{"id":24098,"date":"2024-09-27T14:00:00","date_gmt":"2024-09-27T17:00:00","guid":{"rendered":"https:\/\/maturitylab.com\/%e5%88%a9%e7%94%a8-itil-%e6%9c%8d%e5%8a%a1%e7%ae%a1%e7%90%86%e6%8f%90%e9%ab%98%e8%bf%90%e8%90%a5%e6%95%88%e7%8e%87\/"},"modified":"2024-09-27T14:00:00","modified_gmt":"2024-09-27T17:00:00","slug":"%e5%88%a9%e7%94%a8-itil-%e6%9c%8d%e5%8a%a1%e7%ae%a1%e7%90%86%e6%8f%90%e9%ab%98%e8%bf%90%e8%90%a5%e6%95%88%e7%8e%87","status":"publish","type":"post","link":"https:\/\/maturitylab.com\/zh-hans\/%e5%88%a9%e7%94%a8-itil-%e6%9c%8d%e5%8a%a1%e7%ae%a1%e7%90%86%e6%8f%90%e9%ab%98%e8%bf%90%e8%90%a5%e6%95%88%e7%8e%87\/","title":{"rendered":"\u5229\u7528 ITIL \u670d\u52a1\u7ba1\u7406\u63d0\u9ad8\u8fd0\u8425\u6548\u7387"},"content":{"rendered":"<h3>\u5728\u670d\u52a1\u7ba1\u7406\u4e2d\u5b9e\u65bd ITIL\uff0c\u53ef\u901a\u8fc7\u5176\u6838\u5fc3\u7ec4\u6210\u90e8\u5206\u4f7f IT \u670d\u52a1\u4e0e\u4e1a\u52a1\u9700\u6c42\u4fdd\u6301\u4e00\u81f4\uff0c\u4ece\u800c\u63d0\u9ad8\u8fd0\u8425\u6548\u7387\uff1a\u670d\u52a1\u6218\u7565\u3001\u670d\u52a1\u8bbe\u8ba1\u3001\u670d\u52a1\u8fc7\u6e21\u3001\u670d\u52a1\u8fd0\u8425\u548c\u6301\u7eed\u670d\u52a1\u6539\u8fdb\u3002<br \/>\n\u8fd9\u4e00\u8fc7\u7a0b\u5305\u62ec\u8bc4\u4f30\u5f53\u524d\u5b9e\u8df5\u3001\u57f9\u8bad\u5229\u76ca\u76f8\u5173\u8005\u3001\u91cd\u65b0\u8bbe\u8ba1\u6d41\u7a0b\u3001\u9009\u62e9 ITSM \u5de5\u5177\uff08\u5982 ServiceNow \u548c BMC Remedy\uff09\u4ee5\u53ca\u6301\u7eed\u76d1\u63a7\uff0c\u4ece\u800c\u57f9\u517b\u4e00\u79cd\u4fc3\u8fdb\u5353\u8d8a\u7ee9\u6548\u548c\u670d\u52a1\u8d28\u91cf\u7684\u6539\u8fdb\u6587\u5316\u3002 <\/h3>\n<p>\u5728\u5f53\u4eca\u5feb\u8282\u594f\u7684\u5546\u4e1a\u73af\u5883\u4e2d\uff0c\u4f18\u5316\u8fd0\u8425\u6548\u7387\u5bf9\u4e8e\u4fdd\u6301\u7ade\u4e89\u4f18\u52bf\u81f3\u5173\u91cd\u8981\u3002<br \/>\n\u5728\u670d\u52a1\u7ba1\u7406\u4e2d\u5b9e\u65bd ITIL\uff08\u4fe1\u606f\u6280\u672f\u57fa\u7840\u8bbe\u65bd\u5e93\uff09\u53ef\u4ee5\u663e\u8457\u63d0\u9ad8\u8fd0\u8425\u6548\u7387\u3002<br \/>\n\u901a\u8fc7\u4e86\u89e3 ITIL \u7684\u6838\u5fc3\u5185\u5bb9\u5e76\u5229\u7528\u5176\u6700\u4f73\u5b9e\u8df5\uff0c\u4f01\u4e1a\u53ef\u4ee5\u7b80\u5316\u6d41\u7a0b\u3001\u964d\u4f4e\u6210\u672c\u5e76\u6539\u5584\u670d\u52a1\u4ea4\u4ed8\u3002<br \/>\n\u672c\u6587\u6df1\u5165\u63a2\u8ba8\u4e86 ITIL \u7684\u57fa\u672c\u8981\u7d20\uff0c\u5e76\u63a2\u8ba8\u4e86\u5b9e\u65bd ITIL \u4ee5\u5b9e\u73b0\u5353\u8d8a\u8fd0\u8425\u7ee9\u6548\u7684\u5b9e\u9645\u6b65\u9aa4\u3002   <\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #f2721d;color:#f2721d\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #f2721d;color:#f2721d\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e5%88%a9%e7%94%a8-itil-%e6%9c%8d%e5%8a%a1%e7%ae%a1%e7%90%86%e6%8f%90%e9%ab%98%e8%bf%90%e8%90%a5%e6%95%88%e7%8e%87\/#%E4%BA%86%E8%A7%A3_ITIL_%E5%8F%8A%E5%85%B6%E6%A0%B8%E5%BF%83%E7%BB%84%E6%88%90%E9%83%A8%E5%88%86\" >\u4e86\u89e3 ITIL \u53ca\u5176\u6838\u5fc3\u7ec4\u6210\u90e8\u5206<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e5%88%a9%e7%94%a8-itil-%e6%9c%8d%e5%8a%a1%e7%ae%a1%e7%90%86%e6%8f%90%e9%ab%98%e8%bf%90%e8%90%a5%e6%95%88%e7%8e%87\/#%E5%AE%9E%E6%96%BD_ITIL_%E6%8F%90%E9%AB%98%E8%BF%90%E8%90%A5%E6%95%88%E7%8E%87\" >\u5b9e\u65bd ITIL \u63d0\u9ad8\u8fd0\u8425\u6548\u7387<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/maturitylab.com\/zh-hans\/%e5%88%a9%e7%94%a8-itil-%e6%9c%8d%e5%8a%a1%e7%ae%a1%e7%90%86%e6%8f%90%e9%ab%98%e8%bf%90%e8%90%a5%e6%95%88%e7%8e%87\/#%E6%9C%89%E5%85%B3_ITIL_%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98\" >\u6709\u5173 ITIL \u7684\u5e38\u89c1\u95ee\u9898<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%86%E8%A7%A3_ITIL_%E5%8F%8A%E5%85%B6%E6%A0%B8%E5%BF%83%E7%BB%84%E6%88%90%E9%83%A8%E5%88%86\"><\/span>\u4e86\u89e3 ITIL \u53ca\u5176\u6838\u5fc3\u7ec4\u6210\u90e8\u5206<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/maturitylab.com\/wp-content\/uploads\/2024\/09\/understanding-itil-and-its-core-components.jpg\" alt=\"\u4e86\u89e3 ITIL \u53ca\u5176\u6838\u5fc3\u7ec4\u6210\u90e8\u5206\" title=\"\u4e86\u89e3 ITIL \u53ca\u5176\u6838\u5fc3\u7ec4\u6210\u90e8\u5206\"><\/p>\n<p><strong>ITIL<\/strong> \u5373\u4fe1\u606f\u6280\u672f\u57fa\u7840\u8bbe\u65bd\u5e93\uff0c\u662f\u4e00\u5957 IT \u670d\u52a1\u7ba1\u7406\uff08ITSM\uff09\u7684\u8be6\u7ec6\u5b9e\u8df5\uff0c\u5176\u91cd\u70b9\u662f\u4f7f IT \u670d\u52a1\u4e0e\u4e1a\u52a1\u9700\u6c42\u4fdd\u6301\u4e00\u81f4\u3002<br \/>\nITIL \u8d77\u6e90\u4e8e 20 \u4e16\u7eaa 80 \u5e74\u4ee3\u7684\u82f1\u56fd\u4e2d\u592e\u8ba1\u7b97\u673a\u548c\u7535\u4fe1\u5c40\uff08CCTA\uff09\uff0c\u73b0\u5df2\u53d1\u5c55\u6210\u4e3a\u5168\u7403\u516c\u8ba4\u7684 IT \u670d\u52a1\u7ba1\u7406\u6846\u67b6\u3002 <\/p>\n<p>ITIL \u7684\u6838\u5fc3\u662f\u56f4\u7ed5<strong>ITIL \u670d\u52a1\u751f\u547d\u5468\u671f<\/strong>\u7684\u4e94\u4e2a\u5173\u952e\u7ec4\u6210\u90e8\u5206\u3002<br \/>\n\u8fd9\u4e9b\u7ec4\u6210\u90e8\u5206\u662f<strong>\u670d\u52a1\u6218\u7565<\/strong>\u3001<strong>\u670d\u52a1\u8bbe\u8ba1<\/strong>\u3001<strong>\u670d\u52a1\u8fc7\u6e21<\/strong>\u3001<strong>\u670d\u52a1\u8fd0\u8425<\/strong>\u548c<strong>\u6301\u7eed\u670d\u52a1\u6539\u8fdb<\/strong>\u3002<br \/>\n\u8fd9\u4e9b\u9636\u6bb5\u4e2d\u7684\u6bcf\u4e2a\u9636\u6bb5\u90fd\u53d1\u6325\u7740\u91cd\u8981\u4f5c\u7528\uff0c\u786e\u4fdd IT \u670d\u52a1\u5f97\u5230\u6709\u6548\u89c4\u5212\u3001\u8bbe\u8ba1\u3001\u8fc7\u6e21\u3001\u8fd0\u8425\u548c\u6301\u7eed\u6539\u8fdb\uff0c\u4ee5\u5b9e\u73b0\u4e1a\u52a1\u76ee\u6807\u3002  <\/p>\n<h3>1.\u670d\u52a1\u6218\u7565<\/h3>\n<p>\u8fd9\u4e00\u9636\u6bb5\u7684\u91cd\u70b9\u662f\u4e86\u89e3\u5ba2\u6237\u9700\u6c42\uff0c\u5f00\u53d1\u7b26\u5408\u4e1a\u52a1\u76ee\u6807\u7684 IT \u670d\u52a1\u3002<br \/>\n\u5b83\u5305\u62ec\u5b9a\u4e49\u5e02\u573a\u3001\u5f00\u53d1\u670d\u52a1\u4ea7\u54c1\u548c\u521b\u5efa\u670d\u52a1\u7ba1\u7406\u6218\u7565\u65b9\u6cd5\u3002 <\/p>\n<h3>2.\u670d\u52a1\u8bbe\u8ba1<\/h3>\n<p>\u5728\u8fd9\u4e00\u9636\u6bb5\uff0c\u91cd\u70b9\u662f\u8bbe\u8ba1 IT \u670d\u52a1\u4ee5\u53ca\u4ea4\u4ed8\u670d\u52a1\u6240\u9700\u7684\u6d41\u7a0b\u548c\u7b56\u7565\u3002<br \/>\n\u8fd9\u5305\u62ec\u670d\u52a1\u76ee\u5f55\u7ba1\u7406\u3001\u670d\u52a1\u7ea7\u522b\u7ba1\u7406\u3001\u5bb9\u91cf\u7ba1\u7406\u548c\u53ef\u7528\u6027\u7ba1\u7406\u3002 <\/p>\n<h3>3.\u670d\u52a1\u8fc7\u6e21<\/h3>\n<p>\u8fd9\u4e00\u9636\u6bb5\u53ef\u786e\u4fdd\u65b0\u670d\u52a1\u6216\u4fee\u6539\u540e\u7684\u670d\u52a1\u987a\u5229\u8fc7\u6e21\u5230\u8fd0\u884c\u73af\u5883\uff0c\u5e76\u5c06\u4e2d\u65ad\u65f6\u95f4\u964d\u81f3\u6700\u4f4e\u3002<br \/>\n\u4e3b\u8981\u6d3b\u52a8\u5305\u62ec\u53d8\u66f4\u7ba1\u7406\u3001\u53d1\u5e03\u548c\u90e8\u7f72\u7ba1\u7406\u4ee5\u53ca\u670d\u52a1\u9a8c\u8bc1\u548c\u6d4b\u8bd5\u3002 <\/p>\n<h3>4.\u670d\u52a1\u64cd\u4f5c<\/h3>\n<p>\u8fd9\u4e00\u9636\u6bb5\u6d89\u53ca\u6709\u6548\u548c\u9ad8\u6548\u5730\u63d0\u4f9b\u65e5\u5e38 IT \u670d\u52a1\u3002<br \/>\n\u5b83\u5305\u62ec\u4e8b\u6545\u7ba1\u7406\u3001\u95ee\u9898\u7ba1\u7406\u3001\u4e8b\u4ef6\u7ba1\u7406\u548c\u8bbf\u95ee\u7ba1\u7406\u3002 <\/p>\n<h3>5.\u6301\u7eed\u6539\u8fdb\u670d\u52a1\uff08CSI\uff09<\/h3>\n<p>CSI \u4fa7\u91cd\u4e8e\u8861\u91cf\u548c\u63d0\u9ad8 IT \u670d\u52a1\u7684\u6548\u7387\u548c\u6548\u679c\u3002<br \/>\n\u5b83\u5305\u62ec\u786e\u5b9a\u6539\u8fdb\u673a\u4f1a\u3001\u5b9e\u65bd\u53d8\u9769\u548c\u76d1\u6d4b\u8fd9\u4e9b\u53d8\u9769\u7684\u5f71\u54cd\u3002 <\/p>\n<p>\u4e86\u89e3 ITIL \u7684\u8fd9\u4e9b\u6838\u5fc3\u7ec4\u6210\u90e8\u5206\uff0c\u5bf9\u4e8e\u4efb\u4f55\u5e0c\u671b\u63d0\u9ad8\u670d\u52a1\u7ba1\u7406\u80fd\u529b\u7684\u7ec4\u7ec7\u6765\u8bf4\u90fd\u81f3\u5173\u91cd\u8981\u3002<br \/>\n\u901a\u8fc7\u91c7\u7528 ITIL \u5b9e\u8df5\uff0c\u4f01\u4e1a\u53ef\u4ee5\u5b9e\u73b0\u66f4\u9ad8\u7684\u8fd0\u8425\u6548\u7387\u3001\u964d\u4f4e\u6210\u672c\u5e76\u63d0\u9ad8 IT \u670d\u52a1\u8d28\u91cf\u3002<br \/>\n\u63a2\u7d22\u5982\u4f55\u6839\u636e\u8d35\u7ec4\u7ec7\u7684\u5177\u4f53\u9700\u6c42\u91cf\u8eab\u5b9a\u5236\u5176\u4e2d\u7684\u6bcf\u4e00\u4e2a\u7ec4\u6210\u90e8\u5206\uff0c\u96be\u9053\u4e0d\u662f\u4e00\u4ef6\u6709\u76ca\u7684\u4e8b\u60c5\u5417\uff1f  <\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%AE%9E%E6%96%BD_ITIL_%E6%8F%90%E9%AB%98%E8%BF%90%E8%90%A5%E6%95%88%E7%8E%87\"><\/span>\u5b9e\u65bd ITIL \u63d0\u9ad8\u8fd0\u8425\u6548\u7387<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/maturitylab.com\/wp-content\/uploads\/2024\/09\/implementing-itil-for-enhanced-operational-efficiency.jpg\" alt=\"\u5b9e\u65bd ITIL \u63d0\u9ad8\u8fd0\u8425\u6548\u7387\" title=\"\u5b9e\u65bd ITIL \u63d0\u9ad8\u8fd0\u8425\u6548\u7387\"><\/p>\n<p>\u8981\u5b9e\u65bd ITIL \u4ee5\u63d0\u9ad8\u8fd0\u8425\u6548\u7387\uff0c\u5c31\u5fc5\u987b\u91c7\u53d6\u5305\u542b\u89c4\u5212\u3001\u6267\u884c\u548c\u6301\u7eed\u6539\u8fdb\u5728\u5185\u7684\u6218\u7565\u65b9\u6cd5\u3002<br \/>\n\u8fd9\u4e00\u8fc7\u7a0b\u9996\u5148\u8981\u5bf9\u5f53\u524d\u7684 IT \u670d\u52a1\u7ba1\u7406\u5b9e\u8df5\u8fdb\u884c\u5168\u9762\u8bc4\u4f30\uff0c\u5e76\u786e\u5b9a\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\u3002<br \/>\nCMMI \u6216 COBIT \u7b49\u6210\u719f\u5ea6\u6a21\u578b\u4e3a\u8bc4\u4f30 IT \u6d41\u7a0b\u63d0\u4f9b\u4e86\u4e00\u4e2a\u7ed3\u6784\u5316\u6846\u67b6\uff0c\u6709\u52a9\u4e8e\u5f00\u5c55\u8fd9\u9879\u8bc4\u4f30\u5de5\u4f5c\u3002  <\/p>\n<p><strong>1.\u8bc4\u4f30\u548c\u89c4\u5212\uff1a<\/strong>\u9996\u5148\u8fdb\u884c\u5dee\u8ddd\u5206\u6790\uff0c\u5c06\u73b0\u6709\u5b9e\u8df5\u4e0e ITIL \u6700\u4f73\u5b9e\u8df5\u8fdb\u884c\u6bd4\u8f83\u3002<br \/>\n\u8fd9\u5305\u62ec\u627e\u51fa\u5f53\u524d\u6d41\u7a0b\u4e2d\u7684\u4e0d\u8db3\uff0c\u5e76\u786e\u5b9a IT \u670d\u52a1\u7ba1\u7406\u7684\u7406\u60f3\u72b6\u6001\u3002<br \/>\n\u5236\u5b9a\u8be6\u7ec6\u7684\u5b9e\u65bd\u8ba1\u5212\uff0c\u6982\u8ff0\u5f25\u8865\u8fd9\u4e9b\u5dee\u8ddd\u6240\u9700\u7684\u6b65\u9aa4\uff0c\u5305\u62ec\u8d44\u6e90\u5206\u914d\u3001\u65f6\u95f4\u8868\u548c\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPI\uff09\u3002  <\/p>\n<p><strong>2.\u57f9\u8bad\u548c\u6559\u80b2\uff1a<\/strong>\u786e\u4fdd\u5305\u62ec IT \u5458\u5de5\u548c\u7ba1\u7406\u5c42\u5728\u5185\u7684\u6240\u6709\u5229\u76ca\u76f8\u5173\u8005\u90fd\u7cbe\u901a ITIL \u539f\u5219\u548c\u5b9e\u8df5\u3002<br \/>\n\u8fd9\u53ef\u4ee5\u901a\u8fc7\u6b63\u5f0f\u7684\u57f9\u8bad\u8ba1\u5212\u3001\u7814\u8ba8\u4f1a\u548c\u8ba4\u8bc1\u8bfe\u7a0b\u6765\u5b9e\u73b0\u3002<br \/>\n\u8ba9\u56e2\u961f\u4e86\u89e3 ITIL \u7684\u597d\u5904\u4ee5\u53ca\u5982\u4f55\u63d0\u9ad8\u8fd0\u8425\u6548\u7387\uff0c\u5bf9\u4e8e\u83b7\u5f97\u8ba4\u540c\u548c\u652f\u6301\u81f3\u5173\u91cd\u8981\u3002  <\/p>\n<p><strong>3.\u6d41\u7a0b\u8bbe\u8ba1\u4e0e\u5b9e\u65bd\uff1a<\/strong>\u6839\u636e ITIL \u6307\u5357\u91cd\u65b0\u8bbe\u8ba1\u73b0\u6709\u6d41\u7a0b\u6216\u521b\u5efa\u65b0\u6d41\u7a0b\u3002<br \/>\n\u91cd\u70b9\u5173\u6ce8\u4e8b\u4ef6\u7ba1\u7406\u3001\u53d8\u66f4\u7ba1\u7406\u548c\u670d\u52a1\u7ea7\u522b\u7ba1\u7406\u7b49\u5173\u952e\u9886\u57df\u3002<br \/>\n\u5b9e\u65bd\u8fd9\u4e9b\u6d41\u7a0b\u9700\u8981\u4e0d\u540c\u56e2\u961f\u4e4b\u95f4\u7684\u7cbe\u5fc3\u534f\u8c03\u4e0e\u5408\u4f5c\uff0c\u4ee5\u786e\u4fdd\u65e0\u7f1d\u96c6\u6210\uff0c\u5e76\u5c06\u5bf9\u6301\u7eed\u8fd0\u8425\u7684\u5e72\u6270\u964d\u81f3\u6700\u4f4e\u3002  <\/p>\n<p><strong>4.\u5de5\u5177\u9009\u62e9\u4e0e\u96c6\u6210\uff1a<\/strong>\u9009\u62e9\u652f\u6301 ITIL \u6d41\u7a0b\u5e76\u4fc3\u8fdb\u81ea\u52a8\u5316\u7684 IT \u670d\u52a1\u7ba1\u7406\u5de5\u5177\u3002<br \/>\nServiceNow\u3001BMC Remedy \u548c Cherwell \u7b49\u5de5\u5177\u6709\u52a9\u4e8e\u7b80\u5316\u5de5\u4f5c\u6d41\u7a0b\u3001\u6539\u5584\u6c9f\u901a\u5e76\u63d0\u4f9b\u670d\u52a1\u6027\u80fd\u7684\u5b9e\u65f6\u53ef\u89c1\u6027\u3002<br \/>\n\u786e\u4fdd\u6240\u9009\u5de5\u5177\u4e0e\u73b0\u6709\u7cfb\u7edf\u96c6\u6210\uff0c\u4ee5\u907f\u514d\u6570\u636e\u5b64\u5c9b\u5e76\u63d0\u9ad8\u6574\u4f53\u6548\u7387\u3002  <\/p>\n<p><strong>5.\u76d1\u6d4b\u548c\u6301\u7eed\u6539\u8fdb\uff1a<\/strong>\u5efa\u7acb\u5065\u5168\u7684\u76d1\u63a7\u6846\u67b6\uff0c\u8ddf\u8e2a IT \u670d\u52a1\u548c\u6d41\u7a0b\u7684\u7ee9\u6548\u3002<br \/>\n\u4f7f\u7528\u5173\u952e\u7ee9\u6548\u6307\u6807\u548c\u8861\u91cf\u6807\u51c6\u6765\u8861\u91cf\u6548\u7387\u3001\u6548\u679c\u548c\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002<br \/>\n\u5b9a\u671f\u5ba1\u67e5\u8fd9\u4e9b\u6307\u6807\uff0c\u4ee5\u786e\u5b9a\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\u5e76\u5b9e\u65bd\u7ea0\u6b63\u63aa\u65bd\u3002<br \/>\n\u6301\u7eed\u670d\u52a1\u6539\u8fdb\uff08CSI\uff09\u5e94\u8be5\u662f\u4e00\u9879\u6301\u7eed\u6027\u7684\u5de5\u4f5c\uff0c\u91cd\u70b9\u662f\u5b8c\u5584\u6d41\u7a0b\u548c\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u4e1a\u52a1\u9700\u6c42\u3002   <\/p>\n<p><strong>6.\u5229\u76ca\u76f8\u5173\u8005\u7684\u53c2\u4e0e\u548c\u6c9f\u901a\uff1a<\/strong>\u5728\u6574\u4e2a\u5b9e\u65bd\u8fc7\u7a0b\u4e2d\uff0c\u4e0e\u6240\u6709\u5229\u76ca\u76f8\u5173\u8005\u4fdd\u6301\u7545\u901a\u7684\u6c9f\u901a\u6e20\u9053\u3002<br \/>\n\u5b9a\u671f\u66f4\u65b0\u3001\u53cd\u9988\u4f1a\u8bae\u548c\u8fdb\u5ea6\u62a5\u544a\u6709\u52a9\u4e8e\u7ba1\u7406\u9884\u671f\u548c\u89e3\u51b3\u4efb\u4f55\u95ee\u9898\u3002<br \/>\n\u5229\u76ca\u76f8\u5173\u8005\u7684\u53c2\u4e0e\u53ef\u786e\u4fdd\u6bcf\u4e2a\u4eba\u90fd\u4e0e ITIL \u5b9e\u65bd\u7684\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\uff0c\u5e76\u81f4\u529b\u4e8e\u63d0\u9ad8\u8fd0\u8425\u6548\u7387\u3002  <\/p>\n<p>\u901a\u8fc7\u9075\u5faa\u8fd9\u4e9b\u6b65\u9aa4\uff0c\u4f01\u4e1a\u53ef\u4ee5\u6210\u529f\u5b9e\u65bd ITIL \u5e76\u663e\u8457\u63d0\u9ad8\u8fd0\u8425\u6548\u7387\u3002<br \/>\nITIL \u7684\u7ed3\u6784\u5316\u65b9\u6cd5\u4e0d\u4ec5\u80fd\u7b80\u5316 IT \u670d\u52a1\u7ba1\u7406\uff0c\u8fd8\u80fd\u57f9\u517b\u4e00\u79cd\u6301\u7eed\u6539\u8fdb\u7684\u6587\u5316\u3002<br \/>\n\u662f\u65f6\u5019\u8003\u8651\u5982\u4f55\u5229\u7528 ITIL \u6765\u6539\u53d8\u8d35\u7ec4\u7ec7\u7684\u8fd0\u8425\u6548\u7387\u548c\u670d\u52a1\u4ea4\u4ed8\u4e86\u5417\uff1f  <\/p>\n<p>\u603b\u4e4b\uff0c\u5728\u4f01\u4e1a\u5185\u90e8\u5b9e\u65bd<strong>ITIL<\/strong>\u53ef\u4ee5\u5927\u5927\u63d0\u9ad8\u8fd0\u8425\u6548\u7387\u548c\u670d\u52a1\u7ba1\u7406\u80fd\u529b\u3002<\/p>\n<p>\u901a\u8fc7\u4e86\u89e3 ITIL \u7684\u6838\u5fc3\u7ec4\u6210\u90e8\u5206\uff0c\u5982<strong>\u670d\u52a1\u6218\u7565<\/strong>\u3001<strong>\u670d\u52a1\u8bbe\u8ba1<\/strong>\u3001<strong>\u670d\u52a1\u8fc7\u6e21<\/strong>\u3001<strong>\u670d\u52a1\u8fd0\u8425<\/strong>\u548c<strong>\u6301\u7eed\u670d\u52a1\u6539\u8fdb<\/strong>\uff0c\u4f01\u4e1a\u53ef\u4ee5\u4f7f\u5176 IT \u670d\u52a1\u4e0e\u6218\u7565\u76ee\u6807\u548c\u5ba2\u6237\u9700\u6c42\u4fdd\u6301\u4e00\u81f4\u3002<\/p>\n<p>ITIL \u7684\u7ed3\u6784\u5316\u65b9\u6cd5\u53ef\u786e\u4fdd IT \u670d\u52a1\u5f97\u5230\u6709\u6548\u7684\u89c4\u5212\u3001\u8bbe\u8ba1\u3001\u8fc7\u6e21\u548c\u8fd0\u8425\uff0c\u4ece\u800c\u63d0\u9ad8\u670d\u52a1\u8d28\u91cf\u5e76\u964d\u4f4e\u8fd0\u8425\u6210\u672c\u3002<\/p>\n<p>\u5b9e\u65bd ITIL \u7684\u8fc7\u7a0b\u5305\u62ec\u5bf9\u5f53\u524d\u5b9e\u8df5\u8fdb\u884c\u5168\u9762\u8bc4\u4f30\u3001\u7cbe\u5fc3\u89c4\u5212\u4ee5\u53ca\u91cd\u65b0\u8bbe\u8ba1\u6d41\u7a0b\uff0c\u4f7f\u4e4b\u4e0e ITIL \u6700\u4f73\u5b9e\u8df5\u4fdd\u6301\u4e00\u81f4\u3002<\/p>\n<p>\u5bf9\u5229\u76ca\u76f8\u5173\u8005\u8fdb\u884c\u57f9\u8bad\u548c\u6559\u80b2\u3001\u8c28\u614e\u9009\u62e9\u548c\u6574\u5408 ITSM \u5de5\u5177\u4ee5\u53ca\u6301\u7eed\u76d1\u63a7\u548c\u6539\u8fdb\uff0c\u90fd\u662f\u8fd9\u4e00\u8fc7\u7a0b\u4e2d\u7684\u5173\u952e\u6b65\u9aa4\u3002<\/p>\n<p>\u901a\u8fc7\u8ba9\u5229\u76ca\u76f8\u5173\u8005\u53c2\u4e0e\u8fdb\u6765\u5e76\u4fdd\u6301\u5f00\u653e\u5f0f\u6c9f\u901a\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u786e\u4fdd\u987a\u5229\u8fc7\u6e21\u5e76\u6301\u7eed\u81f4\u529b\u4e8e ITIL \u539f\u5219\u3002<\/p>\n<h3>\u57f9\u517b\u6301\u7eed\u6539\u8fdb\u7684\u6587\u5316<\/h3>\n<p>\u6700\u7ec8\uff0cITIL \u7684\u91c7\u7528\u4fc3\u8fdb\u4e86\u4e00\u79cd\u6301\u7eed\u6539\u8fdb\u7684\u6587\u5316\uff0c\u5728\u8fd9\u79cd\u6587\u5316\u4e2d\uff0c\u6d41\u7a0b\u5f97\u5230\u5b9a\u671f\u8bc4\u4f30\u548c\u6539\u8fdb\uff0c\u4ee5\u6ee1\u8db3\u4e0d\u65ad\u53d8\u5316\u7684\u4e1a\u52a1\u9700\u6c42\u3002<\/p>\n<p>\u8fd9\u79cd\u79ef\u6781\u4e3b\u52a8\u7684\u65b9\u6cd5\u4e0d\u4ec5\u80fd\u63d0\u9ad8\u8fd0\u8425\u6548\u7387\uff0c\u8fd8\u80fd\u63a8\u52a8\u521b\u65b0\u548c\u7ade\u4e89\u4f18\u52bf\u3002<\/p>\n<p>\u5f53\u4f01\u4e1a\u52aa\u529b\u4f18\u5316\u5176 IT \u670d\u52a1\u7ba1\u7406\u65f6\uff0c\u95ee\u9898\u4f9d\u7136\u5b58\u5728\uff1a<strong>\u73b0\u5728\u4e0d\u6b63\u662f\u5229\u7528 ITIL \u91ca\u653e\u7ec4\u7ec7\u5168\u90e8\u6f5c\u80fd\u5e76\u5b9e\u73b0\u5353\u8d8a\u8fd0\u8425\u7ee9\u6548\u7684\u65f6\u5019\u5417\uff1f<\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E6%9C%89%E5%85%B3_ITIL_%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98\"><\/span>\u6709\u5173 ITIL 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