{"id":25207,"date":"2024-11-07T23:00:00","date_gmt":"2024-11-08T02:00:00","guid":{"rendered":"https:\/\/maturitylab.com\/apqc-%e7%9f%a5%e8%af%86%e7%ae%a1%e7%90%86%e6%88%90%e7%86%9f%e5%ba%a6%e6%a8%a1%e5%9e%8b%ef%bc%9a%e4%bd%bf%e7%94%a8%e5%85%b3%e9%94%ae%e7%bb%a9%e6%95%88%e6%8c%87%e6%a0%87%e5%a2%9e%e5%bc%ba%e7%9f%a5\/"},"modified":"2024-11-07T23:00:00","modified_gmt":"2024-11-08T02:00:00","slug":"apqc-%e7%9f%a5%e8%af%86%e7%ae%a1%e7%90%86%e6%88%90%e7%86%9f%e5%ba%a6%e6%a8%a1%e5%9e%8b%ef%bc%9a%e4%bd%bf%e7%94%a8%e5%85%b3%e9%94%ae%e7%bb%a9%e6%95%88%e6%8c%87%e6%a0%87%e5%a2%9e%e5%bc%ba%e7%9f%a5","status":"publish","type":"post","link":"https:\/\/maturitylab.com\/zh-hans\/apqc-%e7%9f%a5%e8%af%86%e7%ae%a1%e7%90%86%e6%88%90%e7%86%9f%e5%ba%a6%e6%a8%a1%e5%9e%8b%ef%bc%9a%e4%bd%bf%e7%94%a8%e5%85%b3%e9%94%ae%e7%bb%a9%e6%95%88%e6%8c%87%e6%a0%87%e5%a2%9e%e5%bc%ba%e7%9f%a5\/","title":{"rendered":"APQC \u77e5\u8bc6\u7ba1\u7406\u6210\u719f\u5ea6\u6a21\u578b\uff1a\u4f7f\u7528\u5173\u952e\u7ee9\u6548\u6307\u6807\u589e\u5f3a\u77e5\u8bc6\u76d1\u63a7"},"content":{"rendered":"<h3>APQC \u77e5\u8bc6\u7ba1\u7406\u6210\u719f\u5ea6\u6a21\u578b \uff08KMMM\uff09 \u4e3a\u7ec4\u7ec7\u63d0\u4f9b\u4e86\u4e00\u4e2a\u6846\u67b6\uff0c\u7528\u4e8e\u8bc4\u4f30\u548c\u589e\u5f3a\u5176\u77e5\u8bc6\u7ba1\u7406\u5b9e\u8df5\u7684\u4e94\u4e2a\u6210\u719f\u5ea6\u7ea7\u522b\uff1a\u521d\u59cb\u3001\u53ef\u91cd\u590d\u3001\u5df2\u5b9a\u4e49\u3001\u6258\u7ba1\u548c\u4f18\u5316\u3002\u901a\u8fc7\u8bc4\u4f30\u5176\u5f53\u524d\u72b6\u6001\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u5236\u5b9a\u6539\u8fdb\u7b56\u7565\uff0c\u5305\u62ec\u8bbe\u5b9a\u660e\u786e\u7684\u76ee\u6807\u3001\u5236\u5b9a\u76f8\u5173\u7684 KPI\u3001\u5229\u7528\u6280\u672f\u3001\u5438\u5f15\u5229\u76ca\u76f8\u5173\u8005\u3001\u8fdb\u884c\u5ba1\u8ba1\u4ee5\u53ca\u57f9\u517b\u77e5\u8bc6\u5171\u4eab\u6587\u5316\u3002\u5229\u7528\u7ee9\u6548\u6307\u6807\u5bf9\u4e8e\u8861\u91cf KM \u7684\u6210\u529f\u81f3\u5173\u91cd\u8981\uff0c\u5305\u62ec\u786e\u5b9a KPI\u3001\u8bbe\u5b9a\u57fa\u51c6\u548c\u63a8\u52a8\u6301\u7eed\u6539\u8fdb\u4ee5\u652f\u6301\u521b\u65b0\u548c\u83b7\u5f97\u7ade\u4e89\u4f18\u52bf\u3002  <\/h3>\n<p>\u5728\u5f53\u4eca\u7ade\u4e89\u6fc0\u70c8\u7684\u5546\u4e1a\u73af\u5883\u4e2d\uff0c\u6709\u6548\u5229\u7528\u77e5\u8bc6\u53ef\u4ee5\u6539\u53d8\u6e38\u620f\u89c4\u5219\u3002APQC \u77e5\u8bc6\u7ba1\u7406\u6210\u719f\u5ea6\u6a21\u578b\u63d0\u4f9b\u4e86\u4e00\u79cd\u7ed3\u6784\u5316\u7684\u65b9\u6cd5\u6765\u8bc4\u4f30\u548c\u589e\u5f3a\u7ec4\u7ec7\u7684\u77e5\u8bc6\u7ba1\u7406\u5b9e\u8df5\u3002\u901a\u8fc7\u6574\u5408\u5f3a\u5927\u7684\u77e5\u8bc6\u76d1\u63a7\u7b56\u7565\u5e76\u5229\u7528\u5173\u952e\u7ee9\u6548\u6307\u6807\uff0c\u4f01\u4e1a\u53ef\u4ee5\u5728\u6548\u7387\u548c\u521b\u65b0\u65b9\u9762\u5b9e\u73b0\u663e\u7740\u6539\u8fdb\u3002\u672c\u6587\u6df1\u5165\u63a2\u8ba8\u4e86 APQC \u6a21\u578b\u7684\u590d\u6742\u6027\uff0c\u63a2\u8ba8\u4e86\u5b9e\u7528\u7684\u77e5\u8bc6\u76d1\u63a7\u6280\u672f\uff0c\u5e76\u5f3a\u8c03\u4e86\u7ee9\u6548\u6307\u6807\u5728\u63a8\u52a8\u6210\u529f\u65b9\u9762\u7684\u91cd\u8981\u6027\u3002   <\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #f2721d;color:#f2721d\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #f2721d;color:#f2721d\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/maturitylab.com\/zh-hans\/apqc-%e7%9f%a5%e8%af%86%e7%ae%a1%e7%90%86%e6%88%90%e7%86%9f%e5%ba%a6%e6%a8%a1%e5%9e%8b%ef%bc%9a%e4%bd%bf%e7%94%a8%e5%85%b3%e9%94%ae%e7%bb%a9%e6%95%88%e6%8c%87%e6%a0%87%e5%a2%9e%e5%bc%ba%e7%9f%a5\/#%E4%BA%86%E8%A7%A3_APQC_%E7%9F%A5%E8%AF%86%E7%AE%A1%E7%90%86%E6%88%90%E7%86%9F%E5%BA%A6%E6%A8%A1%E5%9E%8B\" >\u4e86\u89e3 APQC \u77e5\u8bc6\u7ba1\u7406\u6210\u719f\u5ea6\u6a21\u578b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/maturitylab.com\/zh-hans\/apqc-%e7%9f%a5%e8%af%86%e7%ae%a1%e7%90%86%e6%88%90%e7%86%9f%e5%ba%a6%e6%a8%a1%e5%9e%8b%ef%bc%9a%e4%bd%bf%e7%94%a8%e5%85%b3%e9%94%ae%e7%bb%a9%e6%95%88%e6%8c%87%e6%a0%87%e5%a2%9e%e5%bc%ba%e7%9f%a5\/#%E5%AE%9E%E6%96%BD%E6%9C%89%E6%95%88%E7%9A%84%E7%9F%A5%E8%AF%86%E7%9B%91%E6%8E%A7%E7%AD%96%E7%95%A5\" >\u5b9e\u65bd\u6709\u6548\u7684\u77e5\u8bc6\u76d1\u63a7\u7b56\u7565<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/maturitylab.com\/zh-hans\/apqc-%e7%9f%a5%e8%af%86%e7%ae%a1%e7%90%86%e6%88%90%e7%86%9f%e5%ba%a6%e6%a8%a1%e5%9e%8b%ef%bc%9a%e4%bd%bf%e7%94%a8%e5%85%b3%e9%94%ae%e7%bb%a9%e6%95%88%e6%8c%87%e6%a0%87%e5%a2%9e%e5%bc%ba%e7%9f%a5\/#%E5%88%A9%E7%94%A8%E7%BB%A9%E6%95%88%E6%8C%87%E6%A0%87%E8%A1%A1%E9%87%8F%E6%88%90%E5%8A%9F\" >\u5229\u7528\u7ee9\u6548\u6307\u6807\u8861\u91cf\u6210\u529f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/maturitylab.com\/zh-hans\/apqc-%e7%9f%a5%e8%af%86%e7%ae%a1%e7%90%86%e6%88%90%e7%86%9f%e5%ba%a6%e6%a8%a1%e5%9e%8b%ef%bc%9a%e4%bd%bf%e7%94%a8%e5%85%b3%e9%94%ae%e7%bb%a9%e6%95%88%e6%8c%87%e6%a0%87%e5%a2%9e%e5%bc%ba%e7%9f%a5\/#%E5%85%B3%E4%BA%8E_APQC_%E7%9F%A5%E8%AF%86%E7%AE%A1%E7%90%86%E6%88%90%E7%86%9F%E5%BA%A6%E6%A8%A1%E5%9E%8B%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98\" >\u5173\u4e8e APQC \u77e5\u8bc6\u7ba1\u7406\u6210\u719f\u5ea6\u6a21\u578b\u7684\u5e38\u89c1\u95ee\u9898<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%86%E8%A7%A3_APQC_%E7%9F%A5%E8%AF%86%E7%AE%A1%E7%90%86%E6%88%90%E7%86%9F%E5%BA%A6%E6%A8%A1%E5%9E%8B\"><\/span>\u4e86\u89e3 APQC \u77e5\u8bc6\u7ba1\u7406\u6210\u719f\u5ea6\u6a21\u578b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/maturitylab.com\/wp-content\/uploads\/2024\/10\/understanding-the-apqc-knowledge-management-maturity-model-1.jpg\" alt=\"\u4e86\u89e3 APQC \u77e5\u8bc6\u7ba1\u7406\u6210\u719f\u5ea6\u6a21\u578b\" title=\"\u4e86\u89e3 APQC \u77e5\u8bc6\u7ba1\u7406\u6210\u719f\u5ea6\u6a21\u578b\"><\/p>\n<p>APQC \u77e5\u8bc6\u7ba1\u7406\u6210\u719f\u5ea6\u6a21\u578b \uff08KMMM\uff09 \u662f\u4e00\u4e2a\u7efc\u5408\u6846\u67b6\uff0c\u65e8\u5728\u5e2e\u52a9\u7ec4\u7ec7\u8bc4\u4f30\u548c\u6539\u8fdb\u5176\u77e5\u8bc6\u7ba1\u7406 \uff08KM\uff09 \u80fd\u529b\u3002\u7531\u7f8e\u56fd\u751f\u4ea7\u529b\u4e0e\u8d28\u91cf\u4e2d\u5fc3\uff08APQC\uff09\u5f00\u53d1\uff0c\u8fd9\u4e2a\u6a21\u578b\u63d0\u4f9b\u4e86\u4e00\u79cd\u7ed3\u6784\u5316\u7684\u65b9\u6cd5\uff0c\u7528\u4e8e\u8bc4\u4f30\u77e5\u8bc6\u7ba1\u7406\u5b9e\u8df5\u7684\u6210\u719f\u5ea6\uff0c\u5206\u4e3a\u4e94\u4e2a\u4e0d\u540c\u7684\u5c42\u6b21\uff1a\u521d\u59cb\u3001\u53ef\u91cd\u590d\u3001\u5b9a\u4e49\u3001\u7ba1\u7406\u548c\u4f18\u5316\u3002 <\/p>\n<p>\u5728 <strong>\u521d\u59cb<\/strong> \u7ea7\u522b\uff0c\u7ec4\u7ec7\u901a\u5e38\u4f1a\u8868\u73b0\u51fa\u4e34\u65f6\u548c\u6df7\u4e71\u7684 KM \u5b9e\u8df5\u3002\u51e0\u4e4e\u6ca1\u6709\u6b63\u5f0f\u7684\u7b56\u7565\uff0c\u77e5\u8bc6\u5171\u4eab\u5076\u5c14\u53d1\u751f\u3002\u968f\u7740\u7ec4\u7ec7\u53d1\u5c55\u5230 <strong>\u53ef\u91cd\u590d<\/strong> \u7ea7\u522b\uff0c\u4ed6\u4eec\u5f00\u59cb\u5efa\u7acb\u57fa\u672c\u7684 KM \u6d41\u7a0b\u548c\u5b9e\u8df5\u3002\u8fd9\u4e9b\u6d41\u7a0b\u901a\u5e38\u662f\u975e\u6b63\u5f0f\u7684\uff0c\u4f46\u5728\u6574\u4e2a\u7ec4\u7ec7\u4e2d\u4ee5\u4e00\u5b9a\u7684\u4e00\u81f4\u6027\u91cd\u590d\u3002   <\/p>\n<h3>\u5b9a\u4e49\u7684\u7ea7\u522b<\/h3>\n<p><strong>\u201c\u5df2\u5b9a\u4e49<\/strong>\u201d\u7ea7\u522b\u6807\u5fd7\u7740\u4e00\u4e2a\u91cd\u5927\u8f6c\u53d8\uff0c\u5176\u4e2d KM \u6d41\u7a0b\u88ab\u6807\u51c6\u5316\u5e76\u8bb0\u5f55\u5728\u6848\u3002\u5904\u4e8e\u6b64\u9636\u6bb5\u7684\u7ec4\u7ec7\u6709\u660e\u786e\u7684 KM \u6218\u7565\u548c\u4e13\u7528\u8d44\u6e90\u6765\u652f\u6301 KM \u8ba1\u5212\u3002\u8f6c\u5230<strong>\u6258\u7ba1<\/strong>\u7ea7\u522b\uff0c\u7ec4\u7ec7\u4e0d\u4ec5\u62e5\u6709\u6807\u51c6\u5316\u6d41\u7a0b\uff0c\u800c\u4e14\u8fd8\u6d4b\u91cf\u548c\u76d1\u63a7\u5176 KM \u6d3b\u52a8\u3002\u7ee9\u6548\u6307\u6807\u548c\u53cd\u9988\u673a\u5236\u5df2\u5230\u4f4d\uff0c\u4ee5\u786e\u4fdd\u6301\u7eed\u6539\u8fdb\u3002   <\/p>\n<p>\u6700\u540e\uff0c\u5728 <strong>\u4f18\u5316<\/strong> \u7ea7\u522b\uff0c\u7ec4\u7ec7\u8868\u73b0\u51fa\u6301\u7eed\u5b66\u4e60\u548c\u521b\u65b0\u7684\u6587\u5316\u3002\u77e5\u8bc6\u7ba1\u7406\u5b9e\u8df5\u5df2\u5b8c\u5168\u96c6\u6210\u5230\u7ec4\u7ec7\u7ed3\u6784\u4e2d\uff0c\u5e76\u4e14\u975e\u5e38\u5f3a\u8c03\u5229\u7528\u77e5\u8bc6\u83b7\u5f97\u7ade\u4e89\u4f18\u52bf\u3002\u91c7\u7528\u5148\u8fdb\u7684\u6280\u672f\u548c\u5de5\u5177\u6765\u4fc3\u8fdb\u65e0\u7f1d\u7684\u77e5\u8bc6\u5171\u4eab\u548c\u534f\u4f5c\u3002  <\/p>\n<p>\u4e86\u89e3 APQC KMMM \u5bf9\u4e8e\u65e8\u5728\u52a0\u5f3a\u5176 KM \u5b9e\u8df5\u7684\u7ec4\u7ec7\u81f3\u5173\u91cd\u8981\u3002\u901a\u8fc7\u786e\u5b9a\u5176\u5f53\u524d\u7684\u6210\u719f\u5ea6\u7ea7\u522b\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u5236\u5b9a\u6709\u9488\u5bf9\u6027\u7684\u884c\u52a8\u8ba1\u5212\uff0c\u4ee5\u63a8\u8fdb\u5230\u66f4\u9ad8\u7684\u6210\u719f\u5ea6\u7ea7\u522b\u3002\u8fd9\u79cd\u8fdb\u6b65\u4e0d\u4ec5\u6539\u5584\u4e86\u77e5\u8bc6\u5171\u4eab\u548c\u4fdd\u7559\uff0c\u8fd8\u63a8\u52a8\u4e86\u7ec4\u7ec7\u7684\u6574\u4f53\u7ee9\u6548\u548c\u521b\u65b0\u3002\u56de\u987e\u60a8\u7684\u7ec4\u7ec7\u5f53\u524d\u7684 KM \u5b9e\u8df5\uff0c\u60a8\u8ba4\u4e3a\u5b83\u5728 APQC \u6210\u719f\u5ea6\u91cf\u8868\u4e0a\u5904\u4e8e\u4ec0\u4e48\u4f4d\u7f6e\uff1f\u5b9e\u65bd\u7ed3\u6784\u5316\u65b9\u6cd5\u6765\u63d0\u5347\u60a8\u7684 KM \u80fd\u529b\u4e0d\u662f\u6709\u76ca\u7684\u5417\uff1f    <\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%AE%9E%E6%96%BD%E6%9C%89%E6%95%88%E7%9A%84%E7%9F%A5%E8%AF%86%E7%9B%91%E6%8E%A7%E7%AD%96%E7%95%A5\"><\/span>\u5b9e\u65bd\u6709\u6548\u7684\u77e5\u8bc6\u76d1\u63a7\u7b56\u7565<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/maturitylab.com\/wp-content\/uploads\/2024\/10\/implementing-effective-knowledge-monitoring-strategies.jpg\" alt=\"\u5b9e\u65bd\u6709\u6548\u7684\u77e5\u8bc6\u76d1\u63a7\u7b56\u7565\" title=\"\u5b9e\u65bd\u6709\u6548\u7684\u77e5\u8bc6\u76d1\u63a7\u7b56\u7565\"><\/p>\n<p><strong>\u5b9e\u65bd\u6709\u6548\u7684\u77e5\u8bc6\u76d1\u63a7\u7b56\u7565<\/strong> \u5bf9\u4e8e\u5bfb\u6c42\u4f18\u5316\u5176\u77e5\u8bc6\u7ba1\u7406 \uff08KM\uff09 \u5b9e\u8df5\u7684\u7ec4\u7ec7\u81f3\u5173\u91cd\u8981\u3002\u77e5\u8bc6\u76d1\u63a7\u6d89\u53ca\u5bf9\u77e5\u8bc6\u8d44\u4ea7\u548c\u6d3b\u52a8\u8fdb\u884c\u7cfb\u7edf\u8ddf\u8e2a\u548c\u8bc4\u4f30\uff0c\u4ee5\u786e\u4fdd\u5b83\u4eec\u4e0e\u7ec4\u7ec7\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\u5e76\u4ea4\u4ed8\u4ef7\u503c\u3002\u4ee5\u4e0b\u662f\u9700\u8981\u8003\u8651\u7684\u51e0\u4e2a\u5173\u952e\u7b56\u7565\uff1a  <\/p>\n<p>1. <strong>\u5efa\u7acb\u660e\u786e\u7684\u76ee\u6807<\/strong>\uff1a \u9996\u5148\u4e3a\u60a8\u7684\u77e5\u8bc6\u76d1\u63a7\u5de5\u4f5c\u5b9a\u4e49\u660e\u786e\u7684\u76ee\u6807\u3002\u60a8\u6253\u7b97\u5b9e\u73b0\u54ea\u4e9b\u5177\u4f53\u7ed3\u679c\uff1f\u8fd9\u4e9b\u76ee\u6807\u5e94\u4e0e\u60a8\u7684\u6574\u4f53 KM \u6218\u7565\u548c\u7ec4\u7ec7\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\u3002\u660e\u786e\u7684\u76ee\u6807\u4e3a\u76d1\u63a7\u6d3b\u52a8\u63d0\u4f9b\u4e86\u8def\u7ebf\u56fe\uff0c\u5e76\u6709\u52a9\u4e8e\u8861\u91cf\u6210\u529f\u3002   <\/p>\n<p>2. <strong>\u5236\u5b9a\u5173\u952e\u7ee9\u6548\u6307\u6807 \uff08KPI\uff09\uff1a<\/strong>KPI \u5bf9\u4e8e\u8861\u91cf KM \u5b9e\u8df5\u7684\u6709\u6548\u6027\u81f3\u5173\u91cd\u8981\u3002\u5e38\u89c1\u7684 KPI \u5305\u62ec\u521b\u5efa\u7684\u77e5\u8bc6\u8d44\u4ea7\u7684\u6570\u91cf\u3001\u77e5\u8bc6\u5171\u4eab\u6d3b\u52a8\u7684\u9891\u7387\u4ee5\u53ca\u77e5\u8bc6\u5bf9\u4e1a\u52a1\u6210\u679c\u7684\u5f71\u54cd\u3002\u9009\u62e9\u4e0e\u60a8\u7684\u76ee\u6807\u76f8\u5173\u5e76\u4e14\u53ef\u4ee5\u63d0\u4f9b\u53ef\u64cd\u4f5c\u89c1\u89e3\u7684 KPI\u3002  <\/p>\n<p>3. <strong>\u5229\u7528\u6280\u672f<\/strong>\uff1a \u5229\u7528\u5148\u8fdb\u7684 KM \u5de5\u5177\u548c\u6280\u672f\u6765\u4fc3\u8fdb\u77e5\u8bc6\u76d1\u63a7\u3002\u8fd9\u4e9b\u5de5\u5177\u53ef\u4ee5\u81ea\u52a8\u8ddf\u8e2a\u77e5\u8bc6\u6d3b\u52a8\u3001\u63d0\u4f9b\u5b9e\u65f6\u5206\u6790\u5e76\u751f\u6210\u62a5\u544a\u3002\u793a\u4f8b\u5305\u62ec\u77e5\u8bc6\u7ba1\u7406\u7cfb\u7edf \uff08KMS\uff09\u3001\u534f\u4f5c\u5e73\u53f0\u548c\u6570\u636e\u5206\u6790\u5de5\u5177\u3002  <\/p>\n<p>4. <strong>\u5438\u5f15\u5229\u76ca\u76f8\u5173\u8005<\/strong>\uff1a\u6709\u6548\u7684\u77e5\u8bc6\u76d1\u63a7\u9700\u8981\u5173\u952e\u5229\u76ca\u76f8\u5173\u8005\u7684\u53c2\u4e0e\uff0c\u5305\u62ec\u5458\u5de5\u3001\u7ecf\u7406\u548c KM \u4e13\u4e1a\u4eba\u5458\u3002\u9f13\u52b1\u5229\u76ca\u76f8\u5173\u8005\u79ef\u6781\u53c2\u4e0e\u548c\u53cd\u9988\uff0c\u4ee5\u786e\u4fdd\u76d1\u6d4b\u6d3b\u52a8\u5168\u9762\u5e76\u53cd\u6620\u5b9e\u9645\u505a\u6cd5\u3002 <\/p>\n<p>5. <strong>\u8fdb\u884c\u5b9a\u671f\u5ba1\u8ba1<\/strong>\uff1a\u5b9a\u671f\u5ba1\u8ba1\u60a8\u7684 KM \u5b9e\u8df5\u6709\u52a9\u4e8e\u786e\u5b9a\u5dee\u8ddd\u548c\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\u3002\u5ba1\u8ba1\u5e94\u8bc4\u4f30\u77e5\u8bc6\u8d44\u4ea7\u7684\u8d28\u91cf\u3001\u53ef\u8bbf\u95ee\u6027\u548c\u5229\u7528\u7387\u3002\u4f7f\u7528\u5ba1\u8ba1\u7ed3\u679c\u6765\u4f18\u5316\u60a8\u7684 KM \u7b56\u7565\u5e76\u589e\u5f3a\u77e5\u8bc6\u76d1\u63a7\u6d41\u7a0b\u3002  <\/p>\n<p>6. <strong>\u57f9\u517b\u77e5\u8bc6\u5171\u4eab\u6587\u5316<\/strong>\uff1a \u57f9\u517b\u4e00\u79cd\u91cd\u89c6\u77e5\u8bc6\u5171\u4eab\u548c\u6301\u7eed\u5b66\u4e60\u7684\u6587\u5316\u5bf9\u4e8e\u6709\u6548\u7684\u77e5\u8bc6\u76d1\u63a7\u81f3\u5173\u91cd\u8981\u3002\u9f13\u52b1\u5f00\u653e\u5f0f\u6c9f\u901a\u3001\u534f\u4f5c\u548c\u5206\u4eab\u6700\u4f73\u5b9e\u8df5\u3002\u8ba4\u53ef\u548c\u5956\u52b1\u4e3a\u7ec4\u7ec7\u77e5\u8bc6\u5e93\u505a\u51fa\u8d21\u732e\u7684\u4e2a\u4eba\u548c\u56e2\u961f\u3002  <\/p>\n<p>\u901a\u8fc7\u5b9e\u65bd\u8fd9\u4e9b\u7b56\u7565\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u786e\u4fdd\u5176\u77e5\u8bc6\u76d1\u63a7\u5de5\u4f5c\u6709\u6548\u5e76\u4e0e\u5176 KM \u76ee\u6807\u4fdd\u6301\u4e00\u81f4\u3002\u5b9a\u671f\u76d1\u63a7\u548c\u8bc4\u4f30\u77e5\u8bc6\u6d3b\u52a8\u4f7f\u7ec4\u7ec7\u80fd\u591f\u505a\u51fa\u660e\u667a\u7684\u51b3\u7b56\u3001\u4f18\u5316\u5176 KM \u5b9e\u8df5\u5e76\u63a8\u52a8\u6301\u7eed\u6539\u8fdb\u3002\u60a8\u7684\u7ec4\u7ec7\u76d1\u63a7\u5176\u77e5\u8bc6\u8d44\u4ea7\u7684\u7a0b\u5ea6\u5982\u4f55\uff1f\u52a0\u5f3a\u76d1\u6d4b\u662f\u5426\u5728\u67d0\u4e9b\u9886\u57df\u53ef\u4ee5\u5e26\u6765\u66f4\u597d\u7684\u7ed3\u679c\uff1f   <\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%88%A9%E7%94%A8%E7%BB%A9%E6%95%88%E6%8C%87%E6%A0%87%E8%A1%A1%E9%87%8F%E6%88%90%E5%8A%9F\"><\/span>\u5229\u7528\u7ee9\u6548\u6307\u6807\u8861\u91cf\u6210\u529f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/maturitylab.com\/wp-content\/uploads\/2024\/10\/utilizing-performance-indicators-to-measure-success.jpg\" alt=\"\u5229\u7528\u7ee9\u6548\u6307\u6807\u8861\u91cf\u6210\u529f\" title=\"\u5229\u7528\u7ee9\u6548\u6307\u6807\u8861\u91cf\u6210\u529f\"><\/p>\n<p>\u5229\u7528\u7ee9\u6548\u6307\u6807\u6765\u8861\u91cf\u77e5\u8bc6\u7ba1\u7406 \uff08KM\uff09 \u7684\u6210\u529f\u662f\u786e\u4fdd KM \u8ba1\u5212\u4e3a\u7ec4\u7ec7\u5e26\u6765\u5207\u5b9e\u5229\u76ca\u7684\u5173\u952e\u65b9\u9762\u3002<\/p>\n<p>\u7ee9\u6548\u6307\u6807\uff0c\u901a\u5e38\u79f0\u4e3a <strong>\u5173\u952e\u7ee9\u6548\u6307\u6807 \uff08KPI\uff09\uff0c<\/strong>\u63d0\u4f9b\u53ef\u8861\u91cf\u7684\u503c\uff0c\u5e2e\u52a9\u7ec4\u7ec7\u8ddf\u8e2a\u8fdb\u5ea6\u3001\u786e\u5b9a\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\u5e76\u505a\u51fa\u6570\u636e\u9a71\u52a8\u7684\u51b3\u7b56\u3002<\/p>\n<p>\u4ee5\u4e0b\u662f\u5728 KM \u4e2d\u6709\u6548\u5229\u7528\u6027\u80fd\u6307\u6807\u7684\u51e0\u4e2a\u5173\u952e\u6ce8\u610f\u4e8b\u9879\uff1a<\/p>\n<p>1. <strong>\u786e\u5b9a\u76f8\u5173\u7684 KPI<\/strong>\uff1a\u7b2c\u4e00\u6b65\u662f\u786e\u5b9a\u4e0e\u60a8\u7684 KM \u76ee\u6807\u548c\u7ec4\u7ec7\u76ee\u6807\u76f8\u5173\u7684 KPI\u3002\u5e38\u89c1\u7684 KM KPI \u5305\u62ec\u521b\u5efa\u7684\u77e5\u8bc6\u8d44\u4ea7\u6570\u91cf\u3001\u77e5\u8bc6\u5171\u4eab\u6d3b\u52a8\u7684\u9891\u7387\u3001\u7528\u6237\u53c2\u4e0e\u5ea6\u4ee5\u53ca\u77e5\u8bc6\u5bf9\u4e1a\u52a1\u6210\u679c\u7684\u5f71\u54cd\uff0c\u4f8b\u5982\u964d\u4f4e\u8fd0\u8425\u6210\u672c\u6216\u589e\u52a0\u521b\u65b0\u3002\u9009\u62e9\u80fd\u591f\u4e3a\u60a8\u7684 KM \u5b9e\u8df5\u7684\u6709\u6548\u6027\u63d0\u4f9b\u6709\u610f\u4e49\u89c1\u89e3\u7684 KPI\u3002  <\/p>\n<p>2. <strong>\u8bbe\u5b9a\u57fa\u51c6\u548c\u76ee\u6807<\/strong>\uff1a\u4e3a\u6bcf\u4e2a KPI \u5efa\u7acb\u57fa\u51c6\u548c\u76ee\u6807\uff0c\u4e3a\u8861\u91cf\u6210\u529f\u63d0\u4f9b\u53c2\u8003\u70b9\u3002\u57fa\u51c6\u6d4b\u8bd5\u53ef\u4ee5\u57fa\u4e8e\u884c\u4e1a\u6807\u51c6\u3001\u5386\u53f2\u6570\u636e\u6216\u6700\u4f73\u5b9e\u8df5\u3002\u76ee\u6807\u5e94\u8be5\u662f\u5177\u4f53\u7684\u3001\u53ef\u8861\u91cf\u7684\u3001\u53ef\u5b9e\u73b0\u7684\u3001\u76f8\u5173\u7684\u548c\u6709\u65f6\u9650\u7684 \uff08SMART\uff09\u3002\u8bbe\u5b9a\u660e\u786e\u7684\u57fa\u51c6\u548c\u76ee\u6807\u6709\u52a9\u4e8e\u8bc4\u4f30\u7ee9\u6548\u548c\u786e\u5b9a\u9700\u8981\u6ce8\u610f\u7684\u9886\u57df\u3002   <\/p>\n<p>3. <strong>\u6536\u96c6\u548c\u5206\u6790\u6570\u636e<\/strong>\uff1a \u5b9e\u65bd\u6536\u96c6\u548c\u5206\u6790\u4e0e KPI \u76f8\u5173\u7684\u6570\u636e\u7684\u7cfb\u7edf\u548c\u6d41\u7a0b\u3002\u8fd9\u53ef\u80fd\u6d89\u53ca\u4f7f\u7528 KM \u5de5\u5177\u3001\u6570\u636e\u5206\u6790\u5e73\u53f0\u548c\u62a5\u544a\u7cfb\u7edf\u3002\u5b9a\u671f\u67e5\u770b\u6570\u636e\uff0c\u4ee5\u6839\u636e\u57fa\u51c6\u548c\u76ee\u6807\u8bc4\u4f30\u7ee9\u6548\u3002\u6570\u636e\u5206\u6790\u5e94\u4fa7\u91cd\u4e8e\u8bc6\u522b\u53ef\u4ee5\u4e3a\u51b3\u7b56\u63d0\u4f9b\u4fe1\u606f\u7684\u8d8b\u52bf\u3001\u6a21\u5f0f\u548c\u5f02\u5e38\u60c5\u51b5\u3002   <\/p>\n<p>4. <strong>\u4ea4\u6d41\u7ed3\u679c<\/strong>\uff1a\u4e0e\u76f8\u5173\u5229\u76ca\u76f8\u5173\u8005\uff08\u5305\u62ec\u5458\u5de5\u3001\u7ecf\u7406\u548c KM \u4e13\u4e1a\u4eba\u5458\uff09\u5206\u4eab KPI \u6d4b\u91cf\u7684\u7ed3\u679c\u3002\u7ee9\u6548\u7ed3\u679c\u7684\u900f\u660e\u6c9f\u901a\u53ef\u4ee5\u57f9\u517b\u95ee\u8d23\u5236\u5e76\u9f13\u52b1\u6301\u7eed\u6539\u8fdb\u3002\u4f7f\u7528\u53ef\u89c6\u5316\u8f85\u52a9\u5de5\u5177\uff08\u5982\u4eea\u8868\u677f\u3001\u56fe\u8868\u548c\u56fe\u5f62\uff09\u4ee5\u6613\u4e8e\u7406\u89e3\u7684\u683c\u5f0f\u663e\u793a\u6570\u636e\u3002  <\/p>\n<p>5. <strong>\u6301\u7eed\u6539\u8fdb<\/strong>\uff1a\u4f7f\u7528\u4ece KPI \u6d4b\u91cf\u4e2d\u83b7\u5f97\u7684\u89c1\u89e3\u6765\u63a8\u52a8 KM \u5b9e\u8df5\u7684\u6301\u7eed\u6539\u8fdb\u3002\u786e\u5b9a\u7ee9\u6548\u4f4e\u4e8e\u9884\u671f\u7684\u9886\u57df\uff0c\u5e76\u5236\u5b9a\u884c\u52a8\u8ba1\u5212\u6765\u89e3\u51b3\u8fd9\u4e9b\u5dee\u8ddd\u3002\u5b9a\u671f\u5ba1\u67e5\u548c\u66f4\u65b0\u60a8\u7684 KPI\uff0c\u4ee5\u786e\u4fdd\u5b83\u4eec\u4e0e\u4e0d\u65ad\u53d1\u5c55\u7684\u7ec4\u7ec7\u76ee\u6807\u548c KM \u76ee\u6807\u4fdd\u6301\u4e00\u81f4\u3002  <\/p>\n<p>6. <strong>\u5e86\u795d\u6210\u529f<\/strong>\uff1a \u8ba4\u53ef\u5e76\u5e86\u795d KM \u7ee9\u6548\u65b9\u9762\u7684\u6210\u5c31\u3002\u627f\u8ba4\u6210\u529f\u4e0d\u4ec5\u53ef\u4ee5\u9f13\u821e\u58eb\u6c14\uff0c\u8fd8\u53ef\u4ee5\u52a0\u5f3a\u77e5\u8bc6\u7ba1\u7406\u8ba1\u5212\u7684\u91cd\u8981\u6027\u3002\u7a81\u51fa\u6210\u529f\u7684\u7ed3\u679c\u53ef\u4ee5\u6fc0\u52b1\u5458\u5de5\u79ef\u6781\u53c2\u4e0e KM \u6d3b\u52a8\u5e76\u4e3a\u7ec4\u7ec7\u7684\u77e5\u8bc6\u5e93\u505a\u51fa\u8d21\u732e\u3002  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