loyalty of current customers and to effectively develop strategies for attracting new customers. Score: 1	0

4.6 How does the company manage the relationship with customers to promote a positive and lasting experience?This question complements the evaluation of the "Customers" criterion, focusing on the company's ability to build and maintain a strong and positive relationship with its customers, a key element for loyalty and success in the competitive market.

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a) There is no structured management of customer relationships, leaving the customer experience to chance. Score: 0	0
b) The relationship with customers is managed on a basic level, focusing on individual transactions without a strategy for developing a long-term relationship. Score: 0.25	0
c) There is customer relationship management that aims for immediate satisfaction, but there is still a lack of a systematic approach to promoting a positive and lasting experience. Score: 0.5	0
d) The company actively manages the relationship with customers, with initiatives to promote a positive experience, although there may be room for improvement in consistency or in the long-term approach. Score: 0.75	0
e) The management of customer relationships is excellent, with well-established strategies and practices to ensure a positive and lasting experience, actively promoting customer loyalty and continuous satisfaction. Score: 1	0

5.1 How does the company ensure knowledge and continuous updating of legal requirements, including environmental aspects, applicable to its products, services, facilities, and operations, to ensure ethical and responsible conduct in society?This question offers an evaluation of how the company manages its legal compliance, a fundamental aspect for its ethical and responsible operation in society.

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a) The company lacks knowledge of legal requirements applicable to its operations. Score: 0	0
b) The company is aware of some of the applicable legal requirements but does not regularly monitor or update these requirements. Score: 0.25	0
c) The applicable legal requirements are known to the company, but there are gaps in maintaining continuous updates of these requirements, leaving potential areas of non-compliance. Score: 0.5	0
d) The company knows and regularly updates itself about applicable legal requirements, though there may be room to improve the integration of this information into its operational and governance practices. Score: 0.75	0
e) The company demonstrates excellence in the knowledge and continuous updating of legal requirements, effectively integrating them into all its operations, products, and services, ensuring compliance and corporate responsibility. Score: 1	0

5.2 How does the company identify and manage the negative impacts of its activities on the environment, from the production process to office routines, including the use of resources such as energy and water, and the generation of waste and pollution?This question allows for an evaluation of the efficiency with which the organization identifies and manages its environmental impacts, an essential aspect of its social responsibility and sustainability.

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a) The company does not identify or address the negative environmental impacts of its activities. Score: 0	0
b) Although not fully aware of the negative environmental impacts, the company adopts some actions to avoid environmental damage in an unstructured manner. Score: 0.25	0
c) The negative environmental impacts are known, and the company addresses some of these impacts through specific actions, but without a comprehensive or systematic environmental plan. Score: 0.5	0
d) The company identifies and manages some of the negative environmental impacts in a planned manner, but there are still areas of impact that are not fully addressed, or the plan does not cover all the company's operations. Score: 0.75	0
e) The company demonstrates excellence in identifying and addressing all negative environmental impacts, with a comprehensive and systematic environmental plan, including all areas of the company and continuously improved. Score: 1	0

5.3 How does the company demonstrate its commitment to the community through social actions or projects, and how are these initiatives integrated into the company's strategies and plans, involving employees as well?This question provides an evaluation of the level of involvement and integration of the company in social actions, reflecting its commitment to social responsibility and positive impact on the community.

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a) The company does not engage in social actions or projects to support the community. Score: 0	0
b) The company participates in or carries out social actions or projects sporadically, without systematic integration with its strategies or significant involvement of employees. Score: 0.25	0
c) The company participates in or carries out social actions or projects regularly and promotes employee involvement, but these activities are not yet an integral part of the company's strategies and plans. Score: 0.5	0
d) Social responsibility is considered in the company's strategies and plans, with social actions or projects involving employees, although there may still be room to deepen this integration or expand the impact of these actions. Score: 0.75	0
e) The company demonstrates exceptional commitment to the community through well-integrated social actions or projects in its corporate strategies and plans, with active and regular participation of employees, significantly contributing to local and regional social development. Score: 1	0

5.4 How does the company assess and manage the environmental impact of its products and services throughout their entire life cycle?This question seeks to understand how the company considers the environmental impact of its products and services from conception to disposal, focusing on sustainable practices and environmental responsibility.

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a) There is no assessment or management of the environmental impact of products and services throughout their life cycle. Score: 0	0
b) There is awareness of the environmental impact of products and services, but actions to manage it are limited or sporadic. Score: 0.25	0
c) The company conducts a basic assessment of the environmental impact of its products and services, but the management of this impact is inconsistent throughout the life cycle. Score: 0.5	0
d) There is regular assessment and management of the environmental impact of products and services, covering most stages of the life cycle, but there is still room for improvement. Score: 0.75	0
e) The company demonstrates excellence in assessing and managing the environmental impact of all its products and services throughout their life cycle, adopting sustainable and innovative practices. Score: 1	0

5.5 How does the company ensure compliance with environmental regulations and laws in its operations?This question focuses on the company's legal compliance regarding the environment, addressing how it stays updated and complies with current environmental laws.

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a) The company does not have a mechanism to ensure compliance with environmental regulations and laws. Score: 0	0
b) Compliance with environmental laws is known, but there is no consistent or effective strategy to ensure ongoing compliance. Score: 0.25	0
c) The company has processes to ensure compliance with environmental laws, but these processes can be improved in terms of scope and effectiveness. Score: 0.5	0
d) The company regularly complies with environmental laws and has well-established processes, although there may be areas that need improvements. Score: 0.75	0
e) The company demonstrates an exceptional commitment to environmental compliance, proactively and effectively ensuring adherence to all environmental regulations and laws. Score: 1	0

5.6 How does the company promote and support the voluntary involvement of its executives and employees in social projects?This question investigates the encouragement and support of the company for its employees' involvement in social initiatives, reflecting its commitment to corporate social responsibility.

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a) There is no encouragement or support for the involvement of executives and employees in social projects. Score: 0	0
b) Involvement in social projects is occasional, and there is no structured policy or support for employee involvement. Score: 0.25	0
c) The company encourages employees' involvement in social projects, but there is a lack of consistent support or structured programs. Score: 0.5	0
d) There is a good level of encouragement and support for employees' involvement in social projects, although it can still be expanded or better integrated into the company's policies. Score: 0.75	0
e) The company has an excellent and integrated approach to actively promote and support the involvement of executives and employees in social projects, demonstrating a strong commitment to social responsibility. Score: 1	0

6.1 How does the company define, organize, and make available the necessary information for planning, execution, analysis of activities, and decision-making to employees, ensuring the effectiveness and security of this information?This question allows for an evaluation of how the organization manages its information, an aspect crucial for operational efficiency and strategic decision-making.

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a) Necessary information for planning, execution, and analysis of activities is not defined or organized in the company. Score: 0	0
b) Some essential information for planning, execution, and analysis of activities is defined, but its availability to employees is limited or inconsistent. Score: 0.25	0
c) The main necessary information is defined and made available to employees, but there may be a lack of efficient organization in information systems or adequate security measures. Score: 0.5	0
d) Necessary information is well defined, organized in information systems, and made available to employees, with basic security mechanisms, although there may be room for improvements in the scope or effectiveness of using this information. Score: 0.75	0
e) The company demonstrates excellence in defining, organizing, and making available necessary information, using efficient information systems and advanced security mechanisms, ensuring that information is used effectively and securely for planning, execution, analysis of activities, and decision-making. Score: 1	0

6.2 How does the company promote knowledge sharing among employees, encouraging the dissemination of experiences and learnings, and what methods are used to ensure that this knowledge is preserved and accessible within the organization?This question offers an evaluation of how the organization promotes and manages knowledge sharing.

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a) There are no actions or policies in the company to promote knowledge sharing among employees. Score: 0	0
b) Employees are encouraged to share knowledge informally, but without formalized methods or systems to record and disseminate this knowledge. Score: 0.25	0
c) Knowledge sharing is promoted through formalized methods, such as training and meetings, but there is still a lack of an effective system to record and make the knowledge widely available. Score: 0.5	0
d) Employees share knowledge through formalized methods, and this knowledge is recorded, but there may be improvements in how knowledge is accessed and utilized in the company. Score: 0.75	0
e) The company demonstrates excellence in encouraging and facilitating knowledge sharing, using formalized and efficient methods of dissemination and recording, ensuring that knowledge is preserved and accessible to everyone in the organization. Score: 1	0

6.3 How does the company promote continuous improvement of its management practices, using systematic assessments and incorporating learnings both internally and from other organizations, to increase efficiency and effectiveness in management?This question provides a basis for evaluating the company's commitment to continuous improvement of its management practices.

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a) There is no evidence of improvements in the company's management practices. Score: 0	0
b) There are improvements in at least one management practice, indicating the beginning of efforts for enhancement. Score: 0.25	0
c) Some of the company's management practices show improvements, demonstrating a selective or initial approach in the continuous improvement process. Score: 0.5	0
d) Many management practices show significant improvements based on systematic diagnostic analyses, such as maturity assessments in Business Management, Processes, and Projects, but there is still room for a more comprehensive or integrated approach. Score: 0.75	0
e) The company demonstrates an exceptional commitment to the continuous improvement of its management practices, conducting systematic assessments and incorporating learnings comprehensively and integrally, resulting in highly efficient and effective practices. Score: 1	0

6.4 How does the company obtain and use comparative market information, including data on competitors and other companies, to analyze performance and promote continuous improvement of its products, services, and processes?This question provides an evaluation of the company's effective use of external comparative information, an aspect crucial for continuous improvement and maintaining competitiveness in the market.

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a) The company does not obtain or use external comparative information for performance analysis or improvement of its products, services, and processes. Score: 0	0
b) External comparative information is obtained, but not effectively used in performance analysis or in the process of improving products, services, and processes. Score: 0.25	0
c) External comparative information is obtained and used for the improvement of products, services, and processes, but the application of this information may not be systematic or fully integrated into improvement strategies. Score: 0.5	0
d) External comparative information is obtained and shows evidence of use in performance analysis and improvement of products, services, and processes, although there may be room for improvement in the scope or effectiveness of using this information. Score: 0.75	0
e) The company demonstrates excellent utilization of external comparative information, using it systematically and strategically for performance analysis and to promote significant and continuous improvements in its products, services, and processes. Score: 1	0

6.5 How does the company ensure that the knowledge and skills acquired by employees are effectively disseminated and applied in daily activities and decision-making?This question aims to understand how the company facilitates and encourages the sharing of knowledge acquired by employees in their activities, ensuring that skills and experiences are disseminated and used to improve business practices and decision-making.

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a) There are no mechanisms in the company to ensure that the knowledge and skills of employees are shared or applied. Score: 0	0
b) There is some encouragement for sharing knowledge and skills, but without formal or effective processes to ensure the dissemination and application of this knowledge. Score: 0.25	0
c) Knowledge and skills are shared among employees, but the application of this knowledge in daily activities and decision-making is inconsistent or limited. Score: 0.5	0
d) The company has processes to facilitate the sharing and application of knowledge and skills, although there may still be room for improvement in the effectiveness or scope of these processes. Score: 0.75	0
e) The company demonstrates excellence in promoting and supporting the sharing and application of knowledge and skills, with well-established processes that are effectively integrated into daily activities and decision-making, significantly contributing to continuous improvement and innovation. Score: 1	0

6.6 How does the company use information systems to manage and optimize the flow of information necessary for the execution of activities and decision-making?This question seeks to understand how the company implements and utilizes information systems to manage the flow of data and information, ensuring that necessary information is accessible and used efficiently in daily operations and strategic decision-making.

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a) The company does not use information systems to manage the flow of information necessary for activities and decisions. Score: 0	0
b) There are basic information systems, but their use is limited and does not significantly optimize the flow of information. Score: 0.25	0
c) The company uses information systems to manage data and information, but the integration and optimization of these systems can be improved. Score: 0.5	0
d) Information systems are well used to manage and optimize the flow of information, contributing to efficiency in operations and decisions, although there are still opportunities for improvement in integration or data analysis. Score: 0.75	0
e) The company demonstrates excellence in the use of advanced and integrated information systems, effectively optimizing the flow of necessary information, and significantly contributing to operational efficiency and effectiveness in decision-making. Score: 1	0

7.1 How does the company define and communicate the functions and responsibilities associated with each position, including executives and employees, to ensure clarity in the execution of activities and promote synergy in teamwork?This question allows for an evaluation of how the company defines and communicates the responsibilities of each role, a factor for collaboration among team members.

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a) Functions and responsibilities in the company are not defined. Score: 0	0
b) Functions and responsibilities are informally defined, leading to variable and inconsistent understanding among employees. Score: 0.25	0
c) Functions and responsibilities are defined and documented, but only for some roles, leaving gaps in organizational clarity. Score: 0.5	0
d) Functions and responsibilities are defined and documented for all roles, but the knowledge and understanding of this information by all employees still need to be improved. Score: 0.75	0
e) Functions and responsibilities are clearly defined, documented for all roles, and are fully known and understood by all employees, effectively contributing to operational efficiency and teamwork. Score: 1	0

7.2 How does the company conduct the process of employee selection, ensuring that it is aligned with defined standards and the specific requirements of each role, to ensure the suitability of candidates' skills and competencies for the responsibilities of the role?This question provides an evaluation of the efficiency of the employee selection process, to ensure that the right talents are allocated to the appropriate roles.

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a) The selection of employees is intuitive, without defined standards or alignment with the requirements of the roles. Score: 0	0
b) Selection is conducted with a defined standard, but only for some roles, leading to inconsistencies in the suitability of candidates for the roles. Score: 0.25	0
c) There is a defined standard for selecting employees for all roles, but the process may not fully consider the specific requirements and responsibilities of each role. Score: 0.5	0
d) Selection is conducted with a defined standard for all roles, considering the requirements and responsibilities, although there may still be room for improvements in the effectiveness or consistency of the process. Score: 0.75	0
e) The selection process is excellent, with well-defined standards aligned with the requirements and responsibilities of all roles, ensuring the choice of highly suitable and skilled employees for their respective roles. Score: 1	0

7.3 How does the company ensure the continuous training of its employees, aligning the development of knowledge, skills, and attitudes with the strategic objectives, strategies, and goals of the company, and ensuring the efficiency and synergy of the work team?This question allows for an evaluation of how the company promotes the training of its employees.

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a) There is no training process for employees in the company. Score: 0	0
b) The training of employees is conducted occasionally, without systematic planning or alignment with the strategic objectives of the company. Score: 0.25	0
c) Employees are regularly trained, but the training may not be fully aligned with the strategic objectives or may lack a comprehensive training plan. Score: 0.5	0
d) There is a training plan for all employees, which is regularly updated and aligned with the strategic objectives, although there may still be room for improvement in the execution or scope of the plan. Score: 0.75	0
e) The company has an excellent training process, with a well-structured training plan aligned with the strategic objectives, ensuring that all employees develop the necessary competencies for effective performance and contribute to the synergy of the team. Score: 1	0

7.4 How does the company identify and manage health and safety risks at work, implementing preventive and corrective measures to protect the physical and psychological integrity of its employees?This question provides an evaluation of how the company manages health and safety at work, a factor for the well-being of employees and the sustainability of the company's operations.

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a) The company does not identify or address health and safety risks at work. Score: 0	0
b) Although hazards are not proactively identified, some are reactively addressed when incidents occur. Score: 0.25	0
c) Hazards and risks are formally identified through official methods, but treatment focuses mainly on corrective actions after incidents occur. Score: 0.5	0
d) Hazards and risks are formally identified and addressed with a combination of corrective and preventive actions, although there may be room for improvement in the comprehensiveness or effectiveness of preventive measures. Score: 0.75	0
e) The company demonstrates excellence in identifying and managing health and safety risks at work, using official methods and implementing effective preventive and corrective actions, ensuring the comprehensive protection of employees. Score: 1	0

7.5 How does the company identify and implement actions to promote the well-being and satisfaction of employees, considering factors such as working conditions, additional benefits, leisure opportunities, and effective communication at all levels of the organization?This question provides an evaluation of how the company promotes the well-being and satisfaction of employees, a fundamental aspect for motivation, engagement, and talent retention.

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a) There are no specific actions in the company to promote the well-being and satisfaction of employees. Score: 0	0
b) Actions to promote employee well-being and satisfaction are adopted reactively, only in response to detected problems. Score: 0.25	0
c) The company adopts actions to promote employee well-being and satisfaction based on occasional analyses or feedback, but there may be a lack of consistency or comprehensiveness in the actions. Score: 0.5	0
d) Regular analyses are conducted to identify factors affecting well-being and satisfaction, leading to the implementation of actions, although there may still be room for improvements in the effectiveness or diversity of these actions. Score: 0.75	0
e) The company demonstrates an exceptional commitment to employee well-being and satisfaction, conducting regular and detailed analyses and implementing a variety of effective and innovative actions that promote a pleasant and motivating work environment. Score: 1	0

7.6 How does the company ensure equality of opportunity and diversity among its employees at all functions and hierarchical levels?This question seeks to understand how the company promotes equal opportunities and diversity in the workplace, ensuring that all people, regardless of gender, ethnicity, age, disability, or any other characteristic, have equal access to employment opportunities, promotion, and professional development.

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a) The company does not have policies or practices to ensure equality of opportunity and diversity among employees. Score: 0	0
b) There are some initiatives to promote equality of opportunity and diversity, but they are limited and do not cover the entire organization. Score: 0.25	0
c) The company adopts policies to ensure equality of opportunity and diversity, but the implementation of these policies may be inconsistent across different functions and hierarchical levels. Score: 0.5	0
d) Effective policies of equality of opportunity and diversity are adopted, with good implementation across various levels of the organization, although there may still be room for improvements in scope or effectiveness. Score: 0.75	0
e) The company demonstrates excellence in promoting equal opportunities and managing diversity, with well-established and integrated policies and practices at all levels and functions of the organization, contributing to an inclusive and representative work environment. Score: 1	0

8.1 How does the company ensure that its main business processes are executed in a standardized manner with documented standards, and how are these standards aligned with customer requirements and applicable legislation?This question offers an assessment of how the company manages and standardizes its main business processes, a crucial element for service quality and customer satisfaction.

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a) The main business processes are not executed in a standardized manner, nor are there documented standards. Score: 0	0
b) The main business processes are executed in a standardized manner, but the standards are not formally documented or systematized. Score: 0.25	0
c) The main business processes are executed in a standardized manner with documented standards, but there may be gaps in aligning these standards with customer needs or legislation. Score: 0.5	0
d) The main business processes are executed in a standardized manner, with documented standards developed based on customer requirements, although there may be room for improvement in constantly updating these standards. Score: 0.75	0
e) The company demonstrates excellence in the standardized execution of main processes, with documented standards that are rigorously aligned with customer needs and applicable legislation, ensuring efficacy and ongoing compliance. Score: 1	0

8.2 How does the company ensure effective control of its main business processes using standards, indicators, and goals, to ensure that process requirements and customer needs are consistently met?This question allows for an assessment of how the company controls its main processes, ensuring the continuous satisfaction of customer needs and the quality of the product or service offered.

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a) There is no control over the main business processes. Score: 0	0
b) Control over the main business processes is reactive, with corrective actions implemented only in response to problems or customer complaints. Score: 0.25	0
c) The main business processes are controlled based on defined and documented execution standards, but there may be a lack of indicators or goals to effectively measure performance and compliance. Score: 0.5	0
d) The main business processes are controlled based on defined and documented standards, using indicators and goals to monitor performance, although there may still be room for improvement in the accuracy or effectiveness of control. Score: 0.75	0
e) The company demonstrates excellent control of the main business processes, with rigorously defined and documented standards, and the use of effective indicators and goals to ensure total satisfaction of customer needs and process compliance. Score: 1	0

8.3 How does the company establish criteria for selecting and continuously assessing the performance of suppliers, ensuring the quality of acquired materials and services, and meeting the company's needs?This question offers an assessment of how the company manages the selection and evaluation of suppliers, an aspect crucial for ensuring the quality of the final product and customer satisfaction.

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a) There is no defined process for supplier selection and performance evaluations are not conducted. Score: 0	0
b) Suppliers are selected based on defined criteria, but there is no established process for continuous performance evaluation. Score: 0.25	0
c) Suppliers are selected based on defined criteria, and performance is evaluated, but only in response to specific problems or incidents. Score: 0.5	0
d) Suppliers are selected according to defined criteria, and their performance is periodically evaluated, with actions implemented for supply improvement, although there may still be room for improvement in the consistency or effectiveness of the evaluations. Score: 0.75	0
e) The company demonstrates an excellent process for supplier selection and evaluation, with clear and detailed criteria, and conducts periodic performance assessments that result in continuous improvements in the quality of materials and services acquired. Score: 1	0

8.4 How does the company manage and control its finances, including separating the personal accounts of the business owner from the company, and using tools like cash flow and budgeting, to ensure financial efficiency and operational sustainability?This question allows for an evaluation of how the company manages its finances, a crucial aspect for financial health and long-term sustainability of the organization.

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a) There are no established financial control processes in the company. Score: 0	0
b) Basic financial controls are implemented, but cash flow or budgeting is not used for effective financial management. Score: 0.25	0
c) Financial controls, including cash flow, are applied, but there may be gaps in budget forecasting or in the effective separation of personal and company accounts. Score: 0.5	0
d) There is a robust financial control system, using cash flow and budgeting for at least a one-year horizon, but there may still be opportunities for improvement in accuracy, scope, or integration with the company's strategies. Score: 0.75	0
e) The company demonstrates exceptional financial control, efficiently using cash flow and detailed budgeting, ensuring clear separation between personal and company accounts and optimizing resource use to sustain operations and future investments. Score: 1	0

8.5 How does the company apply the principles of BPM (Business Process Management) to optimize and integrate its management processes?This question seeks to understand how the company incorporates BPM practices and principles, as guided by the BPM CBOK of ABPMP, to enhance, optimize, and integrate its management processes, contributing to operational efficacy and strategic alignment.

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a) The company does not apply BPM principles in its management processes. Score: 0	0
b) There is recognition of BPM principles, but their application in management processes is limited or nascent. Score: 0.25	0
c) The company applies some BPM principles in its management processes, but implementation is not yet comprehensive or fully integrated. Score: 0.5	0
d) BPM principles are well applied in most management processes, with visible improvements in operational efficacy, though there may still be areas for improvement in integration or optimization. Score: 0.75	0
e) The company demonstrates excellence in applying BPM principles in all its management processes, as per the BPM CBOK of ABPMP, resulting in a highly efficient and strategically aligned operation. Score: 1	0

8.6 How are support processes within the company's directorates structured and managed to ensure operational efficiency and alignment with the organization's strategic objectives?This question seeks to understand how the company organizes and manages its support processes – such as human resources, finance, IT, among others – within its directorates, to ensure these processes effectively contribute to operational efficiency and are aligned with the overall strategic objectives of the company.

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a) Support processes in the directorates are not effectively structured or managed, negatively impacting operational efficiency. Score: 0	0
b) Some structured support processes exist in the directorates, but management is inconsistent and not always aligned with the strategic objectives of the company. Score: 0.25	0
c) Support processes in the directorates are reasonably structured and managed, contributing to operational efficiency, although alignment with strategic objectives could be improved. Score: 0.5	0
d) Support processes in the directorates are well-structured and managed, with good alignment with strategic objectives, but there are still opportunities for optimization and better integration. Score: 0.75	0
e) Support processes within the directorates are excellently structured and managed, providing efficient support to the company's operations and fully aligned with strategic objectives. Score: 1	0

9.1 How does the company assess and monitor customer satisfaction over time, and what are the identified trends in these assessment results over the last three years?This question allows for an evaluation of the results related to customer satisfaction, emphasizing the importance of continuously monitoring and improving this aspect.

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a) There is insufficient information to assess customer satisfaction over the last three years. Score: 0	0
b) Information on customer satisfaction is available for the last two or three annual periods, but the trend is unfavorable. Score: 0.25	0
c) Information on customer satisfaction is available for the last two or three annual periods, with a favorable trend in the last two periods. Score: 0.5	0
d) Detailed information on customer satisfaction is available for the last three annual periods, showing a consistently favorable trend over this period. Score: 0.75	0
e) The company demonstrates an excellent track record in assessing customer satisfaction, with detailed information and trend analysis for the last three years, showing continuous and significant improvement in customer satisfaction. Score: 1	0

9.2 How does the company assess and monitor the quantity and nature of customer complaints over time, and what are the identified trends in these results over the last three years?This question allows for an evaluation of the results related to customer complaints, emphasizing the importance of monitoring and improving this critical aspect of customer relations.

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a) There is insufficient data to assess trends related to customer complaints. Score: 0	0
b) Information on customer complaints is available for the last two or three annual periods, but the trend is unfavorable, indicating an increase or persistence in complaints. Score: 0.25	0
c) Information on customer complaints is available for the last two or three annual periods, with a favorable trend in the last two periods, indicating a reduction or better management of complaints. Score: 0.5	0
d) Detailed information on customer complaints is available for the last three annual periods, showing a consistently favorable trend, with a continuous reduction in complaints over this period. Score: 0.75	0
e) The company presents an excellent history in managing customer complaints, with detailed data for the last three years, showing continuous and significant improvement in managing and reducing complaints. Score: 1	0

9.3 How does the company assess and monitor the impact of training provided to employees over time, and what are the identified trends in these training results over the last three years?This question allows for an evaluation of the results related to employee training, highlighting the importance of continuous and effective investment in professional development.

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a) There is insufficient information to assess the impact of training provided to employees. Score: 0	0
b) Information on employee training is available for the last two or three annual periods, but the trend is unfavorable, indicating a decrease in effectiveness or frequency of training. Score: 0.25	0
c) Information on training is available for the last two or three annual periods, with a favorable trend in the last two periods, indicating an improvement in the effectiveness or frequency of training. Score: 0.5	0
d) Detailed information on training is available for the last three annual periods, showing a consistently favorable trend, with continuous improvements in the effectiveness of training. Score: 0.75	0
e) The company presents an excellent history of employee training, with detailed data for the last three years, showing continuous and significant improvement in the effectiveness and impact of training. Score: 1	0

9.4 How does the company monitor and analyze workplace accidents over time, and what are the trends identified in accident records over the last three years?This question allows for an evaluation of the results related to workplace safety, emphasizing the importance of a safe working environment and the effectiveness of accident prevention measures.

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a) There is insufficient information to assess workplace accidents. Score: 0	0
b) Information on workplace accidents is available for the last two or three annual periods, but the trend is unfavorable, indicating an increase in accidents. Score: 0.25	0
c) Information on workplace accidents is available for the last two or three annual periods, with a favorable trend in the last two periods, indicating a reduction in accidents. Score: 0.5	0
d) Detailed information on workplace accidents is available for the last three annual periods, showing a consistently favorable trend, with a continuous reduction in accidents. Score: 0.75	0
e) The company presents an excellent record in managing workplace accidents, with detailed data for the last three years, showing continuous and significant improvement in accident prevention and reduction. Score: 1	0

9.5 How does the company monitor and evaluate work productivity, measuring the revenue generated per employee, and what are the trends identified in these results over the last three years?This question offers an evaluation of the results related to work productivity, highlighting the importance of continuously monitoring and improving the efficiency and effectiveness of employees.

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a) There is no information available to assess employee productivity in terms of revenue generated. Score: 0	0
b) Information on employee productivity is available for the last two or three annual periods, but the trend is unfavorable, indicating a decrease in revenue generated per employee. Score: 0.25	0
c) Information on employee productivity is available for the last two or three annual periods, with a favorable trend in the last two periods, indicating an increase in revenue generated per employee. Score: 0.5	0
d) Detailed information on employee productivity is available for the last three annual periods, showing a consistently favorable trend, with a continuous increase in revenue generated per employee. Score: 0.75	0
e) The company presents an excellent track record of work productivity, with detailed data for the last three years, showing continuous and significant improvement in revenue generated per employee. Score: 1	0

9.6 How does the company assess and monitor its profit margin over time, and what are the trends identified in this financial indicator over the last three years?This question allows for an evaluation of the results related to the profit margin, emphasizing the importance of continuously monitoring and improving the financial efficiency and profitability of the company.

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a) There is no information available to assess the company's profit margin. Score: 0	0
b) Information on the profit margin is available for the last two or three annual periods, but the trend is unfavorable, indicating a decrease in profit margin. Score: 0.25	0
c) Information on the profit margin is available for the last two or three annual periods, with a favorable trend in the last two periods, indicating an improvement in profit margin. Score: 0.5	0
d) Detailed information on the profit margin is available for the last three annual periods, showing a consistently favorable trend, with a continuous increase in profit margin. Score: 0.75	0
e) The company presents an excellent track record in managing its profit margin, with detailed data for the last three years, showing continuous and significant improvement in the efficiency and profitability of operations. Score: 1	0