{"id":24107,"date":"2024-09-28T08:00:00","date_gmt":"2024-09-28T11:00:00","guid":{"rendered":"https:\/\/maturitylab.com\/%e5%bc%80%e5%90%af%e5%8d%93%e8%b6%8a-it%ef%bc%9aitil%e3%80%81it-%e6%88%90%e7%86%9f%e5%ba%a6%e5%92%8c%e6%8c%81%e7%bb%ad%e6%94%b9%e8%bf%9b\/"},"modified":"2024-09-28T08:00:00","modified_gmt":"2024-09-28T11:00:00","slug":"%e5%bc%80%e5%90%af%e5%8d%93%e8%b6%8a-it%ef%bc%9aitil%e3%80%81it-%e6%88%90%e7%86%9f%e5%ba%a6%e5%92%8c%e6%8c%81%e7%bb%ad%e6%94%b9%e8%bf%9b","status":"publish","type":"post","link":"https:\/\/maturitylab.com\/zh-hans\/%e5%bc%80%e5%90%af%e5%8d%93%e8%b6%8a-it%ef%bc%9aitil%e3%80%81it-%e6%88%90%e7%86%9f%e5%ba%a6%e5%92%8c%e6%8c%81%e7%bb%ad%e6%94%b9%e8%bf%9b\/","title":{"rendered":"\u5f00\u542f\u5353\u8d8a IT\uff1aITIL\u3001IT \u6210\u719f\u5ea6\u548c\u6301\u7eed\u6539\u8fdb"},"content":{"rendered":"<h3>\u5c06 ITIL \u4e0e\u6301\u7eed\u6539\u8fdb\u65b9\u6cd5\u76f8\u7ed3\u5408\uff0c\u53ef\u63d0\u4f9b\u4e00\u4e2a\u7ed3\u6784\u5316\u6846\u67b6\uff0c\u4f7f IT \u670d\u52a1\u4e0e\u4e1a\u52a1\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\uff0c\u4ece\u800c\u52a0\u5f3a IT \u670d\u52a1\u7ba1\u7406\u3002\u8fd9\u79cd\u6574\u5408\u5305\u62ec\u8bc4\u4f30 IT \u6210\u719f\u5ea6\u3001\u91c7\u7528\u652f\u6301\u6027\u6587\u5316\u3001\u5229\u7528\u6570\u636e\u9a71\u52a8\u51b3\u7b56\u4ee5\u53ca\u4fdd\u6301\u8bc4\u4f30\u548c\u6539\u8fdb\u5faa\u73af\uff0c\u4ece\u800c\u63d0\u9ad8\u670d\u52a1\u8d28\u91cf\u3001\u8fd0\u8425\u6548\u7387\u3001\u98ce\u9669\u7ba1\u7406\u3001\u521b\u65b0\u3001\u5458\u5de5\u53c2\u4e0e\u5ea6\uff0c\u5e76\u4e0e\u4e1a\u52a1\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\uff0c\u6700\u7ec8\u5b9e\u73b0\u5353\u8d8a\u7684\u670d\u52a1\u4ea4\u4ed8\u548c\u66f4\u5927\u7684\u4e1a\u52a1\u4ef7\u503c\u3002 <\/h3>\n<p>\u5728\u5f53\u4eca\u5feb\u8282\u594f\u7684\u6280\u672f\u73af\u5883\u4e2d\uff0c\u5b9e\u73b0\u5353\u8d8a\u7684 IT \u7ba1\u7406\u81f3\u5173\u91cd\u8981\u3002\u901a\u8fc7\u5229\u7528 ITIL \u7b49\u6846\u67b6\u3001\u4e86\u89e3 IT \u6210\u719f\u5ea6\u548c\u5b9e\u65bd\u6301\u7eed\u6539\u8fdb\uff0c\u4f01\u4e1a\u53ef\u4ee5\u663e\u8457\u63d0\u9ad8\u5176 IT \u8fd0\u8425\u6c34\u5e73\u3002\u672c\u6587\u6df1\u5165\u63a2\u8ba8\u4e86 ITIL\u3001IT \u6210\u719f\u5ea6\u6a21\u578b\u548c\u6301\u7eed\u6539\u8fdb\u6d41\u7a0b\u7684\u590d\u6742\u6027\uff0c\u4e3a\u65e8\u5728\u4f18\u5316 IT \u57fa\u7840\u67b6\u6784\u7684 IT \u4e13\u4e1a\u4eba\u5458\u63d0\u4f9b\u4e86\u5b9d\u8d35\u7684\u89c1\u89e3\u3002  <\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #f2721d;color:#f2721d\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #f2721d;color:#f2721d\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e5%bc%80%e5%90%af%e5%8d%93%e8%b6%8a-it%ef%bc%9aitil%e3%80%81it-%e6%88%90%e7%86%9f%e5%ba%a6%e5%92%8c%e6%8c%81%e7%bb%ad%e6%94%b9%e8%bf%9b\/#%E4%BA%86%E8%A7%A3_ITIL_%E5%8F%8A%E5%85%B6%E5%9C%A8_IT_%E6%88%90%E7%86%9F%E5%BA%A6%E4%B8%AD%E7%9A%84%E4%BD%9C%E7%94%A8\" >\u4e86\u89e3 ITIL \u53ca\u5176\u5728 IT \u6210\u719f\u5ea6\u4e2d\u7684\u4f5c\u7528<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e5%bc%80%e5%90%af%e5%8d%93%e8%b6%8a-it%ef%bc%9aitil%e3%80%81it-%e6%88%90%e7%86%9f%e5%ba%a6%e5%92%8c%e6%8c%81%e7%bb%ad%e6%94%b9%e8%bf%9b\/#%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E6%88%90%E7%86%9F%E5%BA%A6%E6%A8%A1%E5%9E%8B%E7%9A%84%E4%B8%BB%E8%A6%81%E7%BB%84%E6%88%90%E9%83%A8%E5%88%86\" >\u4fe1\u606f\u6280\u672f\u6210\u719f\u5ea6\u6a21\u578b\u7684\u4e3b\u8981\u7ec4\u6210\u90e8\u5206<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e5%bc%80%e5%90%af%e5%8d%93%e8%b6%8a-it%ef%bc%9aitil%e3%80%81it-%e6%88%90%e7%86%9f%e5%ba%a6%e5%92%8c%e6%8c%81%e7%bb%ad%e6%94%b9%e8%bf%9b\/#%E5%9C%A8_IT_%E6%B5%81%E7%A8%8B%E4%B8%AD%E5%AE%9E%E6%96%BD%E6%8C%81%E7%BB%AD%E6%94%B9%E8%BF%9B\" >\u5728 IT \u6d41\u7a0b\u4e2d\u5b9e\u65bd\u6301\u7eed\u6539\u8fdb<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e5%bc%80%e5%90%af%e5%8d%93%e8%b6%8a-it%ef%bc%9aitil%e3%80%81it-%e6%88%90%e7%86%9f%e5%ba%a6%e5%92%8c%e6%8c%81%e7%bb%ad%e6%94%b9%e8%bf%9b\/#%E5%B0%86_ITIL_%E4%B8%8E%E6%8C%81%E7%BB%AD%E6%94%B9%E8%BF%9B%E7%9B%B8%E7%BB%93%E5%90%88%E7%9A%84%E5%A5%BD%E5%A4%84\" >\u5c06 ITIL \u4e0e\u6301\u7eed\u6539\u8fdb\u76f8\u7ed3\u5408\u7684\u597d\u5904<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e5%bc%80%e5%90%af%e5%8d%93%e8%b6%8a-it%ef%bc%9aitil%e3%80%81it-%e6%88%90%e7%86%9f%e5%ba%a6%e5%92%8c%e6%8c%81%e7%bb%ad%e6%94%b9%e8%bf%9b\/#%E6%9C%89%E5%85%B3_ITIL%E3%80%81IT_%E6%88%90%E7%86%9F%E5%BA%A6%E5%92%8C%E6%8C%81%E7%BB%AD%E6%94%B9%E8%BF%9B%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98\" >\u6709\u5173 ITIL\u3001IT \u6210\u719f\u5ea6\u548c\u6301\u7eed\u6539\u8fdb\u7684\u5e38\u89c1\u95ee\u9898<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%86%E8%A7%A3_ITIL_%E5%8F%8A%E5%85%B6%E5%9C%A8_IT_%E6%88%90%E7%86%9F%E5%BA%A6%E4%B8%AD%E7%9A%84%E4%BD%9C%E7%94%A8\"><\/span>\u4e86\u89e3 ITIL \u53ca\u5176\u5728 IT \u6210\u719f\u5ea6\u4e2d\u7684\u4f5c\u7528<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/maturitylab.com\/wp-content\/uploads\/2024\/09\/understanding-itil-and-its-role-in-it-maturity.jpg\" alt=\"\u4e86\u89e3 ITIL \u53ca\u5176\u5728 IT \u6210\u719f\u5ea6\u4e2d\u7684\u4f5c\u7528\" title=\"\u4e86\u89e3 ITIL \u53ca\u5176\u5728 IT \u6210\u719f\u5ea6\u4e2d\u7684\u4f5c\u7528\"><\/p>\n<p><strong>ITIL<\/strong> \u6216\u4fe1\u606f\u6280\u672f\u57fa\u7840\u8bbe\u65bd\u5e93\u662f\u4e00\u5957\u4fe1\u606f\u6280\u672f\u670d\u52a1\u7ba1\u7406\uff08ITSM\uff09\u7684\u6700\u4f73\u5b9e\u8df5\uff0c\u5176\u91cd\u70b9\u662f\u4f7f\u4fe1\u606f\u6280\u672f\u670d\u52a1\u4e0e\u4e1a\u52a1\u9700\u6c42\u4fdd\u6301\u4e00\u81f4\u3002ITIL \u8d77\u6e90\u4e8e 20 \u4e16\u7eaa 80 \u5e74\u4ee3\u7684\u82f1\u56fd\u4e2d\u592e\u8ba1\u7b97\u673a\u548c\u7535\u4fe1\u5c40\uff08CCTA\uff09\uff0c\u73b0\u5df2\u53d1\u5c55\u6210\u4e3a\u5168\u7403\u516c\u8ba4\u7684\u6846\u67b6\u3002\u5176\u4e3b\u8981\u76ee\u6807\u662f\u63d0\u9ad8\u6548\u7387\u548c\u5b9e\u73b0\u53ef\u9884\u6d4b\u7684\u670d\u52a1\u4ea4\u4ed8\u3002  <\/p>\n<p>\u8981\u4e86\u89e3 ITIL \u5728 IT \u6210\u719f\u5ea6\u4e2d\u7684\u4f5c\u7528\uff0c\u5c31\u5fc5\u987b\u8ba4\u8bc6\u5230\u5176\u7ed3\u6784\u5316\u65b9\u6cd5\u5982\u4f55\u63d0\u5347\u7ec4\u7ec7\u7684 IT \u80fd\u529b\u3002ITIL \u63d0\u4f9b\u4e86\u4e00\u5957\u5168\u9762\u7684\u6307\u5357\uff0c\u6db5\u76d6\u6574\u4e2a\u670d\u52a1\u751f\u547d\u5468\u671f\uff0c\u5305\u62ec\u670d\u52a1\u6218\u7565\u3001\u670d\u52a1\u8bbe\u8ba1\u3001\u670d\u52a1\u8fc7\u6e21\u3001\u670d\u52a1\u8fd0\u8425\u548c\u6301\u7eed\u670d\u52a1\u6539\u8fdb\u3002\u8fd9\u4e9b\u9636\u6bb5\u4e2d\u7684\u6bcf\u4e2a\u9636\u6bb5\u90fd\u5728\u63d0\u9ad8 IT \u6210\u719f\u5ea6\u65b9\u9762\u53d1\u6325\u7740\u81f3\u5173\u91cd\u8981\u7684\u4f5c\u7528\uff0c\u4e0d\u4ec5\u80fd\u786e\u4fdd IT \u670d\u52a1\u4e0e\u4e1a\u52a1\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\uff0c\u800c\u4e14\u8fd8\u80fd\u9ad8\u6548\u3001\u6709\u6548\u5730\u4ea4\u4ed8\u3002  <\/p>\n<p>ITIL \u7684\u4e00\u4e2a\u91cd\u8981\u65b9\u9762\u662f\u5f3a\u8c03<strong>\u6301\u7eed\u6539\u8fdb<\/strong>\u3002\u901a\u8fc7\u5b9a\u671f\u8bc4\u4f30\u548c\u6539\u8fdb IT \u6d41\u7a0b\uff0c\u4f01\u4e1a\u53ef\u4ee5\u8fbe\u5230\u66f4\u9ad8\u7684\u6210\u719f\u5ea6\u3002\u8fd9\u6b63\u662f ITIL \u7684\u6301\u7eed\u670d\u52a1\u6539\u8fdb\uff08CSI\uff09\u6a21\u5757\u7279\u522b\u6709\u4ef7\u503c\u7684\u5730\u65b9\u3002CSI \u9f13\u52b1\u4f01\u4e1a\u4e0d\u65ad\u8bc4\u4f30\u5176 IT \u670d\u52a1\u548c\u6d41\u7a0b\uff0c\u786e\u5b9a\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\uff0c\u5e76\u5b9e\u65bd\u53d8\u9769\uff0c\u4ece\u800c\u63d0\u9ad8\u7ee9\u6548\u548c\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002   <\/p>\n<h3>\u4e0e\u5176\u4ed6\u6a21\u578b\u6574\u5408<\/h3>\n<p>\u6b64\u5916\uff0cITIL \u4e0e\u5176\u4ed6\u6210\u719f\u5ea6\u6a21\u578b\uff08\u5982 CMMI\uff08\u80fd\u529b\u6210\u719f\u5ea6\u6a21\u578b\u96c6\u6210\uff09\u548c COBIT\uff08\u4fe1\u606f\u53ca\u76f8\u5173\u6280\u672f\u63a7\u5236\u76ee\u6807\uff09\uff09\u7684\u4e00\u81f4\u6027\u4e5f\u51f8\u663e\u4e86 ITIL \u5728 IT \u6210\u719f\u5ea6\u65b9\u9762\u7684\u4f5c\u7528\u3002\u8fd9\u4e9b\u6a21\u578b\u4e0e ITIL \u4e00\u6837\uff0c\u4e3a\u8bc4\u4f30\u548c\u6539\u8fdb IT \u6d41\u7a0b\u63d0\u4f9b\u4e86\u6846\u67b6\u3002\u901a\u8fc7\u5c06 ITIL \u4e0e\u8fd9\u4e9b\u6a21\u578b\u6574\u5408\uff0c\u4f01\u4e1a\u53ef\u4ee5\u521b\u5efa\u4e00\u4e2a\u5f3a\u5927\u7684 IT \u6210\u719f\u5ea6\u6846\u67b6\uff0c\u5145\u5206\u5229\u7528\u6bcf\u4e2a\u6a21\u578b\u7684\u4f18\u52bf\u3002  <\/p>\n<p>\u5728\u5b9e\u8df5\u4e2d\uff0c\u91c7\u7528 ITIL \u7684\u7ec4\u7ec7\u5f80\u5f80\u80fd\u663e\u8457\u63d0\u9ad8\u5176 IT \u6210\u719f\u5ea6\u3002\u4f8b\u5982\uff0c\u4e00\u5bb6\u516c\u53f8\u6700\u521d\u7684 IT \u6d41\u7a0b\u53ef\u80fd\u662f\u4e34\u65f6\u7684\u3001\u6df7\u4e71\u7684\uff0c\u4f46\u901a\u8fc7 ITIL \u5b9e\u8df5\u7684\u7ed3\u6784\u5316\u5b9e\u65bd\uff0c\u5b83\u53ef\u4ee5\u53d1\u5c55\u5230 IT \u670d\u52a1\u5b9a\u4e49\u660e\u786e\u3001\u7ba1\u7406\u6709\u5e8f\u5e76\u5f97\u5230\u4f18\u5316\u7684\u72b6\u6001\u3002ITIL \u5168\u9762\u7684 ITSM \u65b9\u6cd5\u4fc3\u8fdb\u4e86 IT \u6210\u719f\u5ea6\u4ece\u521d\u59cb\u9636\u6bb5\u5230\u4f18\u5316\u9636\u6bb5\u7684\u8f6c\u53d8\u3002  <\/p>\n<p>\u603b\u4e4b\uff0cITIL \u4e3a\u7ba1\u7406 IT \u670d\u52a1\u63d0\u4f9b\u4e86\u4e00\u4e2a\u7ed3\u6784\u5316\u6846\u67b6\uff0c\u5728\u63d0\u9ad8 IT \u6210\u719f\u5ea6\u65b9\u9762\u53d1\u6325\u7740\u4e3e\u8db3\u8f7b\u91cd\u7684\u4f5c\u7528\u3002ITIL \u6ce8\u91cd\u6301\u7eed\u6539\u8fdb\u5e76\u4e0e\u5176\u4ed6\u6210\u719f\u5ea6\u6a21\u578b\u4fdd\u6301\u4e00\u81f4\uff0c\u8fd9\u4f7f\u5176\u6210\u4e3a\u4f01\u4e1a\u52aa\u529b\u63d0\u9ad8 IT \u80fd\u529b\u548c\u5b9e\u73b0\u5353\u8d8a\u8fd0\u8425\u4e0d\u53ef\u6216\u7f3a\u7684\u5de5\u5177\u3002 <\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E6%88%90%E7%86%9F%E5%BA%A6%E6%A8%A1%E5%9E%8B%E7%9A%84%E4%B8%BB%E8%A6%81%E7%BB%84%E6%88%90%E9%83%A8%E5%88%86\"><\/span>\u4fe1\u606f\u6280\u672f\u6210\u719f\u5ea6\u6a21\u578b\u7684\u4e3b\u8981\u7ec4\u6210\u90e8\u5206<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/maturitylab.com\/wp-content\/uploads\/2024\/09\/key-components-of-it-maturity-models.jpg\" alt=\"\u4fe1\u606f\u6280\u672f\u6210\u719f\u5ea6\u6a21\u578b\u7684\u4e3b\u8981\u7ec4\u6210\u90e8\u5206\" title=\"\u4fe1\u606f\u6280\u672f\u6210\u719f\u5ea6\u6a21\u578b\u7684\u4e3b\u8981\u7ec4\u6210\u90e8\u5206\"><\/p>\n<p><strong>IT \u6210\u719f\u5ea6\u6a21\u578b<\/strong>\u662f\u8bc4\u4f30\u548c\u6539\u8fdb\u7ec4\u7ec7 IT \u6d41\u7a0b\u80fd\u529b\u7684\u91cd\u8981\u5de5\u5177\u3002\u8fd9\u4e9b\u6a21\u578b\u63d0\u4f9b\u4e86\u4e00\u4e2a\u7ed3\u6784\u5316\u6846\u67b6\uff0c\u53ef\u5e2e\u52a9\u4f01\u4e1a\u8bc4\u4f30\u5176\u5f53\u524d\u7684 IT \u6210\u719f\u5ea6\u6c34\u5e73\uff0c\u5e76\u786e\u5b9a\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\u3002\u4e86\u89e3 IT \u6210\u719f\u5ea6\u6a21\u578b\u7684\u5173\u952e\u7ec4\u6210\u90e8\u5206\u5bf9\u4e8e\u6709\u6548\u5229\u7528\u8fd9\u4e9b\u6846\u67b6\u81f3\u5173\u91cd\u8981\u3002  <\/p>\n<p>IT \u6210\u719f\u5ea6\u6a21\u578b\u7684\u57fa\u672c\u7ec4\u6210\u90e8\u5206\u4e4b\u4e00\u662f<strong>\u6210\u719f\u5ea6\u7ea7\u522b<\/strong>\u672c\u8eab\u3002\u5927\u591a\u6570\u6a21\u578b\uff0c\u5982 CMMI\uff08\u80fd\u529b\u6210\u719f\u5ea6\u6a21\u578b\u96c6\u6210\uff09\u548c COBIT\uff08\u4fe1\u606f\u53ca\u76f8\u5173\u6280\u672f\u63a7\u5236\u76ee\u6807\uff09\uff0c\u90fd\u5b9a\u4e49\u4e86\u591a\u4e2a\u6210\u719f\u5ea6\u7ea7\u522b\u3002\u8fd9\u4e9b\u7ea7\u522b\u901a\u5e38\u5305\u62ec\u521d\u59cb\u6216\u4e34\u65f6\u9636\u6bb5\uff08\u6d41\u7a0b\u65e0\u5e8f\u4e14\u88ab\u52a8\uff09\u5230\u4f18\u5316\u9636\u6bb5\uff08\u6d41\u7a0b\u5b9a\u4e49\u660e\u786e\u3001\u7ba1\u7406\u6709\u5e8f\u4e14\u4e0d\u65ad\u6539\u8fdb\uff09\u3002\u6bcf\u4e2a\u7ea7\u522b\u90fd\u4ee3\u8868\u4e86\u6d41\u7a0b\u6210\u719f\u5ea6\u7684\u4e00\u4e2a\u4e0d\u540c\u9636\u6bb5\uff0c\u4e3a\u4f01\u4e1a\u63d0\u5347 IT \u80fd\u529b\u63d0\u4f9b\u4e86\u4e00\u6761\u6e05\u6670\u7684\u8def\u5f84\u3002   <\/p>\n<h3>\u6d41\u7a0b\u9886\u57df\u548c\u8303\u7574<\/h3>\n<p>\u53e6\u4e00\u4e2a\u5173\u952e\u8981\u7d20\u662f\u6210\u719f\u5ea6\u6a21\u578b\u6240\u6db5\u76d6\u7684<strong>\u6d41\u7a0b\u9886\u57df<\/strong>\u3002\u4f8b\u5982\uff0cCMMI \u91cd\u70b9\u5173\u6ce8\u6d41\u7a0b\u7ba1\u7406\u3001\u9879\u76ee\u7ba1\u7406\u3001\u5de5\u7a0b\u548c\u652f\u6301\u7b49\u9886\u57df\uff0c\u800c COBIT \u5219\u5f3a\u8c03\u6cbb\u7406\u3001\u98ce\u9669\u7ba1\u7406\u548c\u5408\u89c4\u6027\u3002\u901a\u8fc7\u89e3\u51b3\u7279\u5b9a\u9886\u57df\u7684\u95ee\u9898\uff0c\u6210\u719f\u5ea6\u6a21\u578b\u53ef\u5e2e\u52a9\u4f01\u4e1a\u5c06\u6539\u8fdb\u5de5\u4f5c\u7684\u91cd\u70b9\u653e\u5728\u5f71\u54cd\u6574\u4f53 IT \u6027\u80fd\u7684\u5173\u952e\u9886\u57df\u4e0a\u3002  <\/p>\n<p><strong>\u8bc4\u4f30\u6807\u51c6<\/strong>\u4e5f\u662f IT \u6210\u719f\u5ea6\u6a21\u578b\u7684\u91cd\u8981\u7ec4\u6210\u90e8\u5206\u3002\u8fd9\u4e9b\u6807\u51c6\u63d0\u4f9b\u4e86\u8bc4\u4f30\u7ec4\u7ec7\u5f53\u524d\u6210\u719f\u5ea6\u6c34\u5e73\u7684\u6807\u51c6\u5316\u65b9\u6cd5\u3002\u5b83\u4eec\u901a\u5e38\u5305\u62ec\u7ec4\u7ec7\u4e3a\u8fbe\u5230\u7279\u5b9a\u6210\u719f\u5ea6\u7ea7\u522b\u800c\u5fc5\u987b\u6ee1\u8db3\u7684\u5177\u4f53\u5b9e\u8df5\u3001\u6d41\u7a0b\u548c\u6307\u6807\u3002\u4f8b\u5982\uff0c\u5728 CMMI \u6a21\u578b\u4e2d\uff0c\u6bcf\u4e2a\u6210\u719f\u5ea6\u7ea7\u522b\u90fd\u6709\u660e\u786e\u7684\u6d41\u7a0b\u9886\u57df\uff0c\u4ee5\u53ca\u5fc5\u987b\u5b9e\u65bd\u7684\u5177\u4f53\u76ee\u6807\u548c\u5b9e\u8df5\u3002\u8fd9\u4e9b\u6807\u51c6\u53ef\u786e\u4fdd\u4f01\u4e1a\u6e05\u695a\u4e86\u89e3\u5411\u66f4\u9ad8\u6210\u719f\u5ea6\u7ea7\u522b\u8fc8\u8fdb\u6240\u9700\u7684\u6761\u4ef6\u3002    <\/p>\n<p>\u6b64\u5916\uff0cIT \u6210\u719f\u5ea6\u6a21\u578b\u901a\u5e38\u8fd8\u5305\u62ec<strong>\u6301\u7eed\u6539\u8fdb<\/strong>\u6307\u5357\u3002\u8fd9\u90e8\u5206\u5185\u5bb9\u5f3a\u8c03\u4e86\u5b9a\u671f\u8bc4\u4f30\u548c\u6539\u8fdb IT \u6d41\u7a0b\u4ee5\u8fbe\u5230\u66f4\u9ad8\u6c34\u5e73\u6210\u719f\u5ea6\u7684\u91cd\u8981\u6027\u3002\u6301\u7eed\u6539\u8fdb\u662f ITIL \u7684\u6301\u7eed\u670d\u52a1\u6539\u8fdb\uff08CSI\uff09\u548c ISO 31000 \u7684\u98ce\u9669\u7ba1\u7406\u6846\u67b6\u7b49\u6a21\u578b\u7684\u6838\u5fc3\u539f\u5219\u3002\u901a\u8fc7\u7eb3\u5165\u6301\u7eed\u6539\u8fdb\u5b9e\u8df5\uff0c\u4f01\u4e1a\u53ef\u4ee5\u786e\u4fdd\u5176 IT \u6d41\u7a0b\u4e0e\u4e1a\u52a1\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\uff0c\u5e76\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u9700\u6c42\u3002   <\/p>\n<p>\u6700\u540e\uff0c<strong>\u4e0e\u5176\u4ed6\u6846\u67b6<\/strong>\u548c\u6807\u51c6\u7684<strong>\u6574\u5408<\/strong>\u662f IT 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decoding=\"async\" src=\"https:\/\/maturitylab.com\/wp-content\/uploads\/2024\/09\/implementing-continuous-improvement-in-it-processes.jpg\" alt=\"\u5728 IT \u6d41\u7a0b\u4e2d\u5b9e\u65bd\u6301\u7eed\u6539\u8fdb\" title=\"\u5728 IT \u6d41\u7a0b\u4e2d\u5b9e\u65bd\u6301\u7eed\u6539\u8fdb\"><\/p>\n<p><strong>\u5728 IT \u6d41\u7a0b\u4e2d\u5b9e\u65bd\u6301\u7eed\u6539\u8fdb<\/strong>\u662f\u4e00\u79cd\u6218\u7565\u65b9\u6cd5\uff0c\u53ef\u786e\u4fdd\u6301\u7eed\u6539\u8fdb IT \u670d\u52a1\u548c\u8fd0\u8425\u3002\u8fd9\u79cd\u65b9\u6cd5\u5bf9\u4e8e\u4fdd\u6301\u9ad8\u6548\u7387\u3001\u9ad8\u6548\u76ca\u4ee5\u53ca\u4e0e\u4e1a\u52a1\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\u662f\u4e0d\u53ef\u6216\u7f3a\u7684\u3002\u6301\u7eed\u6539\u8fdb\u8fc7\u7a0b\u5305\u62ec\u51e0\u4e2a\u5173\u952e\u6b65\u9aa4\u548c\u6700\u4f73\u5b9e\u8df5\uff0c\u7ec4\u7ec7\u5e94\u9075\u5faa\u8fd9\u4e9b\u6b65\u9aa4\u548c\u5b9e\u8df5\uff0c\u4ee5\u5b9e\u73b0\u6700\u4f73\u6548\u679c\u3002  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\u7684\u6301\u7eed\u670d\u52a1\u6539\u8fdb\uff08CSI\uff09\u6a21\u5757\u7b49\u6846\u67b6\u63d0\u4f9b\u4e86\u4e00\u79cd\u8bc6\u522b\u3001\u8bc4\u4f30\u548c\u5b9e\u65bd\u6539\u8fdb\u7684\u7cfb\u7edf\u65b9\u6cd5\u3002\u4f8b\u5982\uff0cCSI \u6a21\u578b\u9075\u5faa\u4ee5\u4e0b\u5faa\u73af\uff1a\u8bc4\u4f30\u5f53\u524d\u72b6\u6001\u3001\u5b9a\u4e49\u53ef\u8861\u91cf\u7684\u76ee\u6807\u3001\u5206\u6790\u6570\u636e\u4ee5\u786e\u5b9a\u6539\u8fdb\u673a\u4f1a\u3001\u5b9e\u65bd\u53d8\u66f4\u4ee5\u53ca\u5ba1\u67e5\u7ed3\u679c\u4ee5\u786e\u4fdd\u5b9e\u73b0\u9884\u671f\u6210\u679c\u3002  <\/p>\n<p><strong>\u6570\u636e\u9a71\u52a8\u51b3\u7b56<\/strong>\u662f\u6301\u7eed\u6539\u8fdb\u7684\u53e6\u4e00\u4e2a\u91cd\u8981\u65b9\u9762\u3002\u5404\u7ec4\u7ec7\u5fc5\u987b\u6536\u96c6\u548c\u5206\u6790\u76f8\u5173\u6570\u636e\uff0c\u4ee5\u786e\u5b9a\u53ef\u5728\u54ea\u4e9b\u65b9\u9762\u6539\u8fdb IT \u6d41\u7a0b\u3002\u8fd9\u4e9b\u6570\u636e\u6709\u591a\u79cd\u6765\u6e90\uff0c\u5305\u62ec\u6027\u80fd\u6307\u6807\u3001\u5ba2\u6237\u53cd\u9988\u3001\u4e8b\u6545\u62a5\u544a\u548c\u5ba1\u8ba1\u7ed3\u679c\u3002\u901a\u8fc7\u5229\u7528\u6570\u636e\u5206\u6790\uff0c\u4f01\u4e1a\u53ef\u4ee5\u6df1\u5165\u4e86\u89e3\u6d41\u7a0b\u6548\u7387\u4f4e\u4e0b\u3001\u74f6\u9888\u548c\u9700\u8981\u5173\u6ce8\u7684\u9886\u57df\u3002   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\u6700\u4f73\u5b9e\u8df5\uff0c\u4f01\u4e1a\u53ef\u4ee5\u7b80\u5316 IT \u8fd0\u8425\u3001\u51cf\u5c11\u6d6a\u8d39\u5e76\u4f18\u5316\u8d44\u6e90\u5229\u7528\u3002\u4ece\u800c\u63d0\u9ad8\u670d\u52a1\u4ea4\u4ed8\u6548\u7387\uff0c\u52a0\u5feb\u54cd\u5e94\u901f\u5ea6\uff0c\u964d\u4f4e\u8fd0\u8425\u6210\u672c\u3002   <\/p>\n<h3>\u98ce\u9669\u7ba1\u7406\u4e0e\u521b\u65b0<\/h3>\n<p>\u901a\u8fc7\u6574\u5408 ITIL \u548c\u6301\u7eed\u6539\u8fdb\uff0c\u98ce\u9669\u7ba1\u7406\u4e5f\u5f97\u5230\u4e86\u6781\u5927\u7684\u52a0\u5f3a\u3002ITIL \u7684 ITSM \u7ed3\u6784\u5316\u65b9\u6cd5\u5305\u62ec\u5168\u9762\u7684\u98ce\u9669\u7ba1\u7406\u5b9e\u8df5\uff0c\u800c\u6301\u7eed\u6539\u8fdb\u5219\u5f3a\u8c03\u5b9a\u671f\u8bc4\u4f30\u548c\u964d\u4f4e\u98ce\u9669\u3002\u8fd9\u4e9b\u65b9\u6cd5\u7ed3\u5408\u5728\u4e00\u8d77\uff0c\u4f7f\u4f01\u4e1a\u80fd\u591f\u4e3b\u52a8\u8bc6\u522b\u6f5c\u5728\u98ce\u9669\uff0c\u5b9e\u65bd\u9884\u9632\u63aa\u65bd\uff0c\u5e76\u786e\u4fdd IT \u670d\u52a1\u4fdd\u6301\u5f39\u6027\u548c\u53ef\u9760\u6027\u3002  <\/p>\n<p>\u6b64\u5916\uff0c\u5c06 ITIL \u4e0e\u6301\u7eed\u6539\u8fdb\u76f8\u7ed3\u5408\u8fd8\u80fd\u57f9\u517b\u4e00\u79cd<strong>\u521b\u65b0<\/strong>\u548c<strong>\u654f\u6377\u7684<\/strong>\u6587\u5316\u3002\u6301\u7eed\u6539\u8fdb\u9f13\u52b1\u4e0d\u65ad\u63d0\u9ad8\u548c\u9002\u5e94\u6027\u7684\u601d\u7ef4\u65b9\u5f0f\uff0c\u8fd9\u5728\u5f53\u4eca\u77ac\u606f\u4e07\u53d8\u7684\u6280\u672f\u73af\u5883\u4e2d\u81f3\u5173\u91cd\u8981\u3002\u901a\u8fc7\u5728 ITIL \u6846\u67b6\u4e2d\u690d\u5165\u8fd9\u79cd\u601d\u7ef4\u65b9\u5f0f\uff0c\u4f01\u4e1a\u53ef\u4ee5\u9886\u5148\u4e8e\u884c\u4e1a\u8d8b\u52bf\uff0c\u5feb\u901f\u9002\u5e94\u65b0\u6280\u672f\uff0c\u5e76\u4e0d\u65ad\u521b\u65b0\u5176\u670d\u52a1\u4ea7\u54c1\u3002  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