{"id":24376,"date":"2024-10-11T15:00:00","date_gmt":"2024-10-11T18:00:00","guid":{"rendered":"https:\/\/maturitylab.com\/%e6%b2%bb%e7%90%86%e6%88%90%e7%86%9f%e5%ba%a6%e6%a8%a1%e5%9e%8b%ef%bc%9a%e4%bd%bf%e7%94%a8%e5%85%b3%e9%94%ae%e7%bb%a9%e6%95%88%e6%8c%87%e6%a0%87%e5%a2%9e%e5%bc%ba%e7%9b%91%e6%8e%a7\/"},"modified":"2024-10-11T15:00:00","modified_gmt":"2024-10-11T18:00:00","slug":"%e6%b2%bb%e7%90%86%e6%88%90%e7%86%9f%e5%ba%a6%e6%a8%a1%e5%9e%8b%ef%bc%9a%e4%bd%bf%e7%94%a8%e5%85%b3%e9%94%ae%e7%bb%a9%e6%95%88%e6%8c%87%e6%a0%87%e5%a2%9e%e5%bc%ba%e7%9b%91%e6%8e%a7","status":"publish","type":"post","link":"https:\/\/maturitylab.com\/zh-hans\/%e6%b2%bb%e7%90%86%e6%88%90%e7%86%9f%e5%ba%a6%e6%a8%a1%e5%9e%8b%ef%bc%9a%e4%bd%bf%e7%94%a8%e5%85%b3%e9%94%ae%e7%bb%a9%e6%95%88%e6%8c%87%e6%a0%87%e5%a2%9e%e5%bc%ba%e7%9b%91%e6%8e%a7\/","title":{"rendered":"\u6cbb\u7406\u6210\u719f\u5ea6\u6a21\u578b\uff1a\u4f7f\u7528\u5173\u952e\u7ee9\u6548\u6307\u6807\u589e\u5f3a\u76d1\u63a7"},"content":{"rendered":"<h3>\u6cbb\u7406\u6210\u719f\u5ea6\u6a21\u578b \uff08GMM\uff09 \u548c\u7ee9\u6548\u6307\u6807 \uff08KPI\uff09 \u662f\u6539\u5584\u7ec4\u7ec7\u6cbb\u7406\u7684\u91cd\u8981\u5de5\u5177\u3002GMM \u4e3a\u8bc4\u4f30\u548c\u589e\u5f3a\u6cbb\u7406\u5b9e\u8df5\u63d0\u4f9b\u4e86\u7ed3\u6784\u5316\u6846\u67b6\uff0c\u4f7f\u7ec4\u7ec7\u80fd\u591f\u6839\u636e\u884c\u4e1a\u6807\u51c6\u8fdb\u884c\u57fa\u51c6\u6d4b\u8bd5\u5e76\u8bbe\u5b9a\u53ef\u5b9e\u73b0\u7684\u76ee\u6807\u3002KPI \u63d0\u4f9b\u53ef\u8861\u91cf\u7684\u503c\u6765\u8ddf\u8e2a\u6cbb\u7406\u6548\u7387\u548c\u6709\u6548\u6027\u3002KPI \u7684\u5b9e\u65bd\u5305\u62ec\u786e\u5b9a\u5173\u952e\u6cbb\u7406\u9886\u57df\u3001\u5efa\u7acb\u57fa\u7ebf\u3001\u5c06\u5176\u96c6\u6210\u5230\u6cbb\u7406\u6846\u67b6\u4e2d\u4ee5\u53ca\u6301\u7eed\u76d1\u63a7\u3002GMM \u548c KPI \u5171\u540c\u4fc3\u8fdb\u4e86\u66f4\u597d\u7684\u51b3\u7b56\u3001\u6218\u7565\u8c03\u6574\u548c\u6574\u4f53\u7ee9\u6548\u63d0\u5347\u3002    <\/h3>\n<p>\u5728\u5f53\u4eca\u52a8\u6001\u7684\u5546\u4e1a\u73af\u5883\u4e2d\uff0c\u4e86\u89e3\u548c\u5b9e\u65bd\u6cbb\u7406\u6210\u719f\u5ea6\u6a21\u578b\u5bf9\u4e8e\u786e\u4fdd\u7a33\u5065\u7684\u6cbb\u7406\u548c\u6709\u6548\u7684\u76d1\u63a7\u81f3\u5173\u91cd\u8981\u3002\u901a\u8fc7\u5229\u7528\u5173\u952e\u7ee9\u6548\u6307\u6807\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u589e\u5f3a\u5176\u6cbb\u7406\u6846\u67b6\uff0c\u4ece\u800c\u6539\u8fdb\u51b3\u7b56\u548c\u6218\u7565\u4e00\u81f4\u6027\u3002\u672c\u6587\u6df1\u5165\u63a2\u8ba8\u4e86\u6cbb\u7406\u6210\u719f\u5ea6\u6a21\u578b\u7684\u590d\u6742\u6027\uff0c\u63a2\u8ba8\u4e86\u5b83\u4eec\u7684\u91cd\u8981\u6027\u4ee5\u53ca\u7ee9\u6548\u6307\u6807\u5728\u6cbb\u7406\u76d1\u63a7\u4e2d\u7684\u4f5c\u7528\u3002\u65e0\u8bba\u4f60\u662f\u5426\u719f\u6089 PEMM\u3001BPMM\u3001CMMI \u8fd8\u662f\u5176\u4ed6\u6a21\u578b\uff0c\u672c\u6307\u5357\u90fd\u5c06\u63d0\u4f9b\u6709\u4ef7\u503c\u7684\u89c1\u89e3\uff0c\u4ee5\u63d0\u5347\u7ec4\u7ec7\u7684\u6cbb\u7406\u5b9e\u8df5\u3002   <\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #f2721d;color:#f2721d\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #f2721d;color:#f2721d\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e6%b2%bb%e7%90%86%e6%88%90%e7%86%9f%e5%ba%a6%e6%a8%a1%e5%9e%8b%ef%bc%9a%e4%bd%bf%e7%94%a8%e5%85%b3%e9%94%ae%e7%bb%a9%e6%95%88%e6%8c%87%e6%a0%87%e5%a2%9e%e5%bc%ba%e7%9b%91%e6%8e%a7\/#%E4%BA%86%E8%A7%A3%E6%B2%BB%E7%90%86%E6%88%90%E7%86%9F%E5%BA%A6%E6%A8%A1%E5%9E%8B\" >\u4e86\u89e3\u6cbb\u7406\u6210\u719f\u5ea6\u6a21\u578b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e6%b2%bb%e7%90%86%e6%88%90%e7%86%9f%e5%ba%a6%e6%a8%a1%e5%9e%8b%ef%bc%9a%e4%bd%bf%e7%94%a8%e5%85%b3%e9%94%ae%e7%bb%a9%e6%95%88%e6%8c%87%e6%a0%87%e5%a2%9e%e5%bc%ba%e7%9b%91%e6%8e%a7\/#%E5%AE%9E%E6%96%BD%E7%BB%A9%E6%95%88%E6%8C%87%E6%A0%87%E4%BB%A5%E5%AE%9E%E7%8E%B0%E6%9C%89%E6%95%88%E7%9A%84%E6%B2%BB%E7%90%86%E7%9B%91%E6%8E%A7\" >\u5b9e\u65bd\u7ee9\u6548\u6307\u6807\u4ee5\u5b9e\u73b0\u6709\u6548\u7684\u6cbb\u7406\u76d1\u63a7<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e6%b2%bb%e7%90%86%e6%88%90%e7%86%9f%e5%ba%a6%e6%a8%a1%e5%9e%8b%ef%bc%9a%e4%bd%bf%e7%94%a8%e5%85%b3%e9%94%ae%e7%bb%a9%e6%95%88%e6%8c%87%e6%a0%87%e5%a2%9e%e5%bc%ba%e7%9b%91%e6%8e%a7\/#%E6%9C%89%E5%85%B3%E6%B2%BB%E7%90%86%E6%88%90%E7%86%9F%E5%BA%A6%E6%A8%A1%E5%9E%8B%E5%92%8C%E7%BB%A9%E6%95%88%E6%8C%87%E6%A0%87%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98%E8%A7%A3%E7%AD%94\" >\u6709\u5173\u6cbb\u7406\u6210\u719f\u5ea6\u6a21\u578b\u548c\u7ee9\u6548\u6307\u6807\u7684\u5e38\u89c1\u95ee\u9898\u89e3\u7b54<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%86%E8%A7%A3%E6%B2%BB%E7%90%86%E6%88%90%E7%86%9F%E5%BA%A6%E6%A8%A1%E5%9E%8B\"><\/span>\u4e86\u89e3\u6cbb\u7406\u6210\u719f\u5ea6\u6a21\u578b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/maturitylab.com\/wp-content\/uploads\/2024\/09\/understanding-governance-maturity-models.jpg\" alt=\"\u4e86\u89e3\u6cbb\u7406\u6210\u719f\u5ea6\u6a21\u578b\" title=\"\u4e86\u89e3\u6cbb\u7406\u6210\u719f\u5ea6\u6a21\u578b\"><\/p>\n<p><strong>\u6cbb\u7406\u6210\u719f\u5ea6\u6a21\u578b \uff08GMM\uff09<\/strong> \u662f\u5e2e\u52a9\u7ec4\u7ec7\u8bc4\u4f30\u548c\u589e\u5f3a\u5176\u6cbb\u7406\u5b9e\u8df5\u7684\u6846\u67b6\u3002<\/p>\n<p>\u8fd9\u4e9b\u6a21\u578b\u63d0\u4f9b\u4e86\u4e00\u79cd\u7ed3\u6784\u5316\u7684\u65b9\u6cd5\uff0c\u7528\u4e8e\u8bc4\u4f30\u5f53\u524d\u7684\u6cbb\u7406\u72b6\u6001\u5e76\u786e\u5b9a\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\u3002\u901a\u8fc7\u4e86\u89e3\u7ec4\u7ec7\u5728\u6210\u719f\u5ea6\u8303\u56f4\u5185\u6240\u5904\u7684\u4f4d\u7f6e\uff0c\u9886\u5bfc\u8005\u53ef\u4ee5\u505a\u51fa\u660e\u667a\u7684\u51b3\u7b56\u6765\u63d0\u5347\u5176\u6cbb\u7406\u7ed3\u6784\u3002 <\/p>\n<p>\u4f7f\u7528 GMM \u7684\u4e3b\u8981\u597d\u5904\u4e4b\u4e00\u662f\u80fd\u591f\u4e0e\u884c\u4e1a\u6807\u51c6\u8fdb\u884c\u57fa\u51c6\u6d4b\u8bd5\u3002<strong>\u6d41\u7a0b\u548c\u4f01\u4e1a\u6210\u719f\u5ea6\u6a21\u578b \uff08PEMM\uff09\u3001<\/strong><strong>\u4e1a\u52a1\u6d41\u7a0b\u6210\u719f\u5ea6\u6a21\u578b \uff08BPMM\uff09<\/strong> \u548c<strong>\u80fd\u529b\u6210\u719f\u5ea6\u6a21\u578b\u96c6\u6210 \uff08CMMI\uff09<\/strong> \u7b49\u6a21\u578b\u63d0\u4f9b\u4e86\u7ec4\u7ec7\u53ef\u7528\u4e8e\u8861\u91cf\u5176\u6cbb\u7406\u6210\u719f\u5ea6\u7684\u8be6\u7ec6\u6807\u51c6\u3002\u8fd9\u4e9b\u57fa\u51c6\u53ef\u5e2e\u52a9\u7ec4\u7ec7\u4e86\u89e3\u4ed6\u4eec\u7684\u76f8\u5bf9\u5730\u4f4d\u5e76\u8bbe\u5b9a\u5207\u5408\u5b9e\u9645\u7684\u8fdb\u6b65\u76ee\u6807\u3002  <\/p>\n<h3>GMM \u7684\u4e00\u4e2a\u5173\u952e\u7ec4\u6210\u90e8\u5206\u662f\u786e\u5b9a\u6210\u719f\u5ea6\u7ea7\u522b\u3002<\/h3>\n<p>\u901a\u5e38\uff0c\u8fd9\u4e9b\u7ea7\u522b\u8303\u56f4\u4ece\u521d\u59cb\u6216\u4e34\u65f6\u9636\u6bb5\u5230\u4f18\u5316\u6216\u9ad8\u7ea7\u9636\u6bb5\u3002\u4f8b\u5982\uff0cCMMI \u6a21\u578b\u5c06\u6210\u719f\u5ea6\u5206\u4e3a\u4e94\u4e2a\u7ea7\u522b\uff1a<strong>\u521d\u59cb<\/strong>\u3001<strong>\u6258\u7ba1<\/strong>\u3001<strong>\u5b9a\u4e49<\/strong>\u3001<strong>\u5b9a\u91cf\u7ba1\u7406<\/strong><strong>\u548c\u4f18\u5316\u3002<\/strong>\u6bcf\u4e2a\u7ea7\u522b\u90fd\u4ee3\u8868\u6cbb\u7406\u80fd\u529b\u7684\u8fdb\u6b65\uff0c\u4ece\u57fa\u672c\u5408\u89c4\u6027\u5230\u6301\u7eed\u6539\u8fdb\u548c\u521b\u65b0\u3002  <\/p>\n<p>\u5b9e\u65bd GMM \u6d89\u53ca\u51e0\u4e2a\u6b65\u9aa4\u3002\u9996\u5148\uff0c\u7ec4\u7ec7\u5fc5\u987b\u5bf9\u5176\u5f53\u524d\u7684\u6cbb\u7406\u5b9e\u8df5\u8fdb\u884c\u5168\u9762\u8bc4\u4f30\u3002\u8fd9\u79cd\u8bc4\u4f30\u901a\u5e38\u5305\u62ec\u8c03\u67e5\u3001\u8bbf\u8c08\u548c\u6587\u4ef6\u5ba1\u67e5\uff0c\u4ee5\u6536\u96c6\u5168\u9762\u7684\u6570\u636e\u3002\u63a5\u4e0b\u6765\uff0c\u5bf9\u6570\u636e\u8fdb\u884c\u5206\u6790\u4ee5\u786e\u5b9a\u5dee\u8ddd\u548c\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\u3002\u57fa\u4e8e\u6b64\u5206\u6790\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u5236\u5b9a\u63d0\u9ad8\u6cbb\u7406\u6210\u719f\u5ea6\u7684\u8def\u7ebf\u56fe\uff0c\u6982\u8ff0\u5177\u4f53\u884c\u52a8\u548c\u91cc\u7a0b\u7891\u3002    <\/p>\n<p>\u6b64\u5916\uff0cGMM \u5f3a\u8c03\u6301\u7eed\u76d1\u6d4b\u548c\u8bc4\u4f30\u7684\u91cd\u8981\u6027\u3002\u6cbb\u7406\u4e0d\u662f\u4e00\u6b21\u6027\u7684\u5de5\u4f5c\uff0c\u800c\u662f\u4e00\u4e2a\u6301\u7eed\u7684\u8fc7\u7a0b\uff0c\u9700\u8981\u5b9a\u671f\u5ba1\u67e5\u548c\u8c03\u6574\u3002\u901a\u8fc7\u5efa\u7acb <strong>\u5173\u952e\u7ee9\u6548\u6307\u6807 \uff08KPI\uff09<\/strong> \u5e76\u6301\u7eed\u76d1\u63a7\u5b83\u4eec\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u8ddf\u8e2a\u5176\u8fdb\u5ea6\u5e76\u8fdb\u884c\u5fc5\u8981\u7684\u8c03\u6574\u4ee5\u4fdd\u6301\u6b63\u8f68\u3002  <\/p>\n<p>\u603b\u4e4b\uff0c\u6cbb\u7406\u6210\u719f\u5ea6\u6a21\u578b\u662f\u65e8\u5728\u52a0\u5f3a\u5176\u6cbb\u7406\u6846\u67b6\u7684\u7ec4\u7ec7\u7684\u91cd\u8981\u5de5\u5177\u3002\u901a\u8fc7\u63d0\u4f9b\u660e\u786e\u7684\u8bc4\u4f30\u548c\u6539\u8fdb\u8def\u5f84\uff0c\u8fd9\u4e9b\u6a21\u578b\u4f7f\u7ec4\u7ec7\u80fd\u591f\u5b9e\u73b0\u66f4\u9ad8\u6c34\u5e73\u7684\u6cbb\u7406\u6210\u719f\u5ea6\uff0c\u6700\u7ec8\u5b9e\u73b0\u66f4\u597d\u7684\u51b3\u7b56\u3001\u6218\u7565\u4e00\u81f4\u6027\u548c\u6574\u4f53\u7ee9\u6548\u3002 <\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%AE%9E%E6%96%BD%E7%BB%A9%E6%95%88%E6%8C%87%E6%A0%87%E4%BB%A5%E5%AE%9E%E7%8E%B0%E6%9C%89%E6%95%88%E7%9A%84%E6%B2%BB%E7%90%86%E7%9B%91%E6%8E%A7\"><\/span>\u5b9e\u65bd\u7ee9\u6548\u6307\u6807\u4ee5\u5b9e\u73b0\u6709\u6548\u7684\u6cbb\u7406\u76d1\u63a7<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/maturitylab.com\/wp-content\/uploads\/2024\/09\/implementing-performance-indicators-for-effective-governance-monitoring.jpg\" alt=\"\u5b9e\u65bd\u7ee9\u6548\u6307\u6807\u4ee5\u5b9e\u73b0\u6709\u6548\u7684\u6cbb\u7406\u76d1\u63a7\" title=\"\u5b9e\u65bd\u7ee9\u6548\u6307\u6807\u4ee5\u5b9e\u73b0\u6709\u6548\u7684\u6cbb\u7406\u76d1\u63a7\"><\/p>\n<p><strong>\u5b9e\u65bd\u7ee9\u6548\u6307\u6807<\/strong> \u662f\u6709\u6548\u6cbb\u7406\u76d1\u63a7\u7684\u4e00\u4e2a\u5173\u952e\u65b9\u9762\u3002<\/p>\n<p>\u7ee9\u6548\u6307\u6807\uff0c\u901a\u5e38\u79f0\u4e3a <strong>\u5173\u952e\u7ee9\u6548\u6307\u6807 \uff08KPI\uff09\uff0c<\/strong>\u63d0\u4f9b\u53ef\u8861\u91cf\u7684\u503c\uff0c\u5e2e\u52a9\u7ec4\u7ec7\u8ddf\u8e2a\u5176\u6cbb\u7406\u5b9e\u8df5\u7684\u6548\u7387\u548c\u6709\u6548\u6027\u3002<\/p>\n<p>\u901a\u8fc7\u5efa\u7acb\u76f8\u5173\u7684 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\u4e0e\u7ec4\u7ec7\u7684\u6218\u7565\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\uff0c\u5e76\u786e\u4fdd\u5b83\u4eec\u5728\u7ec4\u7ec7\u7684\u5404\u4e2a\u5c42\u9762\u8fdb\u884c\u6709\u6548\u6c9f\u901a\u3002<\/p>\n<p>\u8ba9\u5173\u952e\u5229\u76ca\u76f8\u5173\u8005\u53c2\u4e0e\u8fd9\u4e00\u8fc7\u7a0b\u4ee5\u786e\u4fdd\u652f\u6301\u548c\u627f\u8bfa\u81f3\u5173\u91cd\u8981\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u7ec4\u7ec7\u5e94\u5229\u7528\u6280\u672f\u6765\u81ea\u52a8\u6536\u96c6\u548c\u62a5\u544a KPI \u6570\u636e\u3002<\/p>\n<p>\u6cbb\u7406\u3001\u98ce\u9669\u548c\u5408\u89c4\u6027 \uff08GRC\uff09 \u8f6f\u4ef6\u7b49\u5de5\u5177\u53ef\u4ee5\u7b80\u5316\u6b64\u6d41\u7a0b\u5e76\u63d0\u4f9b\u5b9e\u65f6\u89c1\u89e3\u3002<\/p>\n<p>\u5b9a\u671f\u76d1\u63a7\u548c\u5ba1\u67e5 KPI \u5bf9\u4e8e\u786e\u4fdd\u5176\u6709\u6548\u6027\u81f3\u5173\u91cd\u8981\u3002<\/p>\n<p>\u7ec4\u7ec7\u5e94\u8bbe\u7acb\u4e00\u4e2a\u6cbb\u7406\u59d4\u5458\u4f1a\u6216\u5de5\u4f5c\u7ec4\uff0c\u8d1f\u8d23\u76d1\u7763\u76d1\u63a7\u8fc7\u7a0b\u3002<\/p>\n<p>\u8be5\u59d4\u5458\u4f1a\u5e94\u5b9a\u671f\u5ba1\u67e5 KPI \u7ee9\u6548\uff0c\u786e\u5b9a\u8d8b\u52bf\u5e76\u63d0\u51fa\u6539\u8fdb\u5efa\u8bae\u3002<\/p>\n<p>\u901a\u8fc7\u6301\u7eed\u8bc4\u4f30 KPI\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u73af\u5883\u5e76\u4fdd\u6301\u5176\u6cbb\u7406\u76d1\u63a7\u5de5\u4f5c\u7684\u76f8\u5173\u6027\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u57f9\u517b\u95ee\u8d23\u5236\u548c\u6301\u7eed\u6539\u8fdb\u7684\u6587\u5316\u4e5f\u5f88\u91cd\u8981\u3002<\/p>\n<p>\u7ec4\u7ec7\u5e94\u9f13\u52b1\u5458\u5de5\u5bf9\u81ea\u5df1\u5728\u6cbb\u7406\u4e2d\u7684\u89d2\u8272\u8d1f\u8d23\uff0c\u5e76\u63d0\u4f9b\u57f9\u8bad\u548c\u8d44\u6e90\u6765\u652f\u6301\u4ed6\u4eec\u7684\u5de5\u4f5c\u3002<\/p>\n<p>\u901a\u8fc7\u63a8\u5e7f\u79ef\u6781\u4e3b\u52a8\u7684\u6cbb\u7406\u65b9\u6cd5\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u786e\u4fdd\u7ee9\u6548\u6307\u6807\u4e0d\u4ec5\u4ec5\u662f\u6307\u6807\uff0c\u800c\u662f\u63a8\u52a8\u6709\u610f\u4e49\u53d8\u9769\u7684\u5de5\u5177\u3002<\/p>\n<p>\u603b\u4e4b\uff0c\u5b9e\u65bd\u7ee9\u6548\u6307\u6807\u4ee5\u8fdb\u884c\u6709\u6548\u7684\u6cbb\u7406\u76d1\u63a7\u5305\u62ec\u786e\u5b9a\u5173\u952e\u6cbb\u7406\u9886\u57df\u3001\u5efa\u7acb\u57fa\u7ebf\u8861\u91cf\u6807\u51c6\u3001\u5c06 KPI \u6574\u5408\u5230\u6cbb\u7406\u6846\u67b6\u4e2d\uff0c\u4ee5\u53ca\u6301\u7eed\u76d1\u63a7\u548c\u5ba1\u67e5\u7ee9\u6548\u3002<\/p>\n<p>\u901a\u8fc7\u9075\u5faa\u8fd9\u4e9b\u6b65\u9aa4\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u589e\u5f3a\u5176\u6cbb\u7406\u5b9e\u8df5\uff0c\u5b9e\u73b0\u6218\u7565\u76ee\u6807\uff0c\u5e76\u6700\u7ec8\u63d0\u9ad8\u6574\u4f53\u7ee9\u6548\u3002<\/p>\n<p>\u603b\u4e4b\uff0c\u91c7\u7528 <strong>\u6cbb\u7406\u6210\u719f\u5ea6\u6a21\u578b<\/strong> \u548c\u5b9e\u65bd <strong>\u7ee9\u6548\u6307\u6807<\/strong> \u5bf9\u4e8e\u52aa\u529b\u52a0\u5f3a\u5176\u6cbb\u7406\u6846\u67b6\u7684\u7ec4\u7ec7\u81f3\u5173\u91cd\u8981\u3002<\/p>\n<p><strong>\u6cbb\u7406\u6210\u719f\u5ea6\u6a21\u578b<\/strong> \u63d0\u4f9b\u4e86\u4e00\u79cd\u7ed3\u6784\u5316\u7684\u65b9\u6cd5\u6765\u8bc4\u4f30\u548c\u6539\u8fdb\u6cbb\u7406\u5b9e\u8df5\uff0c\u4f7f\u7ec4\u7ec7\u80fd\u591f\u6839\u636e\u884c\u4e1a\u6807\u51c6\u8fdb\u884c\u57fa\u51c6\u6d4b\u8bd5\u5e76\u8bbe\u5b9a\u5207\u5408\u5b9e\u9645\u7684\u8fdb\u6b65\u76ee\u6807\u3002<\/p>\n<p>\u901a\u8fc7\u786e\u5b9a\u6210\u719f\u5ea6\u7ea7\u522b\u5e76\u8fdb\u884c\u5168\u9762\u8bc4\u4f30\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u5236\u5b9a\u53ef\u884c\u7684\u6301\u7eed\u6539\u8fdb\u8def\u7ebf\u56fe\u3002<\/p>\n<p>\u53e6\u4e00\u65b9\u9762\uff0c<strong>\u7ee9\u6548\u6307\u6807<\/strong>\u63d0\u4f9b\u4e86\u53ef\u8861\u91cf\u7684\u503c\uff0c\u6709\u52a9\u4e8e\u6709\u6548\u7684\u6cbb\u7406\u76d1\u63a7\u3002<\/p>\n<p>\u901a\u8fc7\u786e\u5b9a\u5173\u952e\u6cbb\u7406\u9886\u57df\u3001\u5efa\u7acb\u57fa\u7ebf\u8861\u91cf\u6807\u51c6\u5e76\u5c06 KPI \u96c6\u6210\u5230\u6cbb\u7406\u6846\u67b6\u4e2d\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u8ddf\u8e2a\u5176\u8fdb\u5ea6\u5e76\u505a\u51fa\u6570\u636e\u9a71\u52a8\u7684\u51b3\u7b56\u3002<\/p>\n<p>\u5b9a\u671f\u76d1\u63a7\u548c\u5ba1\u67e5 KPI \u53ef\u786e\u4fdd\u6cbb\u7406\u5b9e\u8df5\u4fdd\u6301\u76f8\u5173\u6027\u548c\u6709\u6548\u6027\uff0c\u4ece\u800c\u57f9\u517b\u95ee\u8d23\u5236\u548c\u6301\u7eed\u6539\u8fdb\u7684\u6587\u5316\u3002<\/p>\n<p>\u6700\u7ec8\uff0c <strong>\u6cbb\u7406\u6210\u719f\u5ea6\u6a21\u578b<\/strong> \u548c <strong>\u7ee9\u6548\u6307\u6807<\/strong> 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