{"id":25387,"date":"2024-11-25T08:00:00","date_gmt":"2024-11-25T11:00:00","guid":{"rendered":"https:\/\/maturitylab.com\/%e8%a7%a3%e9%94%81efqm%e5%8d%93%e8%b6%8a%ef%bc%9a%e7%bb%a9%e6%95%88%e8%af%84%e4%bc%b0%e5%92%8c%e8%b4%a8%e9%87%8f%e6%8c%87%e6%a0%87\/"},"modified":"2024-11-25T08:00:00","modified_gmt":"2024-11-25T11:00:00","slug":"%e8%a7%a3%e9%94%81efqm%e5%8d%93%e8%b6%8a%ef%bc%9a%e7%bb%a9%e6%95%88%e8%af%84%e4%bc%b0%e5%92%8c%e8%b4%a8%e9%87%8f%e6%8c%87%e6%a0%87","status":"publish","type":"post","link":"https:\/\/maturitylab.com\/zh-hans\/%e8%a7%a3%e9%94%81efqm%e5%8d%93%e8%b6%8a%ef%bc%9a%e7%bb%a9%e6%95%88%e8%af%84%e4%bc%b0%e5%92%8c%e8%b4%a8%e9%87%8f%e6%8c%87%e6%a0%87\/","title":{"rendered":"\u89e3\u9501EFQM\u5353\u8d8a\uff1a\u7ee9\u6548\u8bc4\u4f30\u548c\u8d28\u91cf\u6307\u6807"},"content":{"rendered":"<h3>EFQM \u6a21\u578b\u662f\u4e00\u4e2a\u6218\u7565\u6846\u67b6\uff0c\u65e8\u5728\u901a\u8fc7\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u5458\u5de5\u656c\u4e1a\u5ea6\u7b49\u5173\u952e\u8d28\u91cf\u6307\u6807\u5173\u6ce8\u7ee9\u6548\u8bc4\u4f30\uff0c\u4ece\u800c\u5e2e\u52a9\u7ec4\u7ec7\u5b9e\u73b0\u5353\u8d8a\u548c\u53ef\u6301\u7eed\u589e\u957f\u3002\u5b83\u6d89\u53ca\u81ea\u6211\u8bc4\u4f30\u3001\u884c\u52a8\u8ba1\u5212\u5236\u5b9a\u548c\u57f9\u517b\u6301\u7eed\u6539\u8fdb\u7684\u6587\u5316\uff0c\u6700\u7ec8\u589e\u5f3a\u7ade\u4e89\u4f18\u52bf\u5e76\u786e\u4fdd\u957f\u671f\u6210\u529f\u3002 <\/h3>\n<p>\u5728\u5f53\u4eca\u7ade\u4e89\u6fc0\u70c8\u7684\u5546\u4e1a\u73af\u5883\u4e2d\uff0c\u5b9e\u73b0\u5353\u8d8a\u4e0d\u4ec5\u4ec5\u662f\u4e00\u4e2a\u76ee\u6807;\u8fd9\u662f\u5fc5\u8981\u7684\u3002EFQM \u6a21\u578b\u4ee5\u5176\u5168\u9762\u7684\u7ee9\u6548\u8bc4\u4f30\u65b9\u6cd5\u800c\u95fb\u540d\uff0c\u4e3a\u8ffd\u6c42\u8d28\u91cf\u548c\u53ef\u6301\u7eed\u6027\u7684\u7ec4\u7ec7\u63d0\u4f9b\u4e86\u4e00\u4e2a\u5f3a\u5927\u7684\u6846\u67b6\u3002\u901a\u8fc7\u6574\u5408\u5173\u952e\u8d28\u91cf\u6307\u6807\uff0c\u4f01\u4e1a\u4e0d\u4ec5\u53ef\u4ee5\u8bc4\u4f30\u5176\u5f53\u524d\u7ee9\u6548\uff0c\u8fd8\u53ef\u4ee5\u786e\u5b9a\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\u3002\u4e86\u89e3\u548c\u5b9e\u65bd EFQM \u539f\u5219\u53ef\u4ee5\u5e26\u6765\u53ef\u6301\u7eed\u589e\u957f\u548c\u5e02\u573a\u7ade\u4e89\u4f18\u52bf\u3002   <\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #f2721d;color:#f2721d\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #f2721d;color:#f2721d\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e8%a7%a3%e9%94%81efqm%e5%8d%93%e8%b6%8a%ef%bc%9a%e7%bb%a9%e6%95%88%e8%af%84%e4%bc%b0%e5%92%8c%e8%b4%a8%e9%87%8f%e6%8c%87%e6%a0%87\/#%E4%BA%86%E8%A7%A3_EFQM_%E5%8F%8A%E5%85%B6%E5%9C%A8%E7%BB%A9%E6%95%88%E8%AF%84%E4%BC%B0%E4%B8%AD%E7%9A%84%E4%BD%9C%E7%94%A8\" >\u4e86\u89e3 EFQM \u53ca\u5176\u5728\u7ee9\u6548\u8bc4\u4f30\u4e2d\u7684\u4f5c\u7528<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e8%a7%a3%e9%94%81efqm%e5%8d%93%e8%b6%8a%ef%bc%9a%e7%bb%a9%e6%95%88%e8%af%84%e4%bc%b0%e5%92%8c%e8%b4%a8%e9%87%8f%e6%8c%87%e6%a0%87\/#EFQM_%E6%A1%86%E6%9E%B6%E4%B8%AD%E7%9A%84%E5%85%B3%E9%94%AE%E8%B4%A8%E9%87%8F%E6%8C%87%E6%A0%87\" >EFQM \u6846\u67b6\u4e2d\u7684\u5173\u952e\u8d28\u91cf\u6307\u6807<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e8%a7%a3%e9%94%81efqm%e5%8d%93%e8%b6%8a%ef%bc%9a%e7%bb%a9%e6%95%88%e8%af%84%e4%bc%b0%e5%92%8c%e8%b4%a8%e9%87%8f%e6%8c%87%e6%a0%87\/#%E5%AE%9E%E6%96%BD_EFQM_%E4%BB%A5%E5%AE%9E%E7%8E%B0%E5%8F%AF%E6%8C%81%E7%BB%AD%E4%B8%9A%E5%8A%A1%E5%A2%9E%E9%95%BF\" >\u5b9e\u65bd EFQM \u4ee5\u5b9e\u73b0\u53ef\u6301\u7eed\u4e1a\u52a1\u589e\u957f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e8%a7%a3%e9%94%81efqm%e5%8d%93%e8%b6%8a%ef%bc%9a%e7%bb%a9%e6%95%88%e8%af%84%e4%bc%b0%e5%92%8c%e8%b4%a8%e9%87%8f%e6%8c%87%e6%a0%87\/#%E6%9C%89%E5%85%B3_EFQM_%E6%A8%A1%E5%9E%8B%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98%E8%A7%A3%E7%AD%94\" >\u6709\u5173 EFQM \u6a21\u578b\u7684\u5e38\u89c1\u95ee\u9898\u89e3\u7b54<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%86%E8%A7%A3_EFQM_%E5%8F%8A%E5%85%B6%E5%9C%A8%E7%BB%A9%E6%95%88%E8%AF%84%E4%BC%B0%E4%B8%AD%E7%9A%84%E4%BD%9C%E7%94%A8\"><\/span>\u4e86\u89e3 EFQM \u53ca\u5176\u5728\u7ee9\u6548\u8bc4\u4f30\u4e2d\u7684\u4f5c\u7528<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/maturitylab.com\/wp-content\/uploads\/2024\/10\/understanding-efqm-and-its-role-in-performance-evaluation.jpg\" alt=\"\u4e86\u89e3 EFQM \u53ca\u5176\u5728\u7ee9\u6548\u8bc4\u4f30\u4e2d\u7684\u4f5c\u7528\" title=\"\u4e86\u89e3 EFQM \u53ca\u5176\u5728\u7ee9\u6548\u8bc4\u4f30\u4e2d\u7684\u4f5c\u7528\"><\/p>\n<p><strong>\u4e86\u89e3 EFQM \u53ca\u5176\u5728\u7ee9\u6548\u8bc4\u4f30\u4e2d\u7684\u4f5c\u7528<\/strong><\/p>\n<p>\u6b27\u6d32\u8d28\u91cf\u7ba1\u7406\u57fa\u91d1\u4f1a \uff08EFQM\uff09 \u6a21\u578b\u662f\u4e00\u4e2a\u7efc\u5408\u6846\u67b6\uff0c\u65e8\u5728\u5e2e\u52a9\u7ec4\u7ec7\u8bc4\u4f30\u548c\u63d0\u9ad8\u5176\u7ee9\u6548\u3002<\/p>\n<p>EFQM \u6a21\u578b\u8d77\u6e90\u4e8e\u6b27\u6d32\uff0c\u56e0\u5176\u7ed3\u6784\u5316\u7684\u8d28\u91cf\u7ba1\u7406\u548c\u7ec4\u7ec7\u5353\u8d8a\u65b9\u6cd5\u800c\u83b7\u5f97\u5168\u7403\u8ba4\u53ef\u3002\u5b83\u5f3a\u8c03\u4ece\u6574\u4f53\u4e0a\u770b\u5f85\u7ec4\u7ec7\u7684\u91cd\u8981\u6027\uff0c\u8003\u8651\u9886\u5bfc\u529b\u3001\u6218\u7565\u3001\u4eba\u5458\u3001\u5408\u4f5c\u4f19\u4f34\u5173\u7cfb\u3001\u8d44\u6e90\u548c\u6d41\u7a0b\u7b49\u5404\u4e2a\u65b9\u9762\u3002 <\/p>\n<p>EFQM \u6a21\u578b\u7684\u6838\u5fc3\u662f <strong>\u6301\u7eed\u6539\u8fdb<\/strong>\u7684\u539f\u5219\u3002\u6211\u4eec\u9f13\u52b1\u7ec4\u7ec7\u8bc4\u4f30\u5176\u5f53\u524d\u7684\u6027\u80fd\u6c34\u5e73\u5e76\u786e\u5b9a\u53ef\u4ee5\u6539\u8fdb\u7684\u9886\u57df\u3002\u8fd9\u662f\u901a\u8fc7\u6d89\u53ca\u4f7f\u7528\u8d28\u91cf\u6307\u6807\u7684\u7cfb\u7edf\u8bc4\u4f30\u8fc7\u7a0b\u5b9e\u73b0\u7684\u3002\u8fd9\u4e9b\u6307\u6807\u63d0\u4f9b\u4e86\u53ef\u8861\u91cf\u7684\u6570\u636e\uff0c\u53ef\u4ee5\u5bf9\u5176\u8fdb\u884c\u5206\u6790\u4ee5\u786e\u5b9a\u7ec4\u7ec7\u5185\u4e0d\u540c\u6d41\u7a0b\u548c\u7b56\u7565\u7684\u6709\u6548\u6027\u3002   <\/p>\n<p>EFQM \u6a21\u578b\u7684\u4e3b\u8981\u4f18\u52bf\u4e4b\u4e00\u662f\u5176 <strong>\u9002\u5e94\u6027<\/strong>\u3002\u5b83\u53ef\u4ee5\u8fdb\u884c\u5b9a\u5236\uff0c\u4ee5\u6ee1\u8db3\u4e0d\u540c\u7ec4\u7ec7\u7684\u7279\u5b9a\u9700\u6c42\u548c\u76ee\u6807\uff0c\u65e0\u8bba\u5176\u89c4\u6a21\u6216\u884c\u4e1a\u5982\u4f55\u3002\u8fd9\u79cd\u7075\u6d3b\u6027\u4f7f\u7ec4\u7ec7\u80fd\u591f\u4e13\u6ce8\u4e8e\u4e0e\u5176\u6218\u7565\u76ee\u6807\u6700\u76f8\u5173\u7684\u9886\u57df\uff0c\u4ece\u800c\u786e\u4fdd\u8d44\u6e90\u5f97\u5230\u9ad8\u6548\u5206\u914d\u3002  <\/p>\n<p>\u6b64\u5916\uff0cEFQM \u6a21\u578b\u901a\u8fc7\u9f13\u52b1\u7ec4\u7ec7\u6839\u636e\u884c\u4e1a\u6807\u51c6\u548c\u6700\u4f73\u5b9e\u8df5\u6765\u8861\u91cf\u5176\u7ee9\u6548\uff0c\u4ece\u800c\u4fc3\u8fdb\u5353\u8d8a\u6587\u5316\u3002\u8fd9\u4e0d\u4ec5\u6709\u52a9\u4e8e\u8bc6\u522b\u5dee\u8ddd\u548c\u6539\u8fdb\u673a\u4f1a\uff0c\u8fd8\u53ef\u4ee5\u5728\u7ec4\u7ec7\u5185\u57f9\u517b\u521b\u65b0\u548c\u5b66\u4e60\u7684\u5fc3\u6001\u3002\u901a\u8fc7\u91c7\u7528 EFQM \u6a21\u578b\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u589e\u5f3a\u5176\u7ade\u4e89\u4f18\u52bf\u5e76\u5b9e\u73b0\u957f\u671f\u53ef\u6301\u7eed\u589e\u957f\u3002  <\/p>\n<p>\u53cd\u601d EFQM \u5728\u7ee9\u6548\u8bc4\u4f30\u4e2d\u7684\u4f5c\u7528\uff0c\u4eba\u4eec\u53ef\u80fd\u4f1a\u95ee\uff1a <strong>\u7ec4\u7ec7\u5982\u4f55\u786e\u4fdd\u4ed6\u4eec\u6709\u6548\u5730\u5229\u7528 EFQM \u6a21\u578b\u6765\u63a8\u52a8\u6539\u8fdb\uff1f<\/strong> \u7b54\u6848\u5728\u4e8e\u5bf9\u6301\u7eed\u5b66\u4e60\u548c\u9002\u5e94\u7684\u627f\u8bfa\u3002\u7ec4\u7ec7\u5fc5\u987b\u613f\u610f\u63a5\u53d7\u53d8\u5316\u5e76\u5bfb\u627e\u65b0\u7684\u65b9\u6cd5\u6765\u63d0\u9ad8\u5176\u7ee9\u6548\u3002\u901a\u8fc7\u8fd9\u6837\u505a\uff0c\u4ed6\u4eec\u53ef\u4ee5\u91ca\u653e EFQM \u6a21\u578b\u7684\u5168\u90e8\u6f5c\u529b\uff0c\u5e76\u5728\u5404\u81ea\u7684\u9886\u57df\u53d6\u5f97\u5353\u8d8a\u6210\u5c31\u3002  <\/p>\n<h2><span class=\"ez-toc-section\" id=\"EFQM_%E6%A1%86%E6%9E%B6%E4%B8%AD%E7%9A%84%E5%85%B3%E9%94%AE%E8%B4%A8%E9%87%8F%E6%8C%87%E6%A0%87\"><\/span>EFQM \u6846\u67b6\u4e2d\u7684\u5173\u952e\u8d28\u91cf\u6307\u6807<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/maturitylab.com\/wp-content\/uploads\/2024\/10\/key-quality-indicators-in-efqm-framework.jpg\" alt=\"EFQM \u6846\u67b6\u4e2d\u7684\u5173\u952e\u8d28\u91cf\u6307\u6807\" title=\"EFQM \u6846\u67b6\u4e2d\u7684\u5173\u952e\u8d28\u91cf\u6307\u6807\"><\/p>\n<p>EFQM \u6846\u67b6\u4ee5\u5f3a\u8c03 <strong>\u8d28\u91cf\u6307\u6807<\/strong>\u800c\u95fb\u540d\uff0c\u8d28\u91cf\u6307\u6807\u662f\u8861\u91cf\u7ec4\u7ec7\u7ee9\u6548\u7684\u91cd\u8981\u5de5\u5177\u3002<\/p>\n<p>\u8fd9\u4e9b\u6307\u6807\u4f5c\u4e3a\u57fa\u51c6\uff0c\u5e2e\u52a9\u7ec4\u7ec7\u8bc4\u4f30\u5176\u6d41\u7a0b\u3001\u7ed3\u679c\u548c\u6574\u4f53\u6709\u6548\u6027\u3002<\/p>\n<p>\u901a\u8fc7\u5173\u6ce8\u5173\u952e\u8d28\u91cf\u6307\u6807\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u6df1\u5165\u4e86\u89e3\u4ed6\u4eec\u7684\u4f18\u52bf\u548c\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\u3002<\/p>\n<p>EFQM \u6846\u67b6\u4e2d\u7684\u4e3b\u8981\u8d28\u91cf\u6307\u6807\u4e4b\u4e00\u662f <strong>\u5ba2\u6237\u6ee1\u610f\u5ea6<\/strong>\u3002<\/p>\n<p>\u8be5\u6307\u6807\u8bc4\u4f30\u7ec4\u7ec7\u5728\u591a\u5927\u7a0b\u5ea6\u4e0a\u6ee1\u8db3\u5176\u5ba2\u6237\u7684\u9700\u6c42\u548c\u671f\u671b\u3002<\/p>\n<p>\u9ad8\u6c34\u5e73\u7684\u5ba2\u6237\u6ee1\u610f\u5ea6\u901a\u5e38\u4e0e\u5fe0\u8bda\u5ea6\u548c\u56de\u5934\u5ba2\u7684\u63d0\u9ad8\u76f8\u5173\uff0c\u4f7f\u5176\u6210\u4e3a\u7ec4\u7ec7\u6210\u529f\u7684\u5173\u952e\u56e0\u7d20\u3002<\/p>\n<p>\u4e3a\u4e86\u8861\u91cf\u5ba2\u6237\u6ee1\u610f\u5ea6\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u5229\u7528\u8c03\u67e5\u3001\u53cd\u9988\u8868\u548c\u76f4\u63a5\u7684\u5ba2\u6237\u4e92\u52a8\u3002<\/p>\n<p>\u53e6\u4e00\u4e2a\u91cd\u8981\u7684\u8d28\u91cf\u6307\u6807\u662f <strong>\u5458\u5de5\u656c\u4e1a\u5ea6<\/strong>\u3002<\/p>\n<p>\u656c\u4e1a\u7684\u5458\u5de5\u5de5\u4f5c\u6548\u7387\u66f4\u9ad8\u3001\u66f4\u5177\u521b\u65b0\u6027\uff0c\u5e76\u81f4\u529b\u4e8e\u5b9e\u73b0\u7ec4\u7ec7\u7684\u76ee\u6807\u3002<\/p>\n<p>EFQM \u6846\u67b6\u9f13\u52b1\u7ec4\u7ec7\u901a\u8fc7\u5b9a\u671f\u8c03\u67e5\u3001\u7ee9\u6548\u8bc4\u4f30\u548c\u5f00\u653e\u7684\u6c9f\u901a\u6e20\u9053\u6765\u8bc4\u4f30\u5458\u5de5\u656c\u4e1a\u5ea6\u3002<\/p>\n<p>\u901a\u8fc7\u8425\u9020\u79ef\u6781\u7684\u5de5\u4f5c\u73af\u5883\u548c\u89e3\u51b3\u5458\u5de5\u7684\u95ee\u9898\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u63d0\u9ad8\u656c\u4e1a\u5ea6\uff0c\u4ece\u800c\u63d0\u9ad8\u7ee9\u6548\u3002<\/p>\n<h3>\u8fd0\u8425\u6548\u7387<\/h3>\n<p>\u4e5f\u662f EFQM \u6846\u67b6\u4e2d\u7684\u4e00\u4e2a\u91cd\u8981\u8d28\u91cf\u6307\u6807\u3002<\/p>\n<p>\u5b83\u8bc4\u4f30\u7ec4\u7ec7\u5982\u4f55\u6709\u6548\u5730\u5229\u7528\u5176\u8d44\u6e90\u6765\u5b9e\u73b0\u5176\u76ee\u6807\u3002<\/p>\n<p>\u8fd9\u5305\u62ec\u8bc4\u4f30\u6d41\u7a0b\u6548\u7387\u3001\u8d44\u6e90\u5206\u914d\u548c\u6210\u672c\u7ba1\u7406\u3002<\/p>\n<p>\u7ec4\u7ec7\u53ef\u4ee5\u901a\u8fc7\u7b80\u5316\u6d41\u7a0b\u3001\u51cf\u5c11\u6d6a\u8d39\u548c\u5b9e\u65bd\u6700\u4f73\u5b9e\u8df5\u6765\u63d0\u9ad8\u8fd0\u8425\u6548\u7387\u3002<\/p>\n<p><strong>\u521b\u65b0\u548c\u5b66\u4e60<\/strong> \u662f EFQM \u6846\u67b6\u5f3a\u8c03\u7684\u9644\u52a0\u8d28\u91cf\u6307\u6807\u3002<\/p>\n<p>\u9f13\u52b1\u7ec4\u7ec7\u57f9\u517b\u6301\u7eed\u6539\u8fdb\u548c\u9002\u5e94\u6027\u7684\u6587\u5316\u3002<\/p>\n<p>\u8fd9\u5305\u62ec\u8bc4\u4f30\u7ec4\u7ec7\u7684\u521b\u65b0\u80fd\u529b\u3001\u4ece\u8fc7\u53bb\u7684\u7ecf\u9a8c\u4e2d\u5b66\u4e60\u548c\u5b9e\u65bd\u65b0\u60f3\u6cd5\u7684\u80fd\u529b\u3002<\/p>\n<p>\u901a\u8fc7\u4f18\u5148\u8003\u8651\u521b\u65b0\u548c\u5b66\u4e60\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u4fdd\u6301\u7ade\u4e89\u4f18\u52bf\u5e76\u63a8\u52a8\u957f\u671f\u6210\u529f\u3002<\/p>\n<p>\u53cd\u601d\u8fd9\u4e9b\u8d28\u91cf\u6307\u6807\uff0c\u7ec4\u7ec7\u53ef\u80fd\u4f1a\u8003\u8651\uff1a\u4ed6\u4eec\u5982\u4f55\u6709\u6548\u5730\u8861\u91cf\u548c\u6539\u8fdb\u8fd9\u4e9b\u6307\u6807\u4ee5\u5b9e\u73b0\u5353\u8d8a\uff1f<\/p>\n<p>\u7b54\u6848\u5728\u4e8e\u6218\u7565\u65b9\u6cd5\uff0c\u5305\u62ec\u8bbe\u5b9a\u660e\u786e\u7684\u76ee\u6807\u3001\u5b9a\u671f\u76d1\u63a7\u7ee9\u6548\u548c\u505a\u51fa\u6570\u636e\u9a71\u52a8\u7684\u51b3\u7b56\u3002<\/p>\n<p>\u901a\u8fc7\u5173\u6ce8\u5173\u952e\u8d28\u91cf\u6307\u6807\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u5c06\u5176\u5de5\u4f5c\u4e0e\u6218\u7565\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\uff0c\u5e76\u5b9e\u73b0\u53ef\u6301\u7eed\u589e\u957f\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%AE%9E%E6%96%BD_EFQM_%E4%BB%A5%E5%AE%9E%E7%8E%B0%E5%8F%AF%E6%8C%81%E7%BB%AD%E4%B8%9A%E5%8A%A1%E5%A2%9E%E9%95%BF\"><\/span>\u5b9e\u65bd EFQM \u4ee5\u5b9e\u73b0\u53ef\u6301\u7eed\u4e1a\u52a1\u589e\u957f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/maturitylab.com\/wp-content\/uploads\/2024\/10\/implementing-efqm-for-sustainable-business-growth.jpg\" alt=\"\u5b9e\u65bd EFQM \u4ee5\u5b9e\u73b0\u53ef\u6301\u7eed\u4e1a\u52a1\u589e\u957f\" title=\"\u5b9e\u65bd EFQM \u4ee5\u5b9e\u73b0\u53ef\u6301\u7eed\u4e1a\u52a1\u589e\u957f\"><\/p>\n<p><strong>\u5b9e\u65bd EFQM \u6a21\u578b<\/strong> \u662f\u4e00\u9879\u6218\u7565\u5de5\u4f5c\uff0c\u53ef\u4ee5\u6781\u5927\u5730\u4fc3\u8fdb\u53ef\u6301\u7eed\u7684\u4e1a\u52a1\u589e\u957f\u3002<\/p>\n<p>\u8be5\u8fc7\u7a0b\u4ece\u5bf9 EFQM \u6846\u67b6\u53ca\u5176\u539f\u5219\u7684\u900f\u5f7b\u7406\u89e3\u5f00\u59cb\uff0c\u8fd9\u4e9b\u6846\u67b6\u5f3a\u8c03\u7ec4\u7ec7\u5353\u8d8a\u7684\u6574\u4f53\u65b9\u6cd5\u3002\u901a\u8fc7\u5c06\u8fd9\u4e9b\u539f\u5219\u6574\u5408\u5230\u4ed6\u4eec\u7684\u8fd0\u8425\u4e2d\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u4e3a\u6301\u7eed\u6539\u8fdb\u548c\u957f\u671f\u6210\u529f\u5960\u5b9a\u575a\u5b9e\u7684\u57fa\u7840\u3002 <\/p>\n<p>\u5b9e\u65bd EFQM \u7684\u7b2c\u4e00\u6b65\u662f\u8fdb\u884c\u5168\u9762\u7684\u81ea\u6211\u8bc4\u4f30\u3002\u8fd9\u5305\u62ec\u6839\u636e EFQM \u6807\u51c6\u8bc4\u4f30\u7ec4\u7ec7\u7684\u5f53\u524d\u7ee9\u6548\uff0c\u5176\u4e2d\u5305\u62ec\u9886\u5bfc\u529b\u3001\u6218\u7565\u3001\u4eba\u5458\u3001\u5408\u4f5c\u4f19\u4f34\u5173\u7cfb\u3001\u8d44\u6e90\u548c\u6d41\u7a0b\u3002\u81ea\u6211\u8bc4\u4f30\u6709\u52a9\u4e8e\u786e\u5b9a\u4f18\u52bf\u548c\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\uff0c\u4ece\u800c\u6e05\u695a\u5730\u4e86\u89e3\u7ec4\u7ec7\u7684\u7ee9\u6548\u72b6\u51b5\u3002\u5b83\u8fd8\u53ef\u4ee5\u4f5c\u4e3a\u8861\u91cf\u4e00\u6bb5\u65f6\u95f4\u5185\u8fdb\u5ea6\u7684\u57fa\u7ebf\u3002   <\/p>\n<p>\u81ea\u6211\u8bc4\u4f30\u5b8c\u6210\u540e\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u5236\u5b9a\u884c\u52a8\u8ba1\u5212\u6765\u89e3\u51b3\u5df2\u53d1\u73b0\u7684\u5dee\u8ddd\u5e76\u5229\u7528\u4f18\u52bf\u3002\u8be5\u8ba1\u5212\u5e94\u4e0e\u7ec4\u7ec7\u7684\u6218\u7565\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\uff0c\u5e76\u5305\u62ec\u5177\u4f53\u7684\u3001\u53ef\u8861\u91cf\u7684\u3001\u53ef\u5b9e\u73b0\u7684\u3001\u76f8\u5173\u7684\u548c\u6709\u65f6\u9650\u7684 \uff08SMART\uff09 \u76ee\u6807\u3002\u901a\u8fc7\u8bbe\u5b9a\u660e\u786e\u7684\u76ee\u6807\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u5c06\u7cbe\u529b\u96c6\u4e2d\u5728\u5bf9\u5176\u589e\u957f\u548c\u6210\u529f\u4ea7\u751f\u6700\u91cd\u5927\u5f71\u54cd\u7684\u9886\u57df\u3002  <\/p>\n<h3>\u5b9e\u65bd EFQM \u7684\u4e00\u4e2a\u5173\u952e\u65b9\u9762<\/h3>\n<p>\u6b63\u5728\u7ec4\u7ec7\u5185\u57f9\u517b\u4e00\u79cd\u5353\u8d8a\u7684\u6587\u5316\u3002\u8fd9\u5305\u62ec\u8ba9\u5404\u7ea7\u5458\u5de5\u53c2\u4e0e\u8fdb\u6765\uff0c\u5e76\u9f13\u52b1\u4ed6\u4eec\u4e3a\u7ec4\u7ec7\u7684\u6539\u8fdb\u5de5\u4f5c\u505a\u51fa\u8d21\u732e\u3002\u901a\u8fc7\u4fc3\u8fdb\u5f00\u653e\u5f0f\u6c9f\u901a\u3001\u534f\u4f5c\u548c\u6301\u7eed\u5b66\u4e60\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u521b\u9020\u4e00\u4e2a\u4fc3\u8fdb\u521b\u65b0\u5e76\u6fc0\u52b1\u5458\u5de5\u5b9e\u73b0\u6700\u4f73\u72b6\u6001\u7684\u73af\u5883\u3002  <\/p>\n<p>\u6b64\u5916\uff0c\u7ec4\u7ec7\u5e94\u5b9a\u671f\u5ba1\u67e5\u548c\u6539\u8fdb\u5176\u6d41\u7a0b\uff0c\u4ee5\u786e\u4fdd\u5b83\u4eec\u4e0e EFQM \u539f\u5219\u4fdd\u6301\u4e00\u81f4\u3002\u8fd9\u5305\u62ec\u76d1\u63a7\u5173\u952e\u8d28\u91cf\u6307\u6807\u3001\u5206\u6790\u6027\u80fd\u6570\u636e\u4ee5\u53ca\u505a\u51fa\u6570\u636e\u9a71\u52a8\u7684\u51b3\u7b56\u3002\u901a\u8fc7\u4e0d\u65ad\u8bc4\u4f30\u548c\u8c03\u6574\u5176\u6218\u7565\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u5e02\u573a\u6761\u4ef6\u5e76\u4fdd\u6301\u5176\u7ade\u4e89\u4f18\u52bf\u3002  <\/p>\n<p>\u5728\u53cd\u601d EFQM \u7684\u5b9e\u65bd\u65f6\uff0c\u7ec4\u7ec7\u53ef\u80fd\u4f1a\u95ee\uff1a <strong>\u4ed6\u4eec\u5982\u4f55\u786e\u4fdd\u4ed6\u4eec\u7684\u52aa\u529b\u5bfc\u81f4\u53ef\u6301\u7eed\u589e\u957f\uff1f<\/strong> \u7b54\u6848\u5728\u4e8e\u5bf9\u6301\u7eed\u6539\u8fdb\u7684\u627f\u8bfa\u548c\u5bf9\u957f\u671f\u76ee\u6807\u7684\u6218\u7565\u5173\u6ce8\u3002\u901a\u8fc7\u5c06 EFQM 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